Jane Dropbox Community Moderator

Hey @"HillaryCastillo", thanks for reaching out on the Dropbox Community on this account-specific question! As an initial point of reference, you may keep in mind that you can monitor your content from your “Events” page, where you can check all file additions/ deletions/ edits in shared folders. Have you been able to…

Hey @"csornmo", thanks for reaching out to us on the Community! Have you by any chance followed the steps I posted above (namely removed all previous settings & configuration so as to start anew on this device)? Please let me know of any troubleshooting you’ve done on your own, as well as the results you got on this…

Hey @"mimymu", I’d happily send you some tips to help you clarify the possible causes of this message! As an initial point of reference, you may have a look at this resource, though, depending on your plan & available storage, you may have received this notification because your account is above your storage quota. (To see…

Thanks a lot for looping back here on the progress @"sjesser", glad to hear that this has now been sorted for you! Please don’t hesitate to post us again here in case you have further questions or feedback in the future & we’ll make sure to check back with you as closely as possible. Happy Dropboxing & enjoy the rest of…

Hey @"cstrand", thanks for posting your question here! Just to re-iterate @"Mark"’s comment above, you may keep in mind that the option is only available for Windows operating systems, though you may still Add Dropbox as a Place on Office 365 Online to save and view Office files directly in your Dropbox, if you’re working…

Ah, perfect, I’m so glad to hear that this has been fixed for you & thanks a lot for circling back in touch to confirm. We’re always just a message away in case you have further questions or feedback in the future, so don't hesitate to reach back out at any time. Happy sharing & I hope you both enjoy the rest of your…

Thanks for checking in on the Dropbox Forum on this matter @"sigsegv" & @"DanWilfer"! - @"DanWilfer": I ran a search on our system & I was able to locate your open ticket, which has now reached a higher level of support. In order to expedite matters, I’ve also raised your support priority internally, so rest assured that…

Hey @"sjesser", thanks a lot for posting your editing query on the Forum! As I was unable to recreate the behavior you’ve described above on my end (namely the forward slash wasn’t renamed to colon when I tried to recreate on an iPad)- though I received the same error message with Invalid Folder Names, could you relay the…

Hey @"starplatinum87", that’s a very interesting behavior & I’d happily put that to the attention of a specialized team member! In order to further advise how to best resolve the syncing issue you’ve described, I’d suggest continuing this discussion via email & for that reason I’ve made sure to create a Support Request on…

Thanks for posting this constructive feedback & expressing your interest on this functionality here @"mbowling"; I’ve made sure to pass your comments up the ladder to our mobile team for future consideration. If I were in your shoes, I’d also try uploading my photos using the (+) button, though choosing the the “Recently…

Hmmm, that’s a very interesting finding indeed! What could point you towards the root cause would be to compare the number of files you’re getting for each album, when you’re prompted to Select an Album to upload from. [Note: On my end, my Screenshots folder contained the same amount of files on both instances.] As an…

Hey @"7C" & @"TowerBR", thanks for getting in touch on our Community on this discussion. I appreciate the time you’ve devoted in sharing your thoughts on this matter, let me follow-up from where you’ve left off with our support team & we’ll take it from there! For starters, you may keep in mind that the 300,000 files…

I appreciate all these additional details & getting back in touch with me here @"mbowling", let me follow-up more closely below! In truth, I’m curious as to whether your downloaded Photos reside on your Camera Roll once exported to your device. More specifically, if you choose to upload your pictures to Dropbox using the…

Hello again to all (& welcome aboard @"alevroub") , I’m just updating this thread here, as I received some feedback on the progress that I’d like to share with you. I’ve collected all your feedback & comments posted here & I’ve passed on to our team specialists, who are working towards a solution. Once I have an update,…

Hey @"rstauffer43" & @"DWtamuc", welcome to our Community & thanks for posting us here on this matter, I’d happily follow-up with you & help you towards a resolution in any way I can! Since I’ll need to recreate the issue with you, I’ve made sure to reach out to both of you directly via email (on the email address…

Hey @"mbowling", happy June & thanks for reaching out on the Dropbox Forum! Let me ask you some questions that will help me narrow down the possible causes, so as to reproduce with the behavior you & see the results I’m getting on my end. For starters, as I’m assuming that you’re running the latest version of the Dropbox…

I can make sure to pass on your interest & comments along to our team for future consideration @"aukevn". Thanks again for writing us on the Forum & happy Friday! 

Hey again @"aukevn" & @"Sabryx", GDPR compliance varies from organization to organization, and we are unable to provide you with specific legal guidance or recommendations. Please consult independent legal counsel regarding how GDPR will impact you, and/or your business. When it comes to your inquiry @"BradJohnson", please…

Hey @"RiverGlen", thanks a lot for posting us on this sharing inquiry & welcome to our Communty. How are you today? I’ve posted the same set of steps here previously, though I’d happily repeat for you below: It’s my understanding that you’re asking about how could go about sharing a link from your account online, hence…

Welcome to our Forum @"neilbradshaw"! If you have a different view than the one described above, could include a screenshot in your next reply, so as to understand exactly the issue you’re facing? Many thanks in advance & I’ll be awaiting your next reply! [This thread is now closed by moderators due to inactivity. If…

Hey @"JamieHMD", thanks for reaching back out to me here & I hope you’re having a great day so far! As I’s I’d like to help you on that as much as possible, I’ve made sure to run a search on our system on my end, I’ve located your newest open ticket & I’ve made sure to reply to you there. This way, I’ll send you the most…

Hey all, let me update this resource, as others may have the same question, so it might be useful for you to get a direct reply here! You may keep in mind that if you’re trying to download a (zip) folder from our website & you’re getting a "Failed - Network Error" message, it may be attributed to the following reasons: *…

Hey @"egmusic42", thanks for checking in with us here & welcome to our Community! For starters, can you please clarify if you’re getting the “Finding photos & videos”/ “Camera Upload error” mentioned here? Has this behavior remained unaltered since the upgrade to High Sierra? Has it changed over time maybe (this is merely,…

Quick tip: Have you tried googling: “How to change Microsoft Office default save locations” by any chance @"jennikeast"? Please do let me know if this does the trick for you. Thanks! :slight_smile:

What seems to be troubling you @"Sabryx"? Please do let me know of any questions you may have & I’ll do my best to check back with you! 

 I’d happily reply to your question @"meldud60" & send you an alternative that may be helpful, welcome to the Dropbox Community! Your statement above is right (i.e. members can see each other inside the share), if all parents are invited in the same shared folder. That can be bypassed if you send them a view-only…

Thanks a lot for your cooperation @"LoveMyslf"! I understand that you’d need some additional assistance on this issue & for that reason I’ve made sure to create a Support Request on our system on your behalf, so as to focus on that based on the info I have on my tools for your account & move forward together. Whenever you…

 Hey @"Daniel18", thanks for sharing your thoughts on this behavior on our Community & welcome aboard, I’d happily check back with you on this inquiry! You may keep in mind that you’re getting this message, as you’ll need to update the Dropbox desktop application to the latest version (50.4.71), so it’s advisable to ensure…

I appreciate the update here @"LoveMyslf"! As an additional step, my suggestion would be to wipe all previous permissions & start afresh following the steps outlined here, in order to wipe any traces that may be obstructing the Updater. If the issue persists, please do let me know here, so as to check back on your account…

Hey @"LoveMyslf", thanks for checking in with us on the Dropbox Community on this error, let’s have a look into what you’re experiencing together & we’ll take it from there, I hope you’re having a great day so far! Just as a point of reference, are you trying to place Dropbox on a different drive by any chance? This can be…