Hannah Dropbox Community Moderator

Hey @"phafa" and @"shastings", can you try a more advanced reinstall of the Dropbox app and let us know if it helps?

Hey @"MothraNOVA", thanks for the update here. Can you try these steps to fix your hardlinks, to see if they help?

Hey @"irrlady", I hope you don't mind me jumping in here as well. Can you let us know exactly what you see when you hover your mouse over the Dropbox icon Nancy mentioned? You should see the version of the app and the sync status.

Sometimes issues may come up with syncing, like connection issues etc., so that might be the case here. You can find the steps to look through a file's version history and restore an older version here: https://help.dropbox.com/delete-restore/recover-older-versions

Thanks for your reply, @"J10000". I completely understand where you're coming from, however, this isn't really controlled by Dropbox, but by the OS. You can search for files as you normally would through the search bar on dropbox.com, but there's no special way to search for these files, I'm afraid. I'll definitely pass…

Hey @"Ama92", are you unable to uninstall the Dropbox app, by following these steps?

When you say that it fails, are you getting some kind of error message? If so, can you send us a screenshot, so we can check it out?

Thanks for bringing this to our attention, @"Pieter de Waal". We haven't received any reports about this. Have you restarted the computers at all? I'd also suggest closing and restarting the Dropbox app itself. Let me know what happens and we'll go from there.

Hi there, @"gokenchung", and thanks for reaching out to us. Before restoring your Dropbox through the Time Machine rollback, can you confirm that the updates you had made to your files were actually synced to your Dropbox account? If they were in fact synced, you should be able to find the newest versions of your files in…

Hey @"johnhaig", sorry to hear that, that sounds a bit strange. Did you receive some kind of email about this? Or is is possible that you tried to sign in with a different address than the one you usually use?

Hey @"J10000", welcome to the Dropbox Community. This is indeed a situation that happens very often between Windows and Mac computers. I'm afraid there's no specific or automatic way to search for or rename those files; it has to be done manually. Once the files are renamed, though, they should automatically sync across…

Hey @"designer1vantageconcepts", are you seeing this when logging in on a web browser? If so, try logging in to the Business account from a different browser or a private browsing/incognito window and let us know if you still see the same thing.

Thanks for the update again @"Mirasol". Did the fix of the hardlinks and permissions help with the syncing status, so we can make sure that syncing works correctly? Or is it still indexing?

Hey @"saggyhaggis", happy to hear that the reinstall worked for you! As for your case, @"ken_804", the Dropbox icon is necessary for the app to work correctly, so can you restart your computer, to see if that brings back the Dropbox icon as well?

Thanks for the update, @"tom mulvanny". Can you try clearing Safari's cache, to see if it helps?

Thanks for the screenshot, @"leolaurettimusic". I've looked into this and it seems file requests can be created only on dropbox.com, following these steps. Sorry for any inconvenience caused by this and I'll make sure to pass your feedback along to our team.

Thanks for the update, @"MountainGram"! Perhaps some update of the app fixed the issue you were having, however, make sure to keep an eye on it and if the issue comes back, let us know. Have a great week ahead!

Hey @"Y Fong", can you try a more advanced reinstall of the application, to see if that helps?

Hey again @"Mirasol", regarding the files with the cloud icon and exclamation point, it means that these are files or folders that can't update or sync to your Dropbox. As for the hardlinks and permissions, the steps should all appear for you whatever the case; can you send me a screenshot of what you see instead?

I see, thanks for the update, @"cyrusvill". You're going to have to follow some instructions, they might look a bit much, but should do the trick: 1. Click the Dropbox app icon on your menu bar and on the window that opens click your initials and go to Preferences. 2. From the account tab, please sign out. ( do not sign…

Sorry to hear that, @"Todd54". I moved your post to a thread with some info on how to contact our support team, so make sure to check that out as well.

Hey @"tigerdg", I'm happy to see that we were able to isolate the issue. The thing is that you should be able to get most out of dropbox.com using most modern browsers, however, dropbox.com works best on the two most recent versions of: Chrome, Firefox, Microsoft Edge and Safari. Would it be possible to use one of these…

Hey @"ClaudioCreativo", with Dropbox backup you can indeed only backup folders in the hard drive Dropbox is installed on. I will, however, pass your feedback to our team about this and if you have any other questions, let us know.

How about links with previews from other sites apart from Dropbox, @"aammash"?

Hey @"john-hartmann", thanks for the update. Is your syncing currently