Jane Dropbox Community Moderator

I appreciate your admittedly very detailed post here @"Rod2"! As I’d like to put that to the attention of a specialized team member, I’ve made sure to create a Support Request on our system on your behalf (gathering all info you’ve included on this discussion here), so as to forward your request to a specialized colleague.…

Hey @"davidboxer", apologies for the slight delay in replying! I was able to run a search on my end & I could see that you’ve already been in touch with my colleague via email & they’re awaiting your reply. You may include all relevant details on this correspondence & they’ll do their best to help you, as they have direct…

Hey @"Ckrupinsky" & @"Rod2", I appreciate the time you took to post us on this matter! At this point, let me re-iterate Rich’s point on the first page that Online Only files leave behind only a marker file containing just the necessary information to make it appear in the folder, which doesn’t have any content.…

Hey @"andrewgandon", thanks for reaching out here on your sharing-related query, let’s look into the matter together! As it’s my understanding that you’d like to follow the steps outlined on this resource, let me quickly clarify that you’ll need to be the current owner of a shared folder so as for the option to transfer…

Thanks for looping back to me here @"steve12955", let’s investigate the possible cause of the error you’re getting in a bit more depth & we’ll take it from there! I was able to run a search on my end for some tips on this error message, let’s recap you previous points & we’ll take it from there. For starters, as you’ve…

I appreciate the screenshot here @"M_RB"! As I’d like to help you on the matter as much as possible, I’ve made sure to create a Support Request on our system on your behalf (gathering all info you’ve included here), so as to focus on the issue in question based on the info I have on my tools & suggest the most apropriate…

Hey @"M_RB", let’s look into that together! Can you please let me know if the Dropbox application is crashing on your device as well? In case you’re experiencing the same behavior as @"karlchansen" above, can you please let me know whether you’ve had a chance to monitor the behavior on this machine? Are you experiencing…

Hey @"kmsbs", I've moved your thread to the API section, as this will need to be reviewed by my colleagues here. Thanks for reaching out to us & enjoy the rest of your day! 

Thanks for keeping me updated on the progress here @"Montecarlo57", let me send you some additional troubleshooting steps below! For starters, if the gray Dropbox icon has disappeared from your system tray, it means that the app isn’t running, so you have to re-launch it from your Search menu bar on your bottom left of…

Hey @"kmsbs", thanks for getting in touch with us on the Dropbox Community! As I’d like to help you on the issue you’ve experienced as much as possible, can you clarify whether you’re uploading your file using the web Uploader, your mobile, through your desktop or if you’ve created your own app that’s uploading your files…

Hey @"Montecarlo57", thanks for checking in with us on our Forum, let’s get this installation sorted together! If it’s not too much trouble for you, could you try disabling any Security/Antivirus programs, then re-install our latest Beta build: 53.3.65 once & see if this does the trick for you? Please do keep me updated on…

As an initial point of reference, you may refer back on the client changelog posted here when it comes to the most recent changes in our desktop app, though I’ve also made a note of your request & I’ll circle back here if I have an update on the progress. Happy Dropboxing ahead & thanks for taking the time to share your…

Thanks a lot for all these additional details Emma (@"emarlow1"), & nice meeting you on our Forum, let me follow-up in a bit more detail below! As you’ve mentioned that you can download the file on your pc, though you can only load the file audio, it’s my understanding that maybe your Media Player can’t load this specific…

Hey @"TangoDB", thanks for checking in with us on the Dropbox Community on this question, let me clarify matters in a bit more detail below & we’ll take it from there! It’s my understanding that you’re referring to this thread here, which could’ve triggered your inquiry. (Note: If so, then you may keep in mind that I’ve…

Hey @"emarlow1", I’m here to look into that with you! * For starters, are you trying to download the images from a shared link? Has your friend shared a folder with you by any chance? What are the steps you’re following exactly (on the web/ on our phone)? * Additionally, are you getting any error messages? I’d appreciate…

Hello again, I’m just circling back here to keep the thread updated with the troubleshooting steps that fixed the issue for you @"starplatinum87" for anyone else experiencing the same behavior in the future! To proceed with that, you may try re-installing our desktop app anew, that’ll probably fix incorrectly set…

Hey @"jbrizzle", thanks for posting on our Forum on your exporting-specific inquiry! As I’d like to help you reach a resolution as quickly as possible, I’ve made sure to reach out to you via email on my end, so as to send you the most appropriate next steps based on the info I have on my tools. Whenever you find some time,…

Hey @"tomlauren", thanks for checking in on our Community for recent updates on this matter! As an initial point of reference, you may keep in mind that we’re keeping track of all active cases at the moment & we’ve included this error on our Known Issues, since our team specialists are investigating this further. As I’d…

Hey @"karlchansen", I appreciate all the time you’ve devoted in gathering all that info for us! Because you’ve mentioned that you’ve already tried to troubleshoot the issue previously, I was able to check back on our system for your open ticket & I could see that your open request has currently reached our higher-level…

Hey @"edwincar", Thanks for checking in on our Community in regards to the progress of this matter, I’d happily discuss that with you in a bit more detail below! You may keep in mind that the behavior described on this thread has now been acknowledged on our “Known Issues” report, therefore @"Ed" (our Community Manager)…

Sure, that’s why I‘m here @"steve12955", let me follow-up in a little bit more info below! You may keep in mind that open requests may close automatically on our system after a certain period of inactivity, therefore if you’d like to keep your correspondence with my colleague open, all you need to do is reply back to his…

Hey @"pugnut", thanks for posting this inquiry here! You may keep in mind that I've moved your post under this discussion, as other users have reported the same behavior & we're trying to keep things neat as much as possible. Since our team is currently aware of this issue & working on a solution, I'd advise checking back…

Thanks for your prompt update here @"steve12955"! I understand that you'd need some further assistance, therefore I'd advise getting back to my colleague on your open ticket, as they have direct access to your account specifics via our official support channel. I can see that they’re currently awaiting your next message…

Hey @"steve12955" , thanks for checking in on our Community, I hope you’ve had a great day so far! I've already checked back on your open ticket on our system, though I'll re-phrase the troubleshooting suggested by my colleague, in case someone experiences the same issue (or just so as to leave this open for further…

Thanks for letting me know @"mistywindow"! I added an extra space, so the previous link should be fine now. Alternatively, you may follow: https://status.dropbox.com/

Hey @"Ogdila" & @"Potatogrill", since our engineers are currently investigating the possible causes & monitoring the situation, I'd advise tracking progress on our Status page here: https://status.dropbox.com/ . We're aiming to resolve this issue asap, though the best course of action at the moment would be to Subscribe to…

Hey @"shaye", @"Mark"'s tip will definitely give a hint on the culprit, thanks for posting us here on this inquiry! I’m just following-up on this discussion, as I’ve also made sure to run a search on our system on my end, I’ve located your newest open ticket & I’ve made sure you’ve received a reply there. Feel free to…

Hey @"inciteimages", thanks for alerting us to this matter! I'm just updating this discussion, as our engineers are aware that there’s currently an issue in Paper & we’re working on a fix. Apologies for any inconvenience this may have caused you & thanks for bearing with us. 

Hey @"x0royx" , I’m checking back on you, are you still experiencing this issue? Please do keep us updated on this discussion on any progress during these days, in order to follow-up with you. Thanks again & I’ll be awaiting your next reply! 

Thanks a lot for clarifying in more detail @"HillaryCastillo" & I’m sorry to hear about your loss & any frustration this may have caused you. @"Mark" & @"Rich" are pointing you towards the right direction at the moment based on your description, let me explain in a bit more detail below. You may keep in mind that in case…