Jane Dropbox Community Moderator

Hey @"Mohit2000", thanks for the nudge; I'll do my best to check back on the possible causes. If it’s not too much trouble for you, I’d appreciate it if you could include a step-by-step description, so as to try & re-create the behavior on my end, as well as some screenshots on how this discrepancy has manifested itself on…

Hey @"wheywood", as I'm currently gathering all relevant reports & re-directing them to our specialized team members, I’ve just sent you a brief message back on my end, in order to look into that a bit more closely. Please have a look at your inbox whenever you have some spare time & we’ll take it from there! 

Hey @"UnreachableCode", could you elaborate a bit on the steps you’ve already tried on your end, so as to make sure I’m following-up with you correctly? Have you recently upgraded your OS, as originally described on this post? Are you seeing the "Invalid code" error message, as the OP described us? I appreciate the time…

I appreciate the time you devoted to clarify matters for me @"swhiteh3", following your last comment here, I’ve sent you a brief message on the email connected to your Community profile (gathering all the details you've included on your posts), in order to submit this report in form of a question to a team specialist.…

Hey @"alansidman", I’d concur with you, as these icons seem to be corresponding to a different application on your pc. From there, your Task Manager should help you determine what’s happening, as you should be able to see all the applications running in the background, however this appears to be unrelated to Dropbox. I…

All’s well that ends well @"carlo_navarro"; happy to hear that you managed to fix that on your end :white_check_mark: & thanks a lot for pinging me back with this update! Don’t hesitate to get back in touch again in case you have more questions & take care until we talk again! 😊

Hey @"TS L.", it shouId be an integer value, however I believe that your inquiry echoes this discussion & pertains to the Dropbox API if I’m right in my understanding. If so, please feel free to ping me here & I’ll make sure to move your post under the relevant section on the Community. Thanks! 

Hey @"carlo_navarro", please accept my apologies for the slight delay in getting back in touch with you. Following your last inquiry, it would be worth noting that it’s not currently possible to move the Dropbox folder contents to a different directory using the command line, however I’ve made sure to include your interest…

Hey @"Rsl", thanks for reaching out here on this inquiry! Following your post here, I’ve sent you a brief message on the email connected to your Community profile, so as to continue this discussion there. You may have a look at your inbox at your earliest convenience if you’d like us to work on that with me. Thanks! 

Hey @"Akhil_M_S"@"Akhil_M_S", I'd happily take it from where you left off with @"Daphne"; I hope my message finds you well today! To answer your initial question Akhil, different features on different platforms tend to have slightly different models, but the most common pattern is the observer pattern. This is implemented…

Hey @"DLuna", I quickly checked on my end & resizing doesn’t seem to be an available option at the moment. As a temporary workaround, you can scale down the image locally & re-upload it, since the table size is automatically adjusted to your photo ratio. Nevertheless, that’s a great idea & I’d happily pass your interest to…

Hey @"nxbalas", kindly bear in mind that this an older discussion. Having reviewed previous interactions, it seems that this discrepancy comes from your configuration & I had advised calling in, so as to expedite matters for anyone facing this issue. Let me quickly re-phrase for posterity that this error pertains to users…

Glad to hear that you managed to get going with that on your end @"PR6" & thanks for circling back here with this update! I’ve gone ahead & marked your last comment as the Best Answer, as it may be useful to other users reaching this conversation in the future with the same question. Please feel free to ping us back on our…

Pleased to hear that the Offline installer did the trick for you this time @"matt25" & thanks a lot for looping back to me to let me know of the progress. I’ll make sure to pass your feedback up the ladder for future iterations, however you can also consider this discussion a direct point of contact with me should you have…

Hey @"Amanaman", it would be worth noting that we have limited visibility to the possible causes of a failed payment on our tools, since your bank or payment vendor keeps that information hidden for your protection. As this inquiry pertains to sensitive information that can’t be discussed on the Community, we usually…

It seems that these are temp files @"swhiteh3". Are you seeing the same behavior on more than one devices perchance? Also, can you confirm that you’re working on the latest Microsoft Excel version? If this persists for you, I’d suggest reaching out to the Microsoft Support team, as this pertains to temp files created on…

Let’s take it from there (@"mlprim")! Following your latest post here, I’ve sent you a brief message on the email connected to your Community profile & you may have a look at your inbox at your earliest convenience if you’d like us to work on that together. Thanks in advance! 

