Hannah Dropbox Community Moderator

Hey @"Igiveup", sorry to see you're having trouble. Your support options, which can be found here, depend on the plan you're on, but let's see what we can find about this issue here. I assume you're referring to the Dropbox website and not the desktop app, right? Have you tried from a different browser or a private…

Hi there, @"JStar", thanks for reaching out to us. Are you currently logged in to the Dropbox account in question? If so, you should be able to access your files from your "all files" page, in order to delete them. I hope this helps!

Hey @"darcy3", is this the address you see in your account settings here? If not, can you update the email address to the one you gave us above? If the issue is about a different Dropbox account, however, make sure to contact us from a Community profile linked to the account that has the issue.

Hey @"BoxedInn", I hope it's okay for me to jump in here. Do the files in your new Dropbox folder in ~/ or the "Dropbox (old)" folder have any sync icons on them?

Thanks for letting us know about this, @"souslesoleil". Have you tried clearing Safari's cache on the mobile browser, to see if that makes any difference? Let me know what you find. 

Thanks for bringing this to our attention, @"Muddyhiker". Is this a shared folder or a shared link to a folder? Which browser are they using? Is it possible that they need to allow certain cookies on the browser? Keep me posted and we'll go from there.

Hey @"Tharanei", so if I understand correctly, you can see the folders, but it doesn't allow you to tap on them? Have you tried clearing the Dropbox cache, to see if that helps?

Have you reached out to your colleague, to make sure the files are still in their location in the folder? Just in case.

Hey @"Jean-Charles M.1", the second screenshot is what you see when you right click the file in your Dropbox folder and click on "get info", right? What do you see when you follow the same steps, but after downloading the same file from the Dropbox website to your computer?

Hey @"aptdhunter", sorry to hear that. Do you happen to have any security programs, like an antivirus, VPN, firewall, etc. that could be blocking Dropbox from running? If so, try to disable them temporarily, to see if it helps.

Hey @"darcy3", thanks for the screenshot, I just sent you an email, so we'll continue investigating there.

Hey @"Peter Winwood", thanks for reaching out to us. Support options can be found on this page, but they depend on your plan. You can follow the steps here to download your files and then the steps here to delete your account. I hope this helps!

Alright, @"Ama92", it looks like we're going to need to take a closer look into this internally. Can we reach out to you via email?

Thanks for the update, @"Panhouba". Hmm, is this a link that someone sent you or one that you created from your account? If it's yours, do the files appear fine in your account, when you navigate to them (without opening the link)?

Hey @"Panhouba", thanks for bringing this to our attention. Pretty weird issue, but let's see what we can find. Do you see the same behavior no matter which browser you use to open the link on the PC? Try clearing your browser's cache as well, to see if that helps. Let me know what you see. 

Hey @"MariaD2", have you tried this from a different browser or a private browsing/incognito window, to see if you get a different behavior?

Hey @"DSSC", thanks for reaching out to us. If you're being asked to log in to your account to access the file in the link, it's most likely a "can edit" link and not a "view-only" one. You can ask the person that sent it to you, to send you a "view-only" link instead and it shouldn't require you to sign in. I hope this…

I'm afraid having someone access your computer is not possible, @"gokenchung". Did you get a chance to look through the version history we discussed? I saw you had an issue with the steps; step #2 is to hover over the name of a file in your "all files" page, for the "..." (ellipsis) button to appear on the right.

Thanks for the screenshots here too, @"lshaw22", I just @'ed you on the other thread as well. Have you tried reinstalling the app (without uninstalling it first) at all, to see if it helps?

Hey @"lshaw22", thanks for the screenshot. If you hover over the Dropbox icon in your system tray, by the computer's clock, what do you see?

Hey there, @"tonkotsu2", thanks for reaching out to us. When you say that the drive is being recognized as a different storage, do you mean that the backup feature thinks that the reformatted drive is now a new/different drive? Can you send us a screenshot of what you see when you connect the drive? Thanks in advance.

Happy to hear that, Victor! If you need anything else, let us know. Have a great day!

Hey @"mwoo", thanks for reaching out to us. When it comes to sharing folders with edit access, the folder needs to be added to each member's account, so it can be edited, thus it needs to take up space for that. Someone can send you a "view only" link instead, for you to access the files, which won't affect your space. And…

Thanks for the update, @"fooost". Did you reinstall the app after all? And if so, did it help?

Hi there, @"FFI", and thanks for reaching out to us. If you select your images, right/control click on them and choose to make them available offline, does this issue go away? Let me know.

Hey @"old o.", thanks for reaching out to us. That's the case for all our plans, yes. I hope this clarifies things, but let me know if you have any questions.

Thanks for bringing this to our attention, @"Victor C.9". That's strange indeed. Can you clear your browser's cache, to see if that helps? I'd suggest trying from another browser as well, to see if it appears there as well. Keep me posted.

Hey @"GabCarvel", thanks for reaching out to us. It seems like you somehow created a Dropbox Sign subscription. I would suggest reaching out to the Dropbox Sign support team directly by submitting a ticket to them through this page, so they can assist you further.

Thanks for the update, @"Ama92". Can you please try a few more steps, and let me know how it goes? * Try opening the "Task Manager" by right-clicking the taskbar and clicking "Start Task Manager". * Then click on the "Processes" tab to see if there are any other processes associated with Dropbox that may be preventing…

I'm really sorry to hear that, @"MothraNOVA", I can understand how frustrating this must be, but we'll get to the bottom of this for sure. Fixing your hardlinks and permissions should help with syncing, if it's stuck, but let's check something else. Can you check how much bandwidth the Dropbox app is using on your…