Hannah Dropbox Community Moderator

Hey @"starfox1701", thanks for the nudge here. If it's been archived, it's because it was a pretty old thread, so you won't be able to find it any more, and thanks for letting us know! Can you try our offline installer here and let me know if it helps?

Hey @"JeanneG1", sorry to see you're having trouble with the Dropbox desktop app. Are you referring to the Dropbox icon in your system tray here or a different one? What do you see when you simply hover over it with your mouse?

Are you still seeing the same thing, @"none22"? Can you send us a screenshot, to show us what you see?

Hi there, @"bucky_geo", thanks for posting to our Community! I moved your post to a thread that has some info you'll be interested in. Check it out and let me know if you have any questions. Cheers!

Hi there, @"Chatsphotog", thanks for bringing this to our attention. Since that's the case, can we send you an email, so we can take a closer look at this?

Hey @"Pedw", thanks for reaching out. I moved your post to a relevant thread that includes some steps for you to check, in case your issue has to do with bandwidth settings. Can you check them out and let me know if they help? Thanks.

Hey @"PFSE", sorry to see you're having trouble with the team space. Can you give us some more details, though? Which folder is creating duplicates and what kind of duplicates are they? Also, can you please clarify what you mean by "move out of a team folder"?

Hey @"julianskipworth", thanks for reaching out to our Community. Do you have a Windows or a Mac computer? If it's a Mac, are you using File Provider? I've also moved your post to a thread with info relevant to your query, so you can take a look as well. Let me know if you have any questions!

Hey @"Marshal mellow", thanks for your post. If I understand correctly, you're having trouble downloading a file from Dropbox to your mobile device, right? Have you taken a look at the steps in this article, to see if they help? Keep me posted.

Hey @"johnhalldesign", jumping in here as well, I hope that's alright. Just wanted some clarification on something. You mentioned that on the updated computer, the syncing icon gets stuck on "Syncing..", but then you also mentioned that the Dropbox icon is missing. Are you referring to the Dropbox icon in your menu bar?…

Hey @"Telxon", thanks for the ticket number. It looks like this ticket has been closed for a while. Do you perhaps have a more recent one? You can always reach out to our team from this page as well.

Hi again, Marie, and thanks for the update. Is it possible that it's some kind of browser plugin that's affecting this? Because if it works in Chrome, it does look browser related. Can you restore your browser to its default settings and disable any plugins, to see if that helps?

Happy to hear that, @"sebunk"! If you need anything else, just give us a shout. Have a great weekend!

Hey @"ramisamo", can you send me a screenshot of the location you're trying to create the folder in? Also, I'd like a screenshot of the error, so I can investigate further. Thanks!

Hey @"LottevanHees", thanks for the ticket number. Since you're already in contact with that team, I would suggest to continue working on this with them, to avoid any confusion. If you need to add something, or have additional questions, make sure to pass it on to them on that ticket. On my end, I passed your comments…

Thanks, @"MarieRCH", let us know what you find. Have a great weekend!

Hey @"Questions13", thanks for reaching out to us. This is actually an action that's determined by your OS, since the Dropbox folder is just like any other folder on your computer. If you quit the Dropbox app and then try the same steps, do you get the same behavior? Let me know what you find.

This is actually how the application works, @"Carlos Fernandes Digitex", so there's no solution, but I will leave this thread open, in case another user has a similar experience and can offer you some pointers. If you have any other questions, let us know. Have a great weekend!

Thanks for letting us know about this, @"none22", and thanks for your feedback as well. Can you please send us a screenshot of how the options on the Dropbox icon appear to you now? Also, you should be able to see the sync status and version of the app, by hovering your mouse over the Dropbox icon; can you check that and…

Hey @"Carlos Fernandes Digitex", thanks for joining the Dropbox Community. I'm afraid this isn't currently possible with the Dropbox application. Aside from the fact that Windows Servers are not really a supported environment for the Dropbox app, in order for the app to work and sync, the user needs to be logged in to…

Hey @"THL1", I hope you don't mind me jumping in here, but can you recreate the issue and send us a screenshot of the error, so we can have a visual?

Hey @"sebunk", thanks for reaching out to us and for the ticket numbers. I located your ticket, which is already with our specialists, added your notes and raised its priority. You should be getting a response from our team the soonest possible.

Hey @"ransomedbyfire", I'm afraid that for security reasons, we cannot open your Paper doc; can you attach your screenshots in your next reply. Also, keep in mind that .xlsm is a file type that should not be supported for preview on the Dropbox mobile app. Does it preview correctly on dropbox.com? And how large is the file…

Hey @"masam", thanks for posting to the Dropbox Community. Here's a very detailed article documenting all the expected changes that come with Dropbox for macOS on File Provider, so you can have clear view of what to expect. Of course, I'll leave this thread open, in case other users want to give you some info about their…

Hey @"DT83", thanks for posting to our Community. Would you mind giving us the ticket number for your communication with our support team? A screenshot of the notification would also be really helpful. Just make sure to hide any personal info, like email addresses or full names on the screenshot. Thanks in advance!

Can I ask you to do another test, @"Elly1331"? If you sign in to your account on dropbox.com and download the file from there instead, does the downloaded file play okay? Just want to see if this is universal, or related to the mobile app specifically.

Hey @"MoranMarcel", did you follow the steps that the website prompted you to follow? Have you tested it with someone after you followed the steps, to see how it works with sharing folders now?

Thanks for the screenshots, @"Elly1331"! Just to confirm, do the videos play fully while in Dropbox?

Thanks for the update, @"MoranMarcel". So, if you go to the general tab in your account settings, which email address do you see associated with your account? Are you able to update the email address there to your real email address?

Hey @"SalesforceFW", I completely understand where you're coming from. I can see, however, that your ticket is already with our specialists, who are currently working on your case and the priority is already raised. Once they have more info for you, they'll get back to you on that email chain, so make sure to keep an eye…