Jane Dropbox Community Moderator

Hey @"babablablabla", as this matter will need some hands-on troubleshooting (& because it may need to be further reviewed by a specialized team member), I’ve made sure to reach out to you directly via email on my end. Whenever you have some spare time, please have a look at your inbox for my email & we’ll take it from…

Hey @"ddefailly", thanks for reaching out to us on our Forum with this detailed description & all the troubleshooting you’ve done on your own so far! Now I understand that you may need some additional assistance, as you’ve already devoted some time in order to tackle this issue & for that reason I’d like to have a closer…

Thank you both for your swift & detailed replies here @"Wilu" & @"mrswilliam" & please accept my apologies for the slight delay in replying. When it comes to your setup @"Wilu", it appears that everything is working as expected, though let me explain below: <SPAN class="…

Hey @"DEVILLES", thanks for sharing your positive 📜 Paper-thoughts & questions with us, I’ll do my best to follow-up with you & we can keep this discussion going from there! <SPAN class="…

Thanks for poking me on this thread @"coolarj10" & for the time you devoted in reaching out to the Community with these detailed posts! You’re right, as your posts were caught in our Spam filter 🧐, though I’ve restored both on the threads you had posted under; apologies for any inconvenience this may have caused you. I…

Hey Wilu, let me clarify a bit for you below! <SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3z66zsz65z7gz85zz86zz70zz79zz80z3z85z6z87ziz78zz83zigfz86zz80z5z80zblcz70zz86z">If one CP is offline (Dropbox off) I get a mess: I can change my document to version B, save on Dropbox and later, when I…

Hey @"MLondon" & @"tmhlee", I just wanted to thank you both for your contribution on our discussion here, I was so glad to see that you got this figured out on this conversation. Here’s a little something from us to kick-start your weekend ( 🍰 ➕ 🍰). Happy :iphone: uploading & do let us know here of any additional thoughts…

Hey @"mrswilliam", thanks for posting your syncing concern on our Dropbox Community & for all the time you devoted to send us such a detailed post I’ll do my best to address your inquiries as closely as possible! Let me quickly rephrase your description, in order to make sure we’re on the same page. At a certain point you…

Amazing @"JA50"! If you get this squared away (or you have further questions along the way of course), please do let us know on this discussion & it’ll be a pleasure to check back with you. Happy syncing :white_check_mark: & I hope you have a wonderful Friday ahead!

Hey @"MLondon", I’ve run a search on our system on my end, I’ve located your newest open ticket & I’ve replied to you there, so as to further investigate what’s happening based on the info we have on file on our tools. You may have a look at your inbox for my latest message whenever you get a chance & please include all…

Hey @"JA50", I appreciate it that you circled back to us with the detailed description of how you’d like to setup excel & Dropbox. @"atccodex" has included some great advice above (& thanks a lot for that, it was very helpful! :slight_smile: ), though let me elaborate on my previous reply a bit for you below! Now JA50, I’m…

Hey @"AP-AOT", @"MH82" & @"toiletgtanny", thanks for flagging that you’re unable to transfer your Paper doc ownership & please accept my apologies for any frustration previously caused. Please note that this is currently available to members of a Dropbox Business team. If you're not a member or admin on a Dropbox Business…

Hey @"JA50", if I’m understanding correctly, you’d like to link your excel files to a similar fashion to the one described here. (Please do let me know if I’m following the wrong path & this isn’t what you’d like to accomplish.) If so, please note that in Microsoft Excel, you can create links in a workbook to another…

Thanks for letting us know what worked for you @"Hoovey"! I’ve made sure to accept your last comment as the Best Answer, so that other users facing the same behavior could reference it in the future. Please don’t hesitate to reach out to us here again in case you have more thoughts or questions in the future. Take care…

Hey @"pompom", let me follow-up on your syncing inquiry! I’m assuming that you’d like to resume a large file upload, since that’s the article’s title, am I right? For starters, you may keep in mind that you can resume syncing if you had previously paused through the desktop app following the steps outlined here.…