Hey @"kcerda", you should be able to download the contents of an entire Dropbox folder via dropbox.com, as long as it’s less than 20 GB in total size & it contains less than 10,000 total files. From there, if your photos reside in different folders, then you could easily mutli-select ☑️ & download them using our website in…

Ah, that’s some great news & thanks for letting me know that you got this sorted on your end @"sergzach"! Feel free to ping us back on our Community in case you’d like to share your thoughts or you experience any issues in the future & we’ll make sure to check back with you as closely as possible. Take care until then! 🎈

Thanks for taking the time to try my suggestions & getting back in touch with this screenshot (@"swhiteh3")! Following your last comment, I’m wondering whether a missing update within Excel has been causing you this issue. Are you facing that on this particular device only or across devices incidentally? If you try to…

I appreciate that you took the time to clarify matters for me @"swhiteh3"; I’d happily continue our conversation from where we’ve left off! If you don’t mind, I’ll also use your “Checklist.xls” example file to retain continuity. Now, as you’ve mentioned that you’ve edited your “Checklist.xls” file twice & it’s synced to…

Thanks for clarifying @"maddy2"! At the moment this info isn’t recorded on our end, however I appreciate the time you took to detail us your interest on this functionality on our conversation here. I’ve already made sure to pass your interest on the Activity report you mentioned up the ladder for future iterations, as we…

Thanks a lot for taking the time to gather all this info for me (@"sergzach"); this has been very helpful! Let me dig a bit deeper & have a closer look on the issue through our Official Support channel having all our tools available. In order to further investigate, I’ve made sure to reach out to you directly via email on…

Hey Amanda, following your post on our Community, I ran a search on my end on our system & I’ve located your open discussion with my colleague. I’ve included a note of your comments here on your ongoing correspondence, so as to have all relevant info on the same email chain. I can see that they’re awaiting your reply at…

Hey there @"swhiteh3", as you’ve mentioned that you’re opening your spreadsheets form the Recents lists within excel, then there could be a few factors coming into play for the copies you’re seeing. Now, we’d need to determine whether these copies are syncing to your Dropbox account, so as to plan our next steps. If…

Hey Maddy (@"maddy2"), if you're working on a shared folder with a colleague/friend, then they can sync down the contents of the project you're both accessing on their connected devices (& copy them elsewhere on their device as well). However, if you’re working on a team account, you should be able to track the following…

Hey there (@"sergzach"), it’s my understanding that you’ve already tried removing our application following the steps outlined here, is that right? If this didn’t bring about the expected results, then it might be useful to have an additional look at the steps outlined here to run an Advanced re-installation. From there,…

Hey there (@"fadyzkria"), thanks for the screenshot, it has been really helpful! Kindly bear in mind that you should be able to download files &/or folders from our website as long as the content is less than 20 GB in total size. In other words, you’re currently unable to download the file you need because it’s ~87 GBs. A…

Hey there (@"mlprim"), thanks for the nudge! I don’t have anything to add to my last comment at the moment, however I appreciate the time you devoted to write us on this functionality & I’ve added your voice to the feedback we’re collecting on the Community. Let me know if you have further questions or thoughts! 

Hey there (@"madonnaswanson"), are you facing this issue with a specific file/filetype? Are you getting any error messages when you’re trying to open your file locally by any chance? Any detail you could include on this discussion would be very helpful & rest assured that I’m here to help as much as possible. Thanks!