Jane Dropbox Community Moderator

Hello to all! We appreciate your patience so far & we have good news to share as this is now resolved so there should be no further issues. Please try again and you should find that this functionality works correctly. If there is anyone still facing a discrepancy, please do let me know here & I’ll touch base with you…

Glad it’s sorted now & thanks for pinging me back to let me know of the results @"Taylor R.4"! :unicorn: We’re always a post away in case you have further inquiries or thoughts in the future, so don't hesitate to reach back out on our Forum at any time & it’ll be a pleasure to work with you again. Take care until then! 

Thanks for looping back to me with on our discussion here (@"Marco22")! For starters, it would be worth noting that the re-syncing description isn’t diagnosing the root cause of this behavior Marco. On the contrary, it’s been masking various underlying issues under the syncing umbrella that should be best treated…

Thanks for pinging me back here Andrew (@"Andrewbond")! I’ve made sure to get back in touch with you a couple hours ago; please have a look at your inbox whenever you have a bit of spare time & we’ll take it from there! When it comes to your inquiry @"Ckrupinsky", would it be okay if I reached out to you via email…

Hey there (@"Marco22") & (@"Rosemary U."), while there could have been a few things coming into play in your setup, I’d like to follow-up on how this has manifested itself on your end. If you don’t mind me asking, have you monitored the Dropbox performance on your Activity Monitor/ Task Manager perchance? What have you…

I appreciate it that you circled back to us here Tim (@"TimP"), let me clarify matters in a bit more detail for you below! <SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3lunp2z72z9z75zz81zz79z78z82zz71zz88z9z122zvfn2z89zanz82zo2z74zz67z">I simply don't have enough space. I was hoping there is a…

Hey there ( @"TimP" ), as long as the files in question are locally stored, you can work with them just like using any other folder on your hard drive (i.e. Online-only files are mere placeholders taking up approximately 0kb & containing minimal information about the file in question). If I were in your shoes, I’d merely…

Thanks for your prompt message (@"mike1921")! Following the additional details you’ve sent me here, I’ve made sure to run a search on our system, I’ve located your open support request & I’ve replied to you there, in order to look into the matter a bit more closely. Whenever you find some spare time, please check your…

Hey there (@"Roy697"), thanks for checking in on the Dropbox Forum on this inquiry! Based on your description, it’s highly likely that our application isn’t running in the background (i.e. the Dropbox icon will only appear in your menu bar if the Dropbox desktop app is running). Occasionally, the Dropbox icon will seem to…

Thanks for checking in with us on the Dropbox Community (@"Andrewbond")! Following your post here, I’ve sent you a brief message on the email connected to your Forum profile (as I’ll need to have direct access to your account specifics to further address this issue). You may have a look at your inbox at your earliest…

Hey there (@"mike1921"), thanks a lot for the video of what this looks like on your end! As you’ve mentioned that this hasn’t improved, could you also let us know if that persists across browsers? Additionally, is there any chance you had noticed any delay in your network speed (i.e. in other websites)? Please let us know…

Hey there (@"mikkelHC"), I’d appreciate if you could clarify how you’ve pictured Dropbox coming into play in this type of configuration, just in order to ensure that I’m following-up on the right thing. From there, I’m wondering if you’ve had a chance to check back on how sharing a folder :dividers: with “Can Edit” 👥…

Great news (@"Ylona") & thanks for sharing, happy syncing :white_check_mark: & please feel free to get back in touch on our Community for more tips & tricks, it’ll be a pleasure to work with you again in the future. Enjoy your weekend! :slight_smile:

Hey there (@"carlykoerner"), as you've reported that you’re facing this issue on your end at the moment, would it be okay if I sent you a brief message on the email address connected to your Forum profile, in order to investigate the behavior you’ve described us here in a bit more depth together? Thanks in advance! 

