Jane Dropbox Community Moderator

Hey @"Richard43", Rich’s advice is the best way to go at the moment! I’ve also run a search on our system on my end, I’ve located your newest open ticket & I’ve replied to you there. You may have a look at your inbox for my latest message whenever you get a chance & please let me know how you’d like us to proceed on that…

Hey @"Rich", very interesting feedback! While you can’t Select All for all your photos, I suggested that as an alternative within our app, that would improve importing (i.e. instead of Saving to Dropbox from Photos). I will keep your comments for future reference though (as I now understand that this option may not be…

Ah, perfect, I’m so happy to hear that this shortcut did the trick for you :robot: @"KleenKraft52" & thanks a lot for letting me know on this conversation! Don’t hesitate to let us know of any additional questions or thoughts you may have in the future & it’ll be a pleasure to discuss it again with you. Happy 📝editing & I…

Thanks for looping back to me to let me know of the progress @"Loveafrica", much appreciated! It’s my understanding that this has now been fixed for you with this workaround, though I’d like to quickly remind you that we’re always here for you in case you may need any additional assistance in the future, so please feel…

Hey @"Kar", thanks for checking in on our Forum, I’d happily send you some tips that could be useful & we’ll take it from there! Based on your description, it seems that you’re uploading your files from your memory card to Dropbox using the Upload option on the web (or you’ve dragged & dropped them on your browser), as…

Thanks a lot for letting me know @"aileentan85". Happy sharing & a creative & fruitful week ahead! :slight_smile:

Hey @"karnerkreativ", have you by any chance tried to follow Walter’s advice above? In other words, have you erased all previous permissions, so that you start anew? Also, have you installed Dropbox in the same drive as your OS or on a different location? Please do let us know of these details, so as to make sure we’re…

Hey @"Loveafrica", apologies for getting back to you in delay. Are you still facing this issue? 

Hey there Petr_Šejdl, thanks for taking the time to share your thoughts on our Community! Please keep in mind that if you’re using the (+) Create button, you should have the option to choose the album you’re uploading from. Instead of seeing all your Camera Roll, you can Tap once on Tap here to change on the top of your…

Hey @"aileentan85", apologies for getting back to you in delay. Are you still facing this issue? 

Ah, now that’s great question, let me send you a couple of pointers that could be of assistance & we’ll take it from there! For starters, you could Undo recent changes using your keyboard shortcuts by pressing "Ctrl+z” (Note: You can access all your Keyboard shortcuts inside a Paper doc on the bottom-right corner on the…

Let me re-iterate that the performance of the Dropbox desktop app can decline if you have more than 300,000 files synced to your computer. This is a soft limit and depends highly on the hardware specifications of the computer running the app. Some customers can sync more files without issue. Taking that into consideration…

Thanks a lot for all the info you’ve sent me here @"dylanroscover" & all the time you devoted on the matter! So as to best advise on how you can go about with this syncing issue, let me have a closer look through our Official channel, since it would be best to check the info I have on my end on my tools. For that reason,…

Sure @"superjaco", I’ve also made sure to email you on my end, in order to work on issue together. Please have a look at your inbox whenever you get a chance & I’ll make sure to promptly follow-up with you asap. I hope that this is helpful to you & I’ll be awaiting your email!

I appreciate your speedy reply here & all the additional info you’ve gathered for me Dylan, let me follow-up a bit more closely with you! It’s my understanding that we’ll be focusing on your Widows device, so I’ll check back with you based on the details you’ve included in your last post. Just as an additional point of…

Thanks for your prompt replies here @"toiletgtanny" & for taking the time to try my suggestions here! Let me have a closer look on your setup through our Official channel. In order to investigate having all our tools available, I’ve made sure to reach out to you directly via email on my end, so as to check on one specific…

Hey @"dylanroscover", thanks for posting us on our Community, I’d happily discuss your options below & we can take it from there depending on your needs! Here are some initial pointers to bear in mind when you’re hosting a large number of files on your account: I'm syncing over 2.4M files on my DBX Business account. Long…

Hey Austin, you may keep in mind that while Dropbox supports syncing and previewing HEIF images and HEVC-encoded MOV files (& you can preview them on dropbox.com, the Dropbox iOS app, and the Dropbox Android app), all Windows versions cannot view or open HEIC (.heic) photos. You may use @"Pikamander2"’s tips to convert…

Hey @"coachzoelewis", I’d just like to add a bit of info, as to why your daughter can’t utilize your space on a different account, as Mark has already advised how she can upload files on your account using a File Request. I hope you’ve had a lovely Monday so far! Assuming that both you & your daughter are using a personal…

Can you recreate the same behavior on an incognito window by any chance @"toiletgtanny"? If you’re seeing the option to make your colleague the owner of your doc there, then clearing your browser's cache would be helpful. Let me know how this option works for you & we’ll take it from there. I’m wishing you a wonderful week…

Hey @"toiletgtanny", it’s possible that they’re not following the Paper doc yet. Can you check whether their icon is grayed-out on the member list? You can see if they haven’t viewed the doc, once you click on the “Invite” button, it should be next to their name. As ownership can only be transferred to another active…

Hey @"rspmobile", apologies for getting in touch with you in delay! I’ve made sure to run a search on our system on my end, I’ve located your newest open ticket & I can see that this is currently on our restorations specialists’ inbox. Rest assured that you’re in safe hands & I hope this gets resolved soon for you. Please…

Hey seaz, as it’s my understanding that you’ve already had a look at some earlier conversations on the matter & you’ve already done some troubleshooting on your own, I’ve made sure to reach out to you directly via email on my end. Please have a look at your inbox whenever you get a chance & I’ll make sure to promptly…

Sure @"jrae"! If you got to your filestructure> you’ll have to locate the file you’d like to look into in more detail> Click on it & once it opens, you should be able to see the file activity tab on the top-right hand corner> Click on Activity as below: I hope this is what you were looking for, though please keep me posted…

Hey @"jrae", thanks for posting us on our Community on your file-activity inquiry! As an initial point of reference, you may keep in mind that while Dropbox Business admins can monitor their team’s activity through the Activity reports on their admin console, individual users can see file activity if they own the files in…

Hi again @"zwilson", I’m Jane; I know that it’s been some time since this was posted, though I’m reaching back out with good news! 🎊 You may keep in mind that an owner of a Paper doc can now transfer ownership by pressing Invite > the dropdown 🔽 next to the new owner > Make owner, as below: Here are a couple of pointers…

Hello again to all, I appreciate all the time you took to drop us a line- or more- about this change & how this has worked for you so far! I’m just following-up on your comments, so as to confirm that I’ve included all your feedback on my report internally, as we’re currently actively keeping track of our Forum…

Hey @"Anne-Marie a.", let me clarify in a bit more detail below! It’s my understanding that you’d like to follow my advice & make your files “Local” (so as to back them up in Time Machine)- which you can do in smaller batches using Selective Sync, is that correct? If so, please follow the steps listed here: #1. In case you…

Hey @"bellb300", thanks for posting us here on the matter! As this is has been an earlier discussion, we may need to start afresh on a new thread, though I’m interested if any if the comments (or troubleshooting advised above) matches what you’re currently experiencing. Have you had a chance to do a re-installation…

Hey @"AlyssaP" & @"jefflandon", apologies for the slight delay in reaching back out to you, let me follow-up on your requests & we’ll take it from there. Just so as to make sure I’m analyzing the issue you’re facing correctly, can you confirm whether you’re experiencing the issue described by Rod2 here? Based on your…