Jane Dropbox Community Moderator

Hey @"touchepas", let me follow-up on your last reply more closely (& thanks for taking the time to post your feedback here)! You may keep in mind that it isn’t currently possible to avoid this behavior: <SPAN class="…

Hey @"akaraetteh", & just to add to @"Walter"’s comment that, when it comes to the screenshot, I can see that your “Acara” folder is a Mixed state folder, meaning that it contains both local and online-only content, therefore it’s my understanding that the 40 GBs being reported as used are in fact residing on our Mac at…

Hey @"cmbcmbcmb", thanks for posting on the Forum on this issue & welcome aboard! I’d like to check back on the possible causes with you & we’ll take it from there, so as to send you the most relevant next troubleshooting steps. In order to follow-up with you as closely as possible, could you include some more details on…

Hey @"touchepas", Thanks for checking in with us on the Dropbox Community regarding this syncing question, let me send over some tips below! You may keep in mind that back up services are set to see your actual files as they have their own versioning system & they need to recognize any changes by constantly monitoring the…

Hey @"akaraetteh", to have a closer look into discrepancies of the disc usage reported when making files available Online-only, please include a screenshot of the behavior in your next reply, as well as any additional details, so as to check back on the matter together. Thanks in advance & I’ll be awaiting your next post…

Could be so @Rich, though I'm curious as to whether my assumptions matched his experience, hence I focused more on what @"pbuckland" described initially. I may be wrong, so if this is the case, I hope I’ll be given the chance to modify my initial advice in my next reply below… 

Hey @"pbuckland", I’ll try my best to shed some light on your inquiries below & thanks for getting in touch on the Community! <SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3z66zsz65z7gz85zz86zz70zz79zz80z3z85z6z87ziz78zz83zigfz86zz80z5z80zblcz70zz86z">In my Smart Sync settings, I have the default…

Hey @"Flavours" & @"dbuser1987", thanks for posting your comments & thoughts here! That’s some really productive feedback & I’ve made sure to make our product specialists aware of your concerns; we're always looking for ways to improve & we value your opinion, so as to improve the way you interact with Dropbox. Once again,…

Great, let's look into the matter more closely @"jdmcs", I’ve made sure to create a support request on our system on your behalf. At your convenience, could you check your inbox for our latest message and let me know here if you have any issues locating the reply, so that we make sure to send that again? Thanks again for…

Thanks for keeping me updated on the progress @"jdmcs", I’d happily further look into the matter with you & further work on that with you so as to bypass that message! At this point (& because it’s my understanding that you may need some further hands-on troubleshooting), I’d suggest continuing this discussion via email.…

Thanks a lot for getting back in touch with me here with these additional details @"slypapp"! As it’s my understanding that there’s a discrepancy when it come to the usage reported on your hard disc, I’d like to send you a couple more details below & we’ll take it from there. * Initially, do you see all your files in this…

Ah, thanks for keeping us in the loop, happy to hear that you can now access your files! :dividers: Feel free to review our latest correspondence at your convenience (as I understand that you may also need to spend some time with your family these days) &, should you experience further issues, you may refer back to your…

 Hey all, thanks for posting on the Dropbox Forum on this syncing-related matter! You may keep in mind that I’ve moved your posts to a new thread, as the issue reported there has been resolved for the users affected & I’d like to perform some initial troubleshooting, so as to determine if you’re experiencing a similar…

Hey @"slypapp", Thanks for posting on the Dropbox Forum on your Smart Sync inquiry, I’d happily check back with you & help determine the possible causes of the behavior! You may keep in mind that I’ve made sure to move your post on a separate thread, as it’s my understanding that you’re running a Beta (or experimental) OS…

Hey @"jdmcs", welcome to the Dropbox Forum & thanks for posting here on this matter! Could you let us know how Mark’s tip worked for you? Please feel free to keep us updated on the outcome in your next message here & we’ll make sure to check back with you as closely as possible. Thanks again & I’ll be awaiting your next…

Hey @"emy_l", I understand that this may have been frustrating to you & for that reason we tried to look into the matter internally in the best possible way. I can see that you’ve received a reply by one of our highest level technicians regarding your restoration request. Have you been able to see their latest message?…

Thanks for posting your thoughts & additional details on your configuration here @"Paulgi", I understand the importance of the feature to you & I’d happily pass your interest & feedback up the ladder for future reference! At this point let me re-iterate that the Dropbox Updater process must exist on any computer on which…

Hey @"emy_l", I understand that you’d need further assistance on this matter & for that reason I was able to locate your open tickets with our team; many thanks to @"310EI" for pinging me here! You may keep in mind that I’ve made sure to transfer your comments to my colleague on this correspondence (this is merely as…

Thanks for keeping me in the loop here @"monaronyc", I appreciate your swift update & I’ve made sure to pass your comments & additional details on to my colleague handling the case. Please let them know of any additional troubleshooting steps you’ve done on this discussion, as they’ll have direct access to your account…

Thanks for your confirmation @"monaronyc", I’ve made sure to create a support request on our system on your behalf. At your convenience, could you check your inbox for our latest message and let me know here if you have any issues locating the reply, so that we make sure to send that again? Thanks again for your posting on…

Hey @"monaronyc", thanks for posting on the Dropbox Forum on this syncing-related issue, I’d like to further investigate with you more closely! So as to send over the most relevant next steps, please let me email you directly through our Official Support Channel & check your account details on my tools. If you agree to…

Hey @"Stephane C.1", thanks for posting your thoughts on the Dropbox Forum & I hope you’re doing well today! Please keep in mind that in case the Owner has just granted you “Can View” permissions on this Paper doc, you will not be able to Delete or Move it to a different location. To my mind, a temporary workaround could…

Ah, that's great to hear & thanks for confirming! Happy syncing ahead & I hope you have a lovely weekend @"MWulfe"! :slight_smile:

I appreciate your detailed reply here @"msalem29" & I’d just like to send one additional set of troubleshooting steps, I hope you’re doing well today! As I understand that you’ve already done some troubleshooting on your own, I’d recommend starting from scratch following these troubleshooting steps (depending on the…

Hey MWulfe, I’d just like to follow-up on this matter & I hope you’re doing well today! Have you been able to carry the steps Mark suggested above? Do you still experience the same behavior? Please keep us updated here, in order to check the case together. Many thanks in advance!

I appreciate the clarification, though @"Rich"’s last reply was spot-on indeed! Just to answer your question, I did in fact check the steps on our Surface on my end (please note that we use various devices for testing purposes & luckily one of them is a Surface), though I was under the (wrong) impression that you’re trying…

Hey @"suemc", welcome to the Dropbox Forum, I’d happily send over some tips below & I hope that you make the most out of your Surface tablet! As this device doesn’t have a mouse, you’ll just have to long-press on your previously-selected files, so as to get the right-click options (which include Cut/ Copy/ Share &c.).…

Hey @"msalem29", thanks for posting on the Dropbox Community on this syncing issue, let me send over some steps below & we’ll take it from there, based on the results you’ll get! As an initial point of reference, can you have a look at your Activity Monitor & see if Dropbox is actively running? Following, I’d suggest…

Hey @"YeahMe", I understand that this may not be ideal to you, as you had initially posted on the matter in September, let me follow-up with you in more detail! As a point of reference, please keep in mind that you can delete these files without harming your account, though in order to pursue a solution on your request,…

Hey @"Nashfreesmeyer", we’d like to walk in your shoes for a while & see your perspective on the matter, thanks for posting on the Dropbox Community! Could you include a step-by-step description of the steps you’re following? Incidentally, do you experience the same behavior across browsers? Any detail (& visuals) you…