Jane Dropbox Community Moderator

Hey @"Cor26" , Thanks for your detailed description and the screenshot, much appreciated! It appears that something is blocking Dropbox, so I’d suggest proceeding with a fresh re-install. Before that, I’d like to ask you whether you’re using an application called “Boxifier”. If you do, please let me know in your reply,…

Hey @sbryant, Sorry to hear about the frustration caused, I was glad to hear that your request has been taken care of. Please keep in mind for future reference that SOC-2 reports must be requested by the Sales team, since they are the ones who can provide it. Because I understand your concern regarding your overall support…

Hey @"demonhawk", So glad to hear that this was resolved for you! :slight_smile: :grinning: Please keep in mind that thelatest stable build was released on Friday, so this was probably fixed after the installation of the latest stable version on your desktop. If it's not too much trouble for you, would you mind taking a…

Hey @lr2, So happy to hear that the magic trick got this installation sorted! :unicorn: If it's not too much trouble for you, would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it here: http://bit.ly/2lNKIxT . [This thread is now closed. If…

Hey all, If it's not too much trouble for you, would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it here: http://bit.ly/2lNKIxT . Warm regards, JaneA

Hey @"ginobean", We can definitely send that over to our team specialists as a feature request, thanks for getting in touch here with this feedback! Other than that, if it's not too much trouble for you, would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community?…

Hey @UnsinkableMoo, Thanks for your cooperation and prompt replies! Hmmm... :thinking: If it's not too much trouble for you, please raise a ticket with our team, so that we go through some additional troubleshooting steps, specific to your account that would help us determine the cause. Once you write in to our team,…

Hey @lr2, Thanks for your swift reply and the additional details, much appreciated! At this point, I’d suggest taking a step back. It seems that something has been blocking the application from updating or installing. To better determine the case, please follow this link to the latest stable Dropbox version and let me…

Hey @"David R.98", First of all, thanks for your cooperation and following-up on our official support channel. I appreciate the time you've devoted on clarifying this! You've mentioned that this has been resolved as of today, though I'd just like to ask you whether you've changed any setting locally on your computer in the…

Hey @"UnsinkableMoo", I'd be glad to follow-up on that! Please keep in mind that based on a quick search I did online, I could see that iBooks can be saved on your devices as ePub files. Dropbox can't preview this filetype, though these can be transferred across devices using Dropbox if you put them inside the Dropbox…

Hey @"tuannv0708", Thanks for your swift reply! Would you mind sending in some more details on the matter, such as your device configuration (for instance, are you trying to move the Dropbox folder on an NTFS, HFS, ext4 drive?). Also, are you receiving any error messages? I'd be glad to follow-up if you give me some more…

Hey @"demonhawk", I appreciate your prompt reply! Would you mind sharing a ticket ID in your reply, so that I make sure someone gets on it as soon as possible? Thanks for your ongoing cooperation on the matter, JaneA

Hey @marsman82, We are closely following the thread with @"Sanchez", so we’re here for you in case you need assistance. If you've followed the steps above and this still persists, please follow @"Sanchez" 's advice and raise a ticket with our team sending in any details surrounding the case, such a screenshot of what…

Hey @"lr2", Thanks for your prompt reply, I’d be glad to send you some more steps to follow! It appears that something is blocking Dropbox, so I’d suggest proceeding with a fresh re-installation. Before that, I’d like to ask you whether you’re using an application called “Boxifier”. If you do, please let me know in your…

Hey @"David R.98", Please accept my apologies for my misunderstanding, it was my initial impression that maybe you were importing your Camera Uploads using your desktop, so maybe the issue was associated to the photo metadata. Because this is an account-specific issue, I'd have to ask you to raise a ticket with our team,…

Hey @"evennewerbie", Welcome to the Dropbox Community, let's look into that together! Please keep in mind that the Slideshow feature on your Mac is a way to organise your photos locally on your device. Dropbox, on the other hand, is a collaborative syncing tool that aims to update your files both across your devices &…

Hey @"lr2", Welcome to the Dropbox Community, let’s have this installation sorted! Based on your description, seems that the application on your computer hasn’t been installed properly or isn’t updating. A possible cause may be that your Antivirus or some security software is creating a conflict preventing the…

Hey @bririv1, That's a great question, let's look into that together! Please keep in mind that, as @"dbeato" mentioned above, printing is not a functionality withing Dropbox and, when it comes to shared links, it‘s dependent on your browser’s limitations. To get past that, you could select the “Save to Dropbox” option on…

Hey @"demonhawk", Thanks for getting back in touch! Hmmm... Because you mention that the application is crashing (even after a fresh re-installation), I'll need to check your device configuration and go through some more steps with you on our official support channel. If it's not too much trouble for you, please raise a…

Hey @"David R.98", Please accept my apologies for getting back to you in delay, let's look into this matter together! As an initial troubleshooting step, please ensure that you're running the latest version of your OS & the Dropbox application on your phone. For your convenience, I’m attaching the links below: * android:…

Hey @"Auroro", Please keep in mind that if you’re unable to get in touch through our official support page here: https://www.dropbox.com/support, you could still submit a ticket through our Community link: https://www.dropboxforum.com/t5/custom/page/page-id/SupportPage-SearchSolutions. Because you mention that you’re not…

Hey @gaspeer, Welcome to the Dropbox Community! As per your description below: <SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3z66zsz65z7gz85zz86zz70zz79zz80z3z85z6z87ziz78zz83zigfz86zz80z5z80zblcz70zz86z">after restarting my computer it showed only the one instance in Startup.</SPAN> <SPAN…

Hey @"demonhawk", Thanks for the prompt reply, much appreciated! Hmmm... As a first step, we'd have to make sure that the software is working correctly, since it seems that both accounts aren't syncing correctly. I’d like you to do a complete reinstall to try to fix the problem. This will not affect or remove the files in…

Hey @"tuannv0708", Because you mention that you’re unable to move the Dropbox folder only on your “NTFS drive”, you may have some files in your folder that have their permissions incorrectly set. That is of course provided that the application is running corrrectly on this drive. If the application doesn’t run, please let…

Hey @"demonhawk", Thanks for reaching out on the Dropbox Community! This seems unexpected, though I'm here to work on a fix with you. As a first step, I'd recommend unlinking your account to the website, rebooting and relinking. If this persists, could you temporarily disable your antivirus, firewall or other security…

Hey @rc2 & @Peterkeck, Thanks for getting in touch! Please keep in mind that your team admin can enable Paper for your team following these steps: * Sign in to your Admin account. * Open the Admin Console. * Open the Settings tab. * Choose Paper under Additional settings. * Toggle Enable Paper on or off. * Agree to the…

Hey @"troyerj", Please keep me updated on how this works for you! Thanks, JaneA

Hey @koltipelto & @WD, Please accept my apologies for getting back to you in delay, let's look into the matter more! * @koltipelto: I have to admit the behavior is quite unexpected, since it appears that the application is causing your device to crash. Off the top of my head, seems like your computer can’t cope with the…

Hey @kdb & all, I'm just updating this thread with the possible cause, as well as the resolution that was suggested. It's possible that an invalid registry key was causing more than one processes to load during startup. To resolve that, I’d suggest a full re-installation of the software. Please follow the steps below: #1.…

Hey @"dvera", Welcome to the Dropbox Community! I’ve moved your post here, so that you check whether any of the replies above help you resolve the notification issue you’ve experienced. As a first step, please try unlinking your account to the website, rebooting once and then relinking. If this persists, a fresh…