Jane Dropbox Community Moderator

Hey there Ros (@"Ros L."), thanks a lot for looping back to me. So, do your files sync now that you’ve seeing the Dropbox app on your system tray? Please let me know & we’ll take it from there!

Hey there (@"K B."), rest assured that I’m here to help you on both the issues you’re facing as much as I can! Now, as an initial troubleshooting step, I’d recommend following the steps outlined here to uninstall & re-install our application anew & I’ll follow-up from the results you’re getting on your end. It would be…

Ah, that’s great to hear @"Anne-Marie a." & thanks a lot for circling back to me to let me know of the outcome. I’m always around, so feel free to ping me back again in case you have more questions in the future & take care until we talk again!

Hey there (@"Anne-Marie a."), thanks or reaching back out to me on this discussion on the issue & apologies for the slight delay in replying on my end. Are you still experiencing the same behavior? I’ve made sure to run a search on our system on my end, I’ve located your newest ticket & I can see that my colleague has been…

Sure Ros (@"Ros L."), let’s leave this discussion open; please take your time to try my suggestions & keep me posted on the outcome whenever you get a chance! 

Hey there (@"ghenwaabureslan"), I can see that you’ve currently been discussing that with my colleague on this thread & she’s already made sure to create a ticket on our system that was automatically closed due to inactivity. Based on your description here though, it seems that you haven’t received their reply on your…

Thanks for looping back to me here with your findings @"jkim10"! Now, from what I gather from your description, your online-only files in Dropbox shouldn’t be taking up your hard disk space since the folder's Properties display the physical size correctly, though it seems that you may need to monitor & analyze how you’re…

Many thanks for the detailed description Ros (@"Ros L.") , now I have a much better understanding of what this looks like on your end! To my mind, there’s either a third-party application blocking Dropbox from running as expected or something’s blocking our updates in the background. Would you mind giving the suggestions I…

Awesome @"Hasnain", happy to hear that this has been sorted for you now & thanks a lot for circling back to me to let me know of the outcome. I’m always around, so feel free to ping me back again in case you have more questions in the future. Oh, & happy Monday! :unicorn:

I appreciate it that you circled back to me on this correspondence @"jkim10", let me send you a couple more pointers below! Assuming that you’ve now set your excel files to be Online-only ☁️ on the device you’re running out of available hard disk space, it would be worth noting that some applications need to look at your…

Hey there (@"Ros L."), I understand that this may not be the ideal solution for you at the moment, though please bear in mind that installation issues like the one described on this thread may depend on other factors as well (i.e. other applications running in the background that could block our updates/ pending updates on…

Thanks for the swift reply & taking the time to grab this screenshot for me @"Hasnain"! Can you disable Defender as well during the installation? Connection problems usually mean there is a proxy, firewall, antivirus or other type of security program in the way. Incorrect date and time on your computer could also prevent…

Hey there (@"Calvin N.1"), thanks a lot for the detailed description! I’ve located your open discussion on our system & I can see that it’s currently in our team specialists’ inbox. I’ve also included a copy of your comment here & I’ve made sure to raise your support priority internally, so you can expect a reply on the…

Hey there ( @"RunBear" ), if it’s not too much trouble, would you mind sharing a screenshot (omitting personal info) of how this appears on your end, in order to have a better idea of what this looks like? Initially I’m wondering if that’s merely a visual issue loading elements correctly. Can you let me know whether you…

Hey there (@"jkim10"), thanks for taking the time to drop us a line on the Dropbox Forum! For starters, I’m wondering if you’ve had a chance to check our Selective Sync feature to save up some space & keep only the files you really need available across your devices. From there, I’m wondering if you’re modifying your files…

I appreciate your speedy confirmation @"srlake314"! I’ve made sure to reach out on your Forum email address via email. Please have a look at your inbox whenever you have some spare time & we’ll take it from where you’ve left off when you were working on that on your own. Thanks again & I’ll be awaiting your next message!

Hey there (@"Hasnain"), assuming that you can access our website as expected, you may have a look at these pointers that could be helpful: Spoiler * Initially, are you connecting through a work network by any chance? If so, you may have to check with your company’s IT, as there may be an update on your Firewall settings…

Hey there @"srlake314", apologies for getting in touch with you with a slight delay. As you’ve mentioned that you’ve already tried to work on that on your own, would it be okay if I sent you a brief message on the email address connected to your Forum profile, in order to investigate the behavior you’ve reported here in a…

Hey there (@"shieldstd"), as we can only proceed with account-specific matters via our Official Support channel (& it's highly likely that I’ll need to forward your request to a specialized colleague, who’ll further investigate whether this is possible), I’ve made sure to reach out to you on my end, since I couldn’t locate…

Hey there (@"gdpfgudpf"), I’ve moved your post here, in order to ping you on my suggestions above. Please have a look at your convenience & let me know how my advice works for you whenever you get a chance. Thanks for getting in touch on the Community on this matter! 

Hey there (@"srogalla"), please bear in mind that I slightly modified your post according to our Community Guidelines. It would be best for us to investigate the security-specific issue you’ve experienced through our Official Support channel, as we’ll need to have direct access to your account details. As I’d like to…

Hey there (@"mkin"), sorry to hear about any inconvenience this has caused you. To further investigate, I’ve sent you a brief message on the email connected to your Forum profile. You may have a look at your inbox at your earliest convenience if you’d like us to work on that together. Thanks & I’m looking forward to…

Hey @"scribius", I appreciate your detailed report; I’ve made sure to move it under the relevant thread, as there has been an earlier discussion on this discrepancy. Please bear in mind that we’ve already made sure to pass this feedback on to our team specialists & I’ve also made sure to add your voice to the feedback…

Thanks for letting me know of these additional details here @"PVB", now I have a better understanding of what's happening! I’d like to submit your report to a team specialist, who’ll look into the issue you’re facing in more depth. In order to further assist you on the matter, I’ve made sure to reach out to you on my end…

Hey @"tpkelliher", please accept my apologies for the slight delay in getting back in touch with you; let me submit your report to a team specialist, who’ll look into the issue you’re facing in more depth. In order to further assist you on the matter, I’ve made sure to reach out to you on my end via email, in order to…

Hey @"Marialavr", what you’ve read was correct, let me send you some tips & tricks to get going with that! [Edit: while we don't currently have an active integration between Google Sheets & Dropbox, the closest feature you could utilize to edit your files directly from your Dropbox account is co-authoring with Office…

Hey @"dantalbl", I appreciate your detailed description! As you’ve tried some troubleshooting on your end, let me have a closer look on your setup through our Official Support channel. In order to investigate having all our tools available, I’ve made sure to reach out to you directly via email. Whenever you find some time,…

Hey @"Krasimir S.", thanks a lot for your detailed description! I’ve moved your post into this conversation, in order to ping you to the answer that did the trick for some users. That said, it’s worth mentioning that don't generally support the use of Symlinks due to the issues that can arise when they are added to…

Ah, that’s amazing & thanks for sharing the news @"lucasvandermeer"! :upside_down: Happy Dropboxing ahead & enjoy the rest of your day! 

Hey @"Lurk", while we can’t share any details in regards to feature implementation, I can re-assure you that I’ve added your voice to the feedback gathered internally, since our dev team is actively tracking your interest for future improvements. I hope that this is helpful to you & thanks again for commenting on the Forum…