That’s amazing @"Bea6" & thanks a lot for keeping our discussion here updated with the solution! :unicorn: That’s some excellent troubleshooting, since restarting your computer refreshes your Windows Explorer & reloads the Dropbox visual elements (we also have it on our list of recommendations internally, so I’d also point…

Hey @"jabulani", I would also point you towards the system time & for that reason I’d like to ask you whether this is happening only within Dropbox or you’re seeing the same behavior on other locations on this device. Usually a date in the future is the result of a clock set to the wrong date, either on the machine where…

Hey @"jv18", thanks for posting us on our Community & sorry to hear that you haven’t been able to move your photos the way you intended to. Let me follow-up with you a bit more closely & we’ll take it from there! (Note: I've moved both threads you've posted on this discussion, so as to keep things neat on our Forum.) As an…

Hey @"Abi5", thanks for posting your syncing inquiry on our Community. I’ll do my best to send you some tips on this behavior & we’ll take it form there; I hope my message finds you well today Abi! It’s my understanding that you’re uploading your photos manually or using the Camera Uploads feature through your desktop, so…

Thanks a lot for your cooperation & looping back to me here with this screenshot Bea6, it was really useful! I'd just like to add a bit of additional info & further advise on the matter. @"atccodex"'s tips could be hepful, though following to your initial inquiry, you may keep in mind that the Dropbox Badge can experience…

Hey @"cdstars" & @"LukeHowellDev", please accept my apologies for the slight delay in getting back in touch with you. Initially I’d like to thank you for sharing your thoughts on our Forum! Following, I’d like to follow-up with both & try to figure out a solution that would help you better organize your accounts according…

Hey @"Bea6", let me have a closer look on how this appears to you, in order to suggest the most relevant next steps. I’d appreciate a screenshot (omitting personal info) of what you’re seeing in your next message here. Thanks in advance & I’ll be awaiting your next post on this discussion! 

Hey @"cgamba", let me have a closer look through our Official channel, as this will need some hands-on troubleshooting. In order to check back on your account-specific details on my tools, I’ve made sure to reach out to you directly via email on my end. Whenever you find some time, please check your inbox for my email &…

Hey Leandro (@"Leandroalpi") & Henning (@"HenningMikkels"), I’d happily continue from where you’ve left off with my colleagues & apologies for the slight delay in replying! Let’s confirm a couple of things, so as to make sure I’m following-up on the right thing: * Are you both getting the An unknown error occurred error…

Hey @"emma5", thanks for reaching out to us on our Community on this behavior, let me follow-up a bit more closely with you! For starters can you let me know if you had received these videos in a view-only shared link 🔗 or someone invited you to a shared folder :dividers:? Does that happen with all your videos or just some…

I appreciate the time you took to troubleshoot this behavior @"Espa" & thanks a lot for letting me know of the steps you’ve followed on this discussion here! It’s my understanding that you’ve already tried loading your shared link through an incognito window & cleared your browser’s cached items, so in order to move…

By all means @"Mick D.4"! If you had received a shared link, you can copy & paste it in an email or save the content to your own account & re-share it anew. Just in case you were invited in a share (in which you’re unable to preview some files because of the error message 'This File is too big to preview’) with Edit…

Hey @"RP3", as you’ve mentioned that you’ve already tried some initial troubleshooting on your own, let me have a closer look on your setup through our Official channel. In order to investigate having all our tools available, I’ve made sure to reach out to you directly via email on my end. Whenever you find some time,…

As I’d like to help you out on the matter as much as possible, I’ve reached out to you directly on my end via email ahles, so as to forward your inquiry to a team specialist, who’ll further advise on how you could go about with this matter. Whenever you have some spare time, please have a look at your inbox & we’ll take it…

Thanks a lot for circling back to me with this feedback & keeping me updated on the progress @"karnerkreativ"! I was glad to hear that it all works fine for you now & the issue with your overlay icons has been mended. As the behavior & the error message you received wasn’t fixed after resetting all previous permissions,…