Jane Dropbox Community Moderator

Hey there (@"Abbie") & (@"Irham"), while this feature isn’t currently available, I appreciate it that you took the time to share your interest on this functionality; I’ve noted all your comments on my report internally adding your voice to the feedback we’re gathering. Please feel free to get back in touch on our Community…

Hey Ann (@"Ann W.6"), this shouldn’t be an issue, as you could remove her access from the share in question & re-invite her anew. If she still doesn’t receive the invite, maybe our emails are filtered in her inbox, so you could advise her to check her Spam folder & add "no-reply@dropbox.com" to her address book. You may…

Thanks for circling back to me with this screenshot of how this appears on your end John (@"John777"). While connecting on networks that utilize IPv6 addressing is supported for the Dropbox desktop app, I’m wondering how you’re using the Dropbox API service on your mobile phone. Are you trying to connect a third-party…

Hey there (@"MichaelWeet"), you should be able to download the contents of an entire Dropbox folder via dropbox.com, as long as it’s less than 20 GB in total size & it contains less than 10,000 total files. Are you getting any error messages when you’re trying to download these files by any chance Michael? Additionally,…

Hey there (@"CassJohnson"), as a quick check, could you have a look on your menu bar at the top of your Mac for the Dropbox icon? If you hover your mouse on it, it should display the Dropbox syncing status. What does the message there read for you Cass? From there, I’d like to point you to the syncing icons on your Mac…

Hey John (@"John777"), the Dropbox application currently supports connecting on networks that utilize IPv6 addressing. Should your internal network operate with IPv6 addresses then the desktop application will recognize this and operate within this environment. Can you elaborate a bit on the issue you’re currently facing,…

Ah, happy to hear this quick fix did the trick for you (& thanks for sharing the news)! We’re always a post away, so please feel free to ping us back here in case you have any more Dropbox-specific inquiries; our Forum Wall is always open to your feedback or questions. Happy syncing & take care until we talk again…

Hey there (@"WHY3"), are you seeing the same error message the OP had mentioned? I’m merely asking, as this thread was originally created in 2017, so the issue at hand could be slightly different on your end. If you can’t setup your account as expected, I’d suspect that something could be blocking our application from…

Hey Shaun (@"Shaun2"), please bear in mind that I’ve moved your post under this discussion here, just in order to point you towards cooljar’s reply above, as other users have reported that they’ve been able to resolve their concern following their advice. Would you mind having a look on how you get on with this workaround…

Hey there (@"Krisi"), it's my understanding that you'd like to locate the Dropbox folder in your sidebar in Finder, am I on the right track? If so, then you can easily get going with that by dragging the Dropbox folder itself into the sidebar. The Dropbox folder can be found in your "Home" folder, the folder named after…

Hey there (@"Sirspam"), thanks for taking the time to work with our team; I just wanted to check in and see if you’ve been able to resolve your issue? Let me know whenever you get a chance! 

Hey there (@"rameshram68"), while you can check all our Official partners here, I’m interested in seeing how you’d like to use the two applications. Could you elaborate a bit on what would be the ideal end-result, in order to further address your initial inquiry? From there, I’d suggest running a search on our preferred…

Thanks for reaching back out to me to me (@"Pazmoto")! If you wish to avoid importing members through a .csv file, you could also change the email of that member by clicking on that member's name ➡️ going into their account tab & clicking on (change) next to the email on the top to an email of your choice. I’ve just…

Hey there (@"fuseteam"), thanks for checking in on this inquiry! While we do not have any additional information to share at the moment, we are very excited about this new partnership, so stay tuned for our next update. Please feel free to ping me back here again if you have any additional thoughts or questions!

