Hannah Dropbox Community Moderator

Hi there, @"Graham C.10", and thanks for posting today! Just to clarify, are you sure it's a team folder or could it be a simple shared folder? You can tell by the icon on the folder; is it a building icon or a 'two-people' icon (a screenshot would also help us understand better)? Also, is this happening in another team…

Hey @"dnicke", thanks for reaching out and sorry to see you're having trouble deleting your account. Have you tried logging in to your account from a different browser or a private browsing window, to see if that helps? Keep me posted.

Hey @"Dzulkiewski", if the files from the old computer never synced to your account online, they won't get synced on this computer either. Your best bet now is to regain access to the old computer, because that's the one that had the syncing issue and the most recent versions of your files. Were you able to access it?

Hey @"jdmstl23", would it be possible to send us a couple of screenshots so we can compare the two Dropbox folders? Make sure to edit out any sensitive info on the screenshots, before uploading them to your next reply.

Hey @"mlandry", this is a bit confusing indeed, but we'll get to the bottom of it. The first thing you need to check is whether the Dropbox app on both computers is working/syncing. You mentioned that there's no Dropbox icon in your taskbar, which is essential; can you reinstall the Dropbox app on that computer, to see if…

Happy to help, Mary Jo! If you need anything else, don't hesitate to let us know. Have a great day!

Hey everyone, thanks for letting us know. Would you mind letting us know the exact steps you're following, that lead to those notifications? Are you all members of Dropbox Business teams? Is it when you're adding files to folders accessible by the whole team? Also, the OP mentioned a checkbox, do you see the same thing as…

Hey @"slruss63", thanks for taking the time to post your feedback to our Community. Can you take a look at these steps and let me know if they help?

Thanks for your response, @"maryjo1". It does sound strange, although Dropbox wouldn't just delete your files, other reasons might be behind this. Does your events page give you an idea? It's a page that contains all events that happened in your account the last 30 days. If the files were indeed deleted and you restored…

Ik zie. Mogen wij u in dat geval een e-mail sturen, zodat we er nader naar kunnen kijken? ------ I see. In that case, can we send you an email, so we can take a closer look?

Hmm, wat voor betaalmethode heb je gebruikt om de betaling uit te voeren? Was het een creditcard/debetkaart? ------- Hmm, what kind of payment method did you use to make the payment? Was it a credit/debit card?

Thanks for the screenshot, @"none22". Since there's a new stable version of the app out now, can you check if it's updated on your computer? If not, please update it and let me know if you see any difference.

Hey @"xmich97", is het mogelijk dat het account dat je hebt geüpgraded via de Dropbox-website, anders is dan het account dat je hebt gekoppeld aan de Dropbox-app op je telefoon? ------- Hey @"xmich97", is it possible that the account you upgraded, using the Dropbox website, is different to the one you have linked to the…

Thanks, @"Wahyudii". Can you also add no-reply@dropbox.com to your email contacts and try again, to see if that helps?

Hi again, @"Adropped". Are you currently on a Basic free account? Since there's a limit of 3 connected devices for free accounts, I think Nancy wanted to check whether you already have 3 or more devices connected, which wouldn't allow you to connect this one. If that's not the case, can you try an advanced reinstall and…

Hey @"Wahyudii", thanks for reaching out to us today. Just to clarify, do you mean that you tried to login to your account with your email and password, but did not receive the 6-digit security code? Have you checked your email's spam folder, in case it ended up there? Also, if you have any other connected devices, you…

Hey @"rp12", does this help?

Hey @"Snorre", thanks for joining our Community. A 404 error on shared links will show up if the content of the link, or the link itself is deleted by the owner. Is it possible that one of those is true? Can you ask the person who sent you the link? Keep me posted.

Hey @"Victoria334", I just sent you an email, so we'll continue there.

Hey @"UsoT", sorry to hear that. I just sent you an email, so we can take a closer look. See you there!

Hey @"Yelned", welcome to our Community. Indeed, with the new Dropbox Business structure, changes to the top-level folders will need to be made using the Dropbox website. This includes creating, deleting, editing and renaming your top-level folders. We do appreciate your feedback on this and I will make sure to pass your…

Thanks, @"mondodesign", I just sent you an email, and we'll continue there.

I hope it's okay for me to jump in, @"randy123"! Can you check this page, to make sure that the "Dropbox system extension" setting is set to "on"?

Hey @"Silentcartoonist24", if you go through the sharing settings for the link, can you confirm it's a "can view" one and not a "can edit" one? You'll find these settings if you click on the "share" button next to the file in your "all files" page.

Hey @"njet01", thanks for reaching out to us. Is the folder not allowing you to rename it back the same way you initially renamed it? If you're getting any errors, please send us a screenshot. Thanks in advance.

Hey @"fha", thanks for reaching out to the Dropbox Community. In order to upgrade your account directly through the Dropbox website, first the cancellation you made through the app will need to get in effect. If you go to the plan tab in your account settings here, do you see that your account is downgraded to the free…

No, please don't feel like that! We'll get to the bottom of this together, step by step! 🙂 You want to download a photo to the device, right? First of all, are you on an Android phone or an iPhone? And are you able to locate the photo in question when you open the Dropbox app?

Hey @"jayyyyy" and happy Monday. How are things regarding this issue today? Are the files still gone from your computer, but available on dropbox.com? If that's the case, what's the sync status on your Dropbox application, when you hover your mouse over the Dropbox icon in your system tray/menu bar?

Hey @"jharlanherb", thanks for reaching out to us. Would you mind clarifying how you were able to turn on the backup feature on your Linux computer? Also, what do you see in your backups page here? Let me know and we'll go from there.

Hey @"ensaine", I can see in one of the photos that you posted, that you have the transaction ID associated with the payment. If you've tried searching for it and it doesn't give you an email address, can I send you an email, so we can investigate further? Perhaps it's an account you forgot you had, or mistakenly created…