Jane Dropbox Community Moderator

Thanks for posting us here on this behavior Diego (@"DC78") & trying to work on this issue on your end! As I’d like to help you on the matter as much as possible & expedite resolution a bit, I’ve made sure to create a support ticket on our system gathering all the info you’ve included on this post. Whenever you find some…

Hey Jason (@"jbassett"), I‘m afraid that the screenshot didn’t reach my end this time, though I’m happy to hear that you managed to sign in to your account using a workaround. (Just as a point of reference, in case you’re experiencing an issue uploading images on our Forum, kindly note that you could upload your screengrab…

Thanks for letting me know of all the troubleshooting you’ve followed so far & your findings @"hannns66"! As I understand that you’d need some additional assistance, I’ve made sure to check for your previous correspondence on our system & I can see that my colleague has already forwarded your report to our specialist team,…

I appreciate your prompt reply here @"HGohar" & please accept my apologies for the slight delay in getting back in touch with you. Now, I’m also interested in seeing whether your Documents folder that’s taking up the 35 GB of your hard disk space consists entirely of files stored in Dropbox. If you can’t upload a…

Hey @"lucypartyton", thanks for posting your question on our Forum! As I’d like to help you on the matter as much as possible, I’ve located your previous discussion on our system & I’ve prioritized your request internally. Since my colleague has direct access to your account-specifics, they could help you more closely, so…

I appreciate your speedy reply Jason (@"jbassett") & all the extra details on what the behavior looks like to you! Could you include a screenshot (omitting personal info) of the error message in your next post here, so as to have a clearer picture & further advise you on the matter? Thanks in advance for taking the time to…

Hey @"VictorH", as you’ve mentioned that you’ve already tried some initial troubleshooting on your own, let me have a closer look on your setup through our Official channel. In order to investigate having all our tools available, I’ve made sure to reach out to you directly via email on my end. Whenever you find some time,…

Hey Jason (@"jbassett"), thanks for letting me know of the specifics in regards to you the issue you’ve faced installing Dropbox, let’s have a closer look together. If for any reason you weren’t able to complete the installation using our Standard installer, then I’d suggest disabling any Security/Antivirus programs & give…

Hey @"jace54", let’s look into that together! As you’ve mentioned that you’re only facing this error message in Chrome, I’d like to ask you if this persists through an incognito/private browsing window or even a different browser than your standard. Can you try that once & see if that amends the behavior? As an additional…

Hey @"merrypine", apologies for the tardy reply, are you still facing this issue? 

Hey @"niceup" & @"Beanland", let me follow-up with you from where you’ve left off with @"Jay", I hope my message finds you well! You may keep in mind that we’ve previously discussed the matter on this conversation (as other Community members have also accidentally ticked the ☑️Don’t ask me again box), where I had advised…

Hey @"R2more", I appreciate it that you tried working on this issue on your end & thanks for letting us know of the steps you’ve already followed! As this seems to pertain specifically to this device, let me have a closer look on your setup through our Official channel. In order to investigate having all our tools…

Hey @"lkees", I’ve moved your post under this discussion, as I’d like to point you to the troubleshooting steps I had included in my first reply here. Let me quickly rephrase below for convenience' sake: Just so as to exclude it from being a browser-specific error, I’d like to ask you if this persists through an…

Hey @"CraigBos", amazing question & thanks a lot for giving me the opportunity to expand a bit on the steps outlined here. As a point of reference, you may keep in mind that any collaborator with edit permissions can archive Paper docs or folders. Archiving a doc or a folder removes it from Paper for all collaborators.…

Hey @"HGohar", thanks for reaching back out to me on this discussion elaborating a bit on your initial post! Your best course of action to determine how much space your your Dropbox folder is currently taking up on your device would be to refer to the Get Info on your Mac (or Properties on a pc). As there are various…

Thanks for your swift reply on our discussion here @"TRabb"! I’d like to further investigate whether I’m getting the same behavior when I try the same steps as you do through our Official channel. For that reason & in order to investigate having all our tools available, I’ve made sure to reach out to you directly via email…

Hey @"Christine312", I can say that I’ve experimented a bit with file organization, though it all comes down to your current needs at the end of the day, so I’d like to focus on what you’d like to do at the moment in a bit more depth. As an initial point of reference, you may have a look here for some tips that would help…

Hey @"HGohar" & @"mikkokan", can you please share the relevant info with me in regards to your concern, in order to follow-up with you in a bit more detail? Thanks in advance!

Hey @"Osman", sorry to hear about your account suspension. If you're a team member and your account has been suspended, you should receive an email letting you know. If you try to sign in or create a new account, you'll also see a message saying that your account is suspended. If you need access to your account, you'll…

Hey @"TRabb", sorry to hear that you’re having a difficulty downloading your files at the moment, let me follow-up with you a bit more closely & we'll take it from there. Just so as to exclude it from being a browser-specific error, I’d like to ask you if this persists through an incognito/private browsing window or even a…

Thanks for your swift update here Andy (@"andyyy") & I hope you have a wonderful October ahead! ☂️ As you & @"Elixir" have tried some troubleshooting on this thread, let me have a closer look on your setup through our Official channel. In order to investigate having all our tools available, I’ve made sure to reach out to…

Hey @"ricardodesantia", thanks for taking this extra step for me. Please note that I’m unable to access your screenshot for security reasons, though I’m glad to hear that you’ve got this figured out on your end & I appreciate your prompt update on our conversation here. It was my initial understanding that you were…

Hey Waylonf, usually the blank Sign In screens indicates that there’s something in your network that blocks the installation from being carried correctly. As you’ve already mentioned that you’ve performed some troubleshooting on your own though (which is very much appreciated & thanks for letting me know), I’d like to have…

Hi @"JasonBriscoe" & to all of you that are still following this thread, thanks for posting us this feedback & please let me follow-up a bit more closely with you. You may keep in mind that I’ve recently discussed how you could go about Unfollowing Paper docs you no longer need here. Please have a look at this discussion…

Hey @"ricardodesantia", thanks for posting us your question on the Dropbox Forum! Based on your description, I would suspect that the sender has uploaded the file on the shared folder as Read-Only, which essentially means that each user that opens the workbook has a copy of the original file (if so, you may find out how to…

Hey @"andyyy", apologies for the tardy reply. Are you still facing this issue? 

Hey @"raket4u", apologies for getting back to you in delay, have you been able to clarify what could be causing this discrepancy? At this point, I’d endorse @"apraetor"’s hints, as he’s pointing you towards the right direction. Specifically, can you check whether the Automatic time zone on your Settings online is set to…

Hey @"mrswilliam" & @"Wilu", I appreciate it that you both circled back to me here letting me know of your current state of affairs. Initially I’m glad to hear that you’ve both been able to work around the previous syncing issues & I’m here to send you some pro-active tips for future reference! Now @"mrswilliam", I’m right…

Hey @"DreClark", I’m assuming that you’re referring back to the steps I included in the first page of this conversation, is that right? Have you had a chance to check back on the tips Rich has included as well? If so, can you let us know of the results? Also, can you let me know whether you’re facing this issue across…

Hey @"mrswilliam" & @"Wilu", let me explain this in a bit more depth. Please note that Dropbox will try to find the latest file version & upload the bit that’s missing. Before transferring a file, we compare the new file to the previous version and only send the piece of the file that changed. This is called a “binary…