Hey there (@"Pazmoto") & everyone else following this thread, I’m pinging you all again with some great news as you can now bulk-import members to your team through a CSV file (i.e. a spreadsheet)! Bulk member import is a way to use an uploaded CSV file to invite members in bulk through the admin console. This is ideal to…

Hey Will (@"Will12345"), sorry to hear that this has kept you awake, rest assured that I’m here to help you in any way I can! Following your comment here, I ran a search on our system & it appears that the issue initially described here was resolved for the OP (PVB) following my advice in the first post. From there Will,…

Hey there (@"milco"), sorry to hear about that; rest assured that I’m here to help you on that as much as possible. As an initial point of reference, can you please clarify whether you’ve synced your movie to your desktop :arrows_counterclockwise:/:white_check_mark: or you’ve downloaded it directly from our website? Could…

Hey Jeff (@"Jeff G.14"), let me follow-up in a bit more depth on this issue; thanks for the nudge! For starters, can you confirm whether you’re facing this issue upon startup? Does the issue you’re experiencing match andyyy’s (meaning the OP's) description by any chance or is it different? If you’re seeing that the…

Hey there (@"DeepFilip"), thanks for keeping the thread updated with the progress & apologies for getting back in touch with you with a slight delay. While this has been discussed here previously, I’d happily explain in a bit more depth under this conversation for posterity. It would be worth noting that there are files…

Hey there (@"SDRoberts"), I’m following-up on all the reports posted here & just so as to determine where the issue lies for the behavior you're describing, I’ve sent you a brief message on the email connected to your Forum profile (gathering all the details you’ve included on this discussion). Please have a look at your…

Perfect Rob (@"pompgpa1"); feel free to nudge us again in case you have any questions or thoughts & take care until we talk again! :unicorn:

Hey Gordon (@"Gordon R." ), kindly note I’ve moved your post under this discussion here, where this inquiry has been addressed previously. From there, you could have a look at this resource here, where the raison d'être of this functionality is explained in a bit more detail. Please do let me know if you have any follow-up…

Hey Rob (@"pompgpa1"), I’ve moved your post under this discussion, which may address your initial sharing-related inquiry. Kindly refer to the resources I’ve linked above whenever you find some spare time & let me know if you have any additional questions about any of the above; it’ll be a pleasure to further clarify. Have…

Hey Serge (@"sergedb"), I’d happily clarify matters for you below; thanks for checking with us on the Dropbox Community! It would be worth noting that Smart Sync is a Dropbox feature that helps you save space locally on your hard drive & that’s mainly the reason why Smart Sync settings are unique to each device you link to…

I appreciate your speedy reply here @"cvbdfb"; please have a look at your inbox at your earliest convenience & we’ll take it from there!

Thanks for circling back to me here @"cvbdfb". Kindly bear in mind that on my end it seems that the support request has now been closed in our system due to inactivity (in other words our tickets close automatically if there’s no interaction for a few days). That said, I’m still here if you need further assistance; I could…

Thanks a lot for clarifying this additional detail for me @"bengibbs75"! To re-phrase my first comment Ben, it would be worth noting that you can leave the team if you wish (i.e. you can opt to leave the team in other words)— where you’ll keep unshared content, shared folders you own & folders that were shared explicitly…

Thanks for looping back to me Ben (@"bengibbs75"), I’ll do my best to explain matters in a bit more detail for you below! <SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3z66zsz65z7gz85zz86zz70zz79zz80z3z85z6z87ziz78zz83zigfz86zz80z5z80zblcz70zz86z">the problem is I originally signed up for buiness…

Hey Ben (@"bengibbs75"), thanks for explaining matters to me in such detail! To my understanding Ben, the team in question is currently in "locked state" (which is what’s happening when their trial period expires). Locked state limits Dropbox functionality, you will have view-only access to your content & it’s expected…

Hey Shapour (@"OdenTall"), sorry to hear that you’re facing this issue; rest assured I’m here to help you as much as I can. Just in order to make sure I’m suggesting the most appropriate course of action moving forward, would you mind clarifying if you’ve already tried to work on that following the steps @"Ross_S" has…