Hey there (@"Kaman"), thanks for your patience! I’ve consulted my resources & I can confirm your initial thought; in other words, as mentioned here: If you're running Dropbox on your server for the first time, you'll be asked to copy and paste a link in a working browser to create a new account or add your server to an…

Hey there (@"Taylor R.4") & (@"ndizzot"), your reports here have been echoing this discussion, as you’ve been describing an issue pertaining to your iPad whereas the same steps on your iPhone yield the expected results. If it’s not too much trouble for you, would you mind including a screenshot (omitting personal info) of…

Ah, there could have been a refreshing issue on my end, so I had only seen your first message here (@"Kaman"), please accept my apologies for the slight delay in getting back in touch. I’ve asked whether there’s an option to retrieve this detail using the Command line & once I have an update, I’ll circle back to you on…

Hey (@"icrosby"), thanks for pinging me here; I’ve reached out to you through our Official Support channel on my end. Whenever you find some time, please check your inbox for my email if you’d like to work on that with me & I’ll make sure to promptly get back in touch with you asap! 

Hey there (@"cvbdfb"), sorry to hear that troubleshooting that with my colleague hasn't brought the desired results. As you’ve already worked on that via our Official Support channel & I can see that your open request has already reached our specialists’ inbox, I’ve made sure to include a copy of your comments there & I’ve…

It would be worth noting that you’ll need to follow some advanced troubleshooting steps Guillem (@"GuillemS"), so my colleague will submit your inquiry to a team specialist after a certain point (where you’ll be able to ask on the current progress). From there, as we can only look into payment-specific inquiries through…

Thanks for circling back to me Azell (@"acejagman1")! By all means; let’s keep this discussion as a direct point of contact, please do let me know if you have any additional questions or you need assistance in any way & I’ll do my best to check back with you asap. Happy Monday! 

Hey there (@"GuillemS"), thanks for taking the time to reach out on the Dropbox Community with this feedback. Following your comment here, I ran a search on my end on our system & I’ve located your open support interaction with my colleague. I’ve included a note of your comments here on your ongoing correspondence, so as…

Hey there (@"jory"), while we currently support Ubuntu 14.04 (or higher) & Fedora 21 (or higher), let me quickly rephrase that you’d need to locate Dropbox folder on an ext4-formatted hard drive or partition if you’d like to run the Dropbox app. From there, ecryptfs isn’t currently supported, but Dropbox will continue to…

Ah, caught red-handed on this one (@"BeBrief58"), apologies for my misunderstanding. This integration isn’t currently available however you (in all likelihood) found this post after looking it up online. While I’ve now made sure to amend my previous comment, I understand that this feature may be important to you & I…

Hey there (@"Kaman"), I’m wondering if you’ve had a chance to check back on this resource to get going with that. From there, could you elaborate a bit on what info you’d like to gather, so as to make sure I’m following-up with you correctly? Thanks a lot for taking the time to clarify matters for me; rest assured that I’m…

Hey there ( @"schnickfitzel") & (@"acejagman"), I’d like to touch base with you on the uploading issue you’re described us; are you still experiencing that? Please do let me know here & we'll take it from there! 

Hey there (@"lizod"), thanks for checking in with us on on our Community! While the "Import doc" feature on Paper home 🏠 has been temporarily disabled, you can still insert any file into Dropbox Paper. Please do let me know here in case you have any additional questions after having a look at resource I linked above & I’ll…

Thanks a lot for keeping in touch with me on this discussion here @"fireglory"! So as to best address your inquiry according to the info we have on file for your account, I’ve sent you a brief message on the email connected to your Forum profile (i.e. this way I’ll be able to access your account specifics internally to…

Hey there (@"ARCWuLF"), I appreciate the detailed description of what this looks like on your end! As it’s highly likely that the issue pertains to your account setup, I’ve sent you a brief message on the email connected to your Forum profile (i.e. that'd because I’ll need to have direct access to your account specifics to…

Thanks for this detail @"fireglory"! Based on your last message, it looks like this folder used to be shared at a certain point however you’ve now unshared it with everyone you had previously granted access & this is now only visible to you (i.e. this scenario applies if you were the shared folder Owner). Alternatively, if…