Hannah Dropbox Community Moderator

Happy Monday, @"MrsBearshark"! Did you get a chance to try the advanced reinstall steps I linked in my previous reply?

Hey @"jtmcadams", thanks for keeping us in the loop about your issue. I'm glad to see that you managed to resolve this and we appreciate your updates. If you need anything else, let us know!

Of course, Tom, I understand where you're coming from, and I'm very glad that worked for you. If there's anything else we can help you with, please let us know. Have a wonderful weekend!

Thanks for the update, Monica! Are you an admin on the team? And is the person you've shared the link with a member of the team, or an external user? If they're not on the team, make sure to check that external sharing is enabled in your admin console.

Hey @"BennyCe", thanks for the update. If you take a look at this page, are you able to see all the backed up files correctly? What's the status of the backup there?

Hey @"nsns", sorry for any inconvenience this might cause, but only the member of the team that's handling your case will be able to give you updates on the progress. As for your case, @"annabr", how did you upgrade your account? Directly from the Dropbox website of the Dropbox mobile app on your phone?

Hmm, do you remember getting a notification about an update of the Dropbox backup experience? Because it does sound like you might have updated to the new version of the feature. You can read more about this update here. I hope this clarifies the situation, but if you have more questions, please let me know.

Hey @"monica97", sorry to hear that. Is this a link to a normal/shared folder or perhaps a team folder? Have you tried deleting the link from this page and creating a new one, to see if that works?

Hmm, that's strange, it works fine on my iPhone. If you haven't already, can you also uninstall and reinstall the app?

Hmm, thanks, @"MrsBearshark". In that case, please try a more advanced reinstall of the app and let me know how it goes.

Hey @"TomL1", thanks for the update here. I'm afraid there's no way for us to check why the app might have done that, but I'll definitely pass your feedback along to our team. You don't have to go through each file and switch it to available offline; you can follow the same steps for the Dropbox folder itself an all files…

Thanks for joining the Dropbox Community, @"anmar20". If you hover over the Dropbox icon in your system tray, what's the sync status and version of the app? Also, do you see all the correct files in your backups page online? If you do, your backup experience might have been updated to the new version; you can see more info…

Hi there, @"nancy16"! Welcome to the Dropbox Community! Is it possible that the link you sent these users, was a "can view" link, instead of a "can edit" one? If they received a "can view", saving the folder to their account, would only save a copy, not the actual folder. Can you ask them to go to their "Shared" tab and…

Hey @"MrsBearshark", hi from me as well. Megan suggested uninstalling and reinstalling the app, as this should help bring back the Dropbox icon the system tray that you're currently missing. If the Dropbox icon is missing, that's an indication that the app isn't working correctly. So, can you check if the Dropbox icon…

Hey @"BennyCe", welcome to the Dropbox Community! One thing I can think of in this case is that perhaps the folders in question are unsynced through selective sync. Can you check the steps here, to see if the folders are selected, or unselected? Do they even appear in the selective sync settings? Let me know and we'll go…

Hey @"SConnon", thanks for your feedback and for the update here. You mentioned holding the 3 dots to the right of a file name in order to see the scrubber, however, you don't need to do that to see it. If you simply scroll down your screen, do you not see the scrubber at all?

Thanks for letting us know, @"SConnon". Can you open the Dropbox app, tap on "account", then on the gear icon and then on "clear cache", to see if that helps?

I'm glad you were able to locate your backup files on the backups page, Lorraine! Indeed, if you go through the Dropbox application preferences, in the Backups tab and see that the folders in question are selected to be backed up, any changes you make to the original folders, should reflect in your backups page on…

Happy to help, @"NPNN"! If you need anything else, just give us a shout. Have a great day!

I understand where you're coming from, @"nsns", for sure. However, since you're already in contact with our team, they're the ones who can assist you with this, so I'd suggest sticking with them, so they can resolve this for you. If there's something else we can do, though, let us know!

Hey @"Lorraine66", allow me to jump in here, to provide some clarifications. After carefully reading through this thread, I understand the following: Dropbox Backup is a feature that allows you to backup your PC folders to Dropbox and you had already enabled this feature on your computer; that's how you were able to access…

Hey @"Luzzitelli", sorry to jump in. It looks like this particular laptop might have updated to the new Dropbox backup experience, but let's see if we can confirm that. If you hover over the Dropbox icon in your system tray, is the application "up to date" or is it showing a different message?

Hi there, @"laragsv", thanks for letting us know about this. I moved your post to a thread that seems to be about the same issue you're having; can you also check it and confirm that for me? If it is, can we send you an email, so we can take a closer look?

Hey @"louiseinfrance", sorry to hear about this. Can you send us the ticket number for your communication with our support team, so we can investigate? As for you, @"nsns", I'm sorry to hear about your experience. From what I can see, you currently have a ticket that's been sent to our specialists. I have raised the…

Hey @"NPNN", thanks for reaching out to our Community. These seem like some kind of system related files, but let's look into it. Do you see any unknown devices or web sessions connected to your account in your security page here? Also, if you locate one of those files and check the version history, do you see it's added…

Thanks for the clarifications and the screenshot, Terry! To see if that helps with your issue, I would suggest clearing out the app's cache, as a next step. To do so, open the Dropbox app, tap on "account", then on the gear icon and then on "clear cache". About the automatic upload, indeed, we do offer a feature called…

Hey @"svsthd", sorry to hear that you're having an issue. I'm afraid that if the link works in Dropbox and browsers/incognito windows not connected to a Dropbox account, this is probably an issue more on Notion's end. Have you tried reaching out to their support team?

Hey @"LendriMujina", thanks for your feedback on this. Regarding the notification window you mentioned, are you still having an issue with it? Have you restarted the computer, to see if that helps?

Thanks for checking that, @"YS11". This is actually an issue that our team is aware of and currently working towards a solution. I moved your thread to the one about this issue, so that you'll get notified, when there's an update.

Thanks for the additional info here, @"-caffeinated-", and apologies for the delay. Can we actually reach out to you via email, so we can take a closer look into this?