Hannah Dropbox Community Moderator

Thanks for all the info, @"Xariel". I think in this case, what you'll need to do is the following: * Uninstall the Dropbox app * Make sure the device is no longer linked to your Dropbox account (you can confirm this from your security page, the particular computer will need to be removed from your "devices" list). * Delete…

Do you have the ticket number for that communication, @"SalesforceFW"? I'd like to check it out.

Hey @"Thissal", I checked this on my end and it appears to be an expected change. However, we've noted your feedback, so thanks for letting us know how this is affecting you. Your comments will be passed along to our team. Let me know if you need anything else.

Thanks for the update, @"SalesforceFW". I would suggest reaching out to Dropbox Sign support directly for further assistance on this. You can do so through this page.

Sorry to hear that you're having this issue, @"cdrenth". Have you tried it from a different browser or a private browsing window, to see if it helps? Let me know!

Hey @"Frostbytes", thanks for your feedback here. We appreciate you taking the time to let us know what you think; rest assured that your comments have been noted. Can you give us the ticket number for your communication with our support team, so we can take a look?

Hey everyone, thanks for alerting us to this. Our team is aware of the issue and is currently working on a solution. You can keep an eye on the Dropbox Status page or this thread for any updates. Thanks.

Hey @"Ramsi", for such a large file, we'd definitely suggest syncing it through the desktop app, so basically, you'll need to add the file to your Dropbox. You mentioned that the desktop app doesn't want to start; can you give us some more info about that? What do you see when you hover your mouse over the Dropbox icon in…

Thanks for that, Nathan. It does seem like this could be happening, because Finder isn't refreshing correctly, for some reason, but could there be some kind of third party app that's accessing the files, while you try to rename/move them?

Hi there, @"Thissal", and thanks for reaching out to us. We appreciate your feedback on this, but can you gives us a bit more info on where you see this behavior? Is it on our website, your local Dropbox folder or the mobile app? Any additional info would be helpful. Thanks!

Hey @"line3", let me see if I can help here. I would suggest changing the automatic camera uploads import preferences from within your Dropbox preferences on your computer. To do this, you can do the following: * Click on the Dropbox icon in your menu bar at the top of the screen and then click on your profile picture or…

Hey @"HoneyChan76", you should be able to see a camera button, right above the reply box, after you click on "reply" here on the Community. If you're on your phone, you might need to request the desktop version of the site, to see the camera button.

Thanks, @"Ja96", I just sent you an email, so we'll continue there.

Thanks, @"jeffinbville". It seems that you are using the beta version of the app (xxx.3.xxxx), which might not give you the most seamless experience of the app. Can you turn off the "early releases" option here and then simply reinstall the app from this link and let me know if it helps?

Hey @"Moongqzer", thanks for reaching out to us! I've moved your post to a thread with info relevant to your query; can you take a look and let me know if you have any questions?

Hey @"Jurij Nowickyj", can you clarify if you're referring to backing up your external drive to Dropbox or are you referring to keeping your Dropbox folder on your external drive?

Hmm, the Dropbox icon should be located at the bottom right of your screen, next to the clock, WiFi icon etc. If you can't find it, make sure to click on the arrow that shows the hidden icons as well. Are you still not able to find it?

Thanks for the additional info, @"adlbrk". Can you try uninstalling both Dropbox and LibreOffice, restarting your phone and then reinstalling them, to see if that helps?

Hey @"DropBilly", thanks for the screenshot and the additional info. If they just tap on "View folder", where does it redirect them to?

Thanks, Nathan. One more question for you, are you using the Dropbox app for macOS on File Provider?

Gotcha. Although Dropbox Dash isn't currently available in your location, features will be available on a rolling basis. For more info: https://dash.dropbox.com

Thanks for joining the Dropbox Community, @"Laq". The "email to Dropbox" feature is there for you to upload the attachments you receive to your emails to Dropbox; is this what you're currently trying to achieve? If you manually go to an email that has an attachment and forward that email to your unique Dropbox email…

I know what you mean, but the file that your colleague edits and adds to the folder, which theoretically syncs, but doesn't appear in the folder, what happens to that, if the Dropbox app is closed? Is it still hidden?

I understand where you're coming from, @"Scanmaster". I can see in your ticket that you've been assisted and I'm glad the issue had been resolved. I will, however, pass your feedback along to our team, so thanks for taking the time to post it. If you have any questions, let us know. Have a great weekend!

Thanks for the very detailed update on this, @"PianoBench". Can I ask you to check something? If you close the Dropbox app completely and try to reproduce the issue, does it persist?

Just to make sure, @"anazacco", can you also confirm that the preview pane feature is enabled in Finder? Does this only happen with files in the Dropbox folder?

Thanks for the additional info, @"Nathan S.16". Does the same thing happen with files outside the Dropbox folder? If you create a copy in the Dropbox folder that has this issue, then move it out of the Dropbox folder, what do you see then?

Hey @"Scanmaster", since you're already in contact with the team that specializes in these kinds of issues, there's not much more that we can do on our end. I can see that Nancy has raised the priority of your ticket, though, so our colleague working on your case, will get back to you with further info the soonest possible.

Hey @"SalesforceFW", thanks for reaching out to us. Are you doing this through Dropbox directly? Can you guide us through the steps you're following for this process, so we can assist you further? Thanks!

Thanks for checking, @"Xariel". Another issue is that the icon of the Dropbox folder should be a Dropbox icon, not a blank white page icon. If you add a file or make any change to the bottom Dropbox folder, does this change sync to your account on dropbox.com as well?