Jane Dropbox Community Moderator

Hey Matt (@"matt25"), please accept my apologies for the slight delay getting back in touch with you. Based on your description, it seems that you’ve missed our last desktop app update (70.4.93) & I’d recommend following the steps outlined below to correct the permissions issue you're describing us: (Note: Please be sure…

Hey there, I understand where you’re coming from, however it would be worth noting that email notifications aim to alert your colleagues/coworkers that you wish to share content with them & they’d need to add the share to their account, in order to get going with that. If you wish to avoid that, you can grant colleagues/…

Pleased to hear this did the trick for you Bob (@"Bob38") & thanks a lot for sharing the news; we’re always here for more Dropbox tips & tricks, so feel free to post us at any time in the future & it’ll be a pleasure to work with you again. Take care until then!

Hey Harish (@"HarishM"), following your last post here, I’ve sent you a brief message on the email connected to your Community profile, in order to have a closer look on the issue you’ve described us. You may have a look at your inbox at your earliest convenience if you’d like us to work on that together. Thanks in advance!

Hey Terry (@"Terry P."), as I can see that you’ve already submitted a ticket via our Official Support channel & you're discussing that with our team specialist, I’ve made sure to include a copy of your comments on that email chain. Since they've got more advanced tools at their disposal, they could best address your…

Hey there (@"MAWpg"), apologies for the slight delay on my end. Are you still facing this issue? Please do let me know here & I’ll do my best to check back with you asap! 

Fantastic John (@"LordJohn"); we’re always here for more Dropbox tips & tricks, so feel free to post us again at any time in the future & it’ll be a pleasure to work with you again! :unicorn:

Glad to see that you got this squared away Shaun (@"Shaun S.10") & thanks for looping back here to let me know of the progress. Please don’t hesitate to post us again on our Community in the future in case you have more thoughts or questions! I also appreciate it that you circled back to me on this discussion here Nick…

Hey there (@"fuzzyteq"), that’s a mere guess on my end, however, can you confirm that you’re not using any Symlinks or referenced files on the device where you’re experiencing this issue? From there, just as a quick check, could you have a look on your menu bar at the top of your Mac for the Dropbox icon? If you hover your…

Hey there (@"LordJohn"), luckily it’s possible indeed & you can easily restore your Paper docs following the steps outlined :pushpin: here! Please let me know if you have any additional questions or thoughts & I’ll do my best to check back with you soon. Happy April! 

Happy to hear that this has been fixed for you now for you & thanks for sharing the news (@"stashtvm")! :unicorn: Please feel free to get back in touch on our Community if you have more questions; it’ll be a pleasure to work with you again in the future. Take care until then & have a wonderful weekend ahead! 

Hey there (@"Shaun S.10"), thanks for pinging me here! As I can see that you’re currently discussing that with our specialized technician, I’ve made sure to include a copy of your comments on your ongoing correspondence & I’ve increased your support priority internally. Since they’ve got more advanced tools at their…

Hey there (@"S_D") , I appreciate the time you’ve devoted to try my suggestions & thanks for pinging me back here. I’d like to dig a bit deeper & have a closer look on your setup through our Official Support channel. So as to investigate having all our tools available, I’ve made sure to reach out to you directly via email…

Happy to hear that you got this sorted on your end (@"divisiblebyzero") & (@"Panu"); that’s some great news & thanks for sharing the steps that did the trick for you! When it comes to your inquiry (@"Dantur"), I’ve sent you a brief message on the email connected to your Community profile gathering all the details you’ve…

Hey there (@"stashtvm"), you could link an existing Dropbox folder instead of re-syncing everything anew through the Advanced Settings on the setup window. (Note: Please note that you may see Dropbox attempting to upload all of your files again. However, the server will recognize the files and should process the upload…

Thanks for getting back in touch with me here Rob (@"Rob72")! To re-iterate my previous message, kindly bear in mind that these files are mere placeholders that have been synced instead of the original file. In order to gain some insight, I’d suggest checking back at the Version History of the file in question on your…

Hey there (@"samtastik"), I just ran a test on my end & I can confirm that the creation dates should be preserved. As I’d like to investigate what could’ve gone wrong in this case having all our tools available, I’ve made sure to reach out to you directly via email gathering all the details you’ve included on this…

Hey Rob (@"Rob72"), it seems that the file that you're referring to seems to be a file generated by iCloud, as it's possible that iCloud generated a placeholder of the original file when you moved it to iCloud originally. If this was the case, the placeholder file could have been created prior to you adding it to the…

Thanks for pinging me here (@"roark")! I’ve located your open support request on our system & I can see that you’re in an open discussion with my colleague there. Please include all relevant details on that email chain, as my co-worker has got direct access to your account specifics on our tools. I hope that this gets…

Thanks a lot for the screenshot of what this looks like on your end Ben (@"bengibbs75"); let me elaborate a bit on my previous message! So actually it seems like I am not having a syncing problem now. The little x at the top of the app what I am most concerned about. does that mean that there is some action that needs to…

Hey there (@"prelanov"), could you elaborate a bit on what seems to be troubling you, so as to follow-up a bit more closely? Thanks in advance!

Great news Ben (@"bengibbs75"), it seems that we’re on the right path! Now, it seems that syncing has stopped because your account is above its allowance. Don’t worry; your files are still safe with us & syncing will resume when you bring your account under your quota again. Hopefully my tip above helps you get to the…

Hey Christian (@"ChristianEnengl"), as I’ve located your open support request on our system & I can see that you’re in an open discussion with my colleague there, let me re-direct you to this correspondence, as my coworker can access your account specifics directly on our tools. I’ve also made sure to include a copy of…

Hey there (@"HLMJ"), sorry to hear about your missing edits; kindly note I’ve moved your post under this discussion here, just in order to ping you on my pointers above. Would you mind having a look at my previous comment & let me know whether any of those apply in your current situation? Now, as you’ve mentioned that…

Well, this has been very useful indeed (@"Greyfox")- in fact we rely on similar reports, as as our team is always looking for ways to improve & your post has been thoroughly detailing us how other users like you could be interacting with Dropbox. From there, I concur with your request to leave this thread open until a…

Hey there (@"Greyfox"), thanks a lot for your detailed report & the video showing us what this looks like on your end- that’s some valuable feedback indeed! Kindly note that I’ve made sure to pass your findings on this post here to our team specialists internally however I appreciate the time you’ve devoted in creating the…

I appreciate your cooperation & thanks for taking a bit of your time to let me know of how this discrepancy appears on your end (@"Jared5")- that has helped me paint a clearer picture! I’d like to dig a bit deeper & have a closer look on your setup & filestructure through our Official Support channel. So as to investigate…

Hey there (@"Jared5"), let me send you some pointers that could be of assistance & I’m here to follow-up on the results you get. In order to make sure we’re focusing on the right thing, let’s take it step-by-step: #1. For starters, can you clarify if you’re uploading the scanned docs in question using our Website 🕸️/your…

By all means Ben (@"bengibbs75")- it's been a pleasure; let’s leave this discussion open as a point of contact; please take your time to try my suggestions & keep me posted on the outcome whenever you get a chance. Happy Monday!

It shouldn’t be that hard Michael (@"MichaelWeet"); sorry to hear that you’re feeling this way. Kindly bear in mind that you could still download your files using our website in smaller batches if you wish to avoid downloading our desktop app. From there, you can store them on any other location on your pc/ Mac just as any…