Hannah Dropbox Community Moderator

Ook van mij hallo, @"Ed1969". Nu het bedrag is terugbetaald, kunt u nogmaals proberen te upgraden en ons laten weten hoe het gaat? ----------- Hi from me as well, @"Ed1969". Since the amount was refunded, can you try upgrading once more and let us know how it goes?

Sorry to hear about this, @"Clinton2". If you go to the "account" tab of your Dropbox preferences, are you able to link your second account there? If not, can you confirm that they're paired in your account settings on dropbox.com? Let me know and we'll go from there.

Would you mind sending us a screenshot of what you see in the backups page, @"pasteve99"?

Hey @"nadavs", thanks for reaching out to us and sorry to see you're having this issue. Would you mind turning 2FA off and then back on, to see if that helps? Make sure to try re-adding the security keys while using a different browser or a private browsing window as well. Let me know how it goes and we'll take it from…

Hey @"pasteve99", thanks for reaching out to our Community. If this has to do with your backups, make sure to check Rich's reply above. If not, it might be possible that you'll need to clear the Dropbox app's cache. You can find the steps on how to do this on an Android device here. For iOS devices, open the Dropbox app,…

Hey @"kellanp", thanks for the nudge here. Just to confirm, is the link in question a "can edit" or a "can view" one?

Hey @"logogogue", thanks for reaching out to the Dropbox Community. Just to check, if you quit/close the Dropbox application, does the issue persist? Also, if you haven't already, make sure you restart your computer, to see if that helps at all. Let me know what you find.

I understand this can be a bit overwhelming, but no need to worry, @"lvdw55", we'll get to the bottom of this! You mentioned that you want to access the files that are currently in your desktop Dropbox from your phone and to have them sync with each other, right? For this to happen, you need to have the Dropbox desktop app…

Hey @"rwright", sorry to jump in here. Can you let me know how much hard drive space your computer has (in total)? Also, how much space do the files in your Dropbox account take up? You can see this in the plan tab of your account settings here.

Thanks for bringing this to our attention, @"lasource". Did this issue start recently, or have you had it for a while? Did you notice that it started happening after some kind of update? Which version of the Dropbox app are you using? You can hover over your Dropbox icon to see the version. Let me know.

So, you tried with the desktop and the mobile app? Or did you use a browser to login to Dropbox? I'm not clear on that, sorry for asking again.

There are a couple of reasons why this might be happening, but we can't be 100% sure, since it's a server. Could it be that there are more than 300K files in the Dropbox folder?

Hey @"lvdw55", can you let us know a bit more about why these two devices are not syncing with each other, granted they're both linked to the same Dropbox account? Do the changes you make to your files on the computer, sync with your account on dropbox.com?

Thanks for checking, Roger. Can you let me know what you'd like to do now? Do you want to get rid of the Dropbox app and the Dropbox files from your file explorer?

I understand where you're coming from, Richard. I'll make sure to pass your feedback along to the team and I'm glad you were able to get to the bottom of this after all. If you need anything else, let us know!

Sorry to see you're having an issue copying a link from your Dropbox folder, @"fetsja". Can you let us know if you've tried any of the troubleshooting steps in this thread, or what you've tried so far?

Sorry to hear that you're having trouble creating a "can view" link, @"RichardJTAG". Do these steps help?

Thanks for reaching out to the Dropbox Community, @"AZI_doum". To be honest, Windows Server operating systems are not a supported environment for the Dropbox application. However, let's see if there's something we can find. Was the Dropbox application working as expected before or is this the first time you're trying to…

Sorry to hear that, @"alagila19". Can we send you an email, so we can take a closer look into this for you? Let me know.

Hey anonymous, thanks for the update here. If this is the first time this has happened, the ban should only last 24 hours, so after this time, you should be able to resume sharing from your account.

Hey @"Pdigilio", really sorry to see that you have an issue with your uploads. Can you let me know how you're uploading the files, i.e. are you using the Dropbox desktop app, the website or the mobile app?

Thanks for the update, @"cpma". Can you also confirm if you've tried different browsers or a private browsing/incognito window, to see if the behavior is different over there?

Hey @"cpma", sorry to hear that. Can you let us know a bit more about the issue you're having? For example, are you and the members of the shared folder all using the web as well or iOS/Android devices? If you're using the Dropbox app, are you all on the most recent version of your OS and the Dropbox app? Can you also send…

I see. If there's a way to locate the file through your PC, it would definitely be preferable to upload it to your Dropbox through the Dropbox desktop app, actually. The desktop app can handle files and folders of any size or number and is the preferred method of uploading files. If you do not have Dropbox installed on…

Hey @"Roger K", thanks for the screenshots. Since there is in fact a Dropbox folder on your computer, you did install the Dropbox app on your computer, at least at some point. If you look at your system tray, at the bottom right of your screen, do you see a small Dropbox icon, along with your other app icons next to the…

Hey @"theeconomist1", did you get a moment to reach out to our support team about this after all? It would be best, since I think we'd need to access more account specific info at this point. Let me know if you did and make sure to give us your ticket number as well. Thanks!

Thanks for posting to the Dropbox Community, @"allidav"! The "sync" between your phone and the Dropbox app through Camera Uploads is actually one-way. That's why the photos you delete from your phone, don't get deleted from Camera Uploads. I will however, pass your feedback along to our team about this. If you have any…

Thanks, @"Thibault26". I see you mentioned that when you connect your phone to your PC, the video doesn't show up in your files; do you mean your Dropbox files? Or does it seem like the file is not stored on your phone, when you connect the device to the PC? If it shows up as stored on your phone, are you able to copy it…

Hey @"tmaksemetz_jnlr", sorry to jump in. I just checked the ticket number that you gave us and I see that you have an update on it from a member of our team, who replied to you on Friday. Can you check your emails again, perhaps your spam folder, to see if the email ended up there for some reason?

Hey @"Thibault26", are you able to open and play the video file on your phone as normal?