Hannah Dropbox Community Moderator

Hey @"autologout", the ports in the article you linked, are the ports that Dropbox requires access to, in order to function correctly. Can you give access to those ports, to see if that helps with your issue?

Hey @"rls3800", thanks for your post today! When you say that you checked the box about the online-only files, do you mean that you enabled the option for new files to sync as online-only? If so, this wouldn't make your already existing files or the ones you add to that computer online-only, just the new ones added from…

Hi there, @"rofi", thanks for reaching out to the Dropbox Community. Can you please send us a screenshot of this message, so we can take a closer look? If you click on the Dropbox icon in your menu bar, do you see any related notifications? Let me know.

Hey @"mld1207", thanks for letting us know about this. I moved your post to a thread about the same issue; can you try the solution here and let me know if it helps? Thanks!

Happy to hear that, Frank! If you need anything else, let us know!

Hey @"HR Team", thanks for joining our Community. Are you using a Dropbox Sign account or the signatures page on dropbox.com? Also, have you tried to create your signature requests from a different browser or a private browsing window, to see if that helps? Keep me posted.

Hey from me as well, @"Lesley05"! We'll look forward to your update!

Hey @"FrankG37", if your account is full, but you don't know which files are taking up your space, I would suggest using these steps, to see the size of any files in your account and calculate the size of any folder you might have.

Hey @"Donald Newman", thanks for reaching out to us. If you've updated your backup to the new experience, it's true that your backed up folders won't be accessible from the mobile app. If you want to access files from the mobile app, you can add them to your Dropbox folder instead. Otherwise, you can always access your…

Happy to help, @"dwtcd"! Let me know if you need anything else!

Hi there, @"DarinJ2", thanks for reaching out to us. If you chose to update your Dropbox app to the new Backup experience, your backup files shouldn't be removed from the computer completely; they should have just returned to their original locations. Have you checked there, to see if you can find them?

Hey @"kevin97", welcome to our Community and happy Monday! If you click on your Dropbox icon there, on your system tray, then on your initials and then on "view sync issues", what do you see? Let me know and we'll go from there.

Hey @"Judyk2", thanks for joining our Community! Would you mind guiding me through the steps you follow to upload the files to your Dropbox? Are you using the Dropbox website of the local Dropbox folder on your computer? Any details you can think of, would really be helpful. Thanks.

Hey @"dwtcd", thanks for posting to the Dropbox Community today! This is actually how new files sync to your computer by default, but you can change this setting in your Dropbox preferences. If you go to the preferences and then to the "sync" tab, you should see an option to change how new files sync to your computer by…

Hi there, @"Jeff H.8", and thanks for your post. If you closed the Dropbox app and this issue appeared to persist, this indicates that it's not really a Dropbox related issue, but let's see if there's something we can find. If you haven't already, can you please restart the computer, to see if that helps? Also, have you…

Sorry to hear about this, @"epic3ntre". I moved your post to a thread that has some info relevant to your issue. Can you check the troubleshooting provided here, to see if anything helps?

Happy to hear that, @"MrSuddenJoy"! Feel better and enjoy your weekend!

Hey @"Ladybug88", sorry to jump in! That's a pretty strange issue. Have you tried restarting your computer and uploading the file again, to see if that makes any difference? Also, after you upload the file to your Dropbox, and then use these steps to download it to your computer, just as a test, do you see the correct…

Thanks Bill! If the Dropbox folder on this computer is in the default location, can we send you an email, so we can take a closer look?

I hope it's nothing serious and that everything goes well, @"MrSuddenJoy". If you have any other Dropbox issues, please let us know. Have a good day. 🙂

Sorry to hear that, @"d96gsv". Have you tried restarting both Dropbox and your device, to see if that helps? Also, please follow these steps to check if your offline files are taking up space on your device. Lastly, how did you figure out that it was Dropbox that was using your network quota?

Hey @"louhrw", have you tried resetting your password through this page?

Hey @"barredespace", thanks for reaching out to us. And thanks for keeping us updated on your issue! I'm glad to see it was resolved and if you need anything else, let us know. Have a great weekend!

Hi there, @"renuka", thanks for joining the Dropbox Community. This message means that your sharing was suspended, because you exceeded the sharing limits for the account. You can read more about this here. If you have any questions, let me know!

Hey @"Yendi", sorry to jump in here. What is the location of your Dropbox folder at the moment?

Hey @"it9", thanks for reaching out to our Community. Let me see if I can clarify this situation. Basically, these files are hidden additional information that are part of the file but can't normally be seen. These files may be generated by either Dropbox or a computer to retain this information in situations where the…

Sorry to see you're having an issue with your Camera Uploads, @"wallerlaurenp". If you haven't already, turn Camera Uploads off, restart the app and turn it back on. Also, tap on "Account", then on the gear icon and then on "clear cache" to see if that helps as well. Keep me posted.

Perfect, that's basically what you need to do, to stop the external drive from being backed up to your Dropbox and taking up your space. If you disable that, your space will be freed up.

Hey @"MattyJake", sorry to jump in here. Say you restart your computer and then go to the "account" tab in your Dropbox app preferences, do you see that the app is linked to the Enterprise account? Or does the app look completely unlinked from any account?

Hi there, @"Shawnene", thanks for posting to our Community! When you're sending signature requests, are you logged in to the Business account or to your own account? If you're signed in to your own account, and it's a free Basic one, you only have 3 signature requests a month. It doesn't matter if they're the ones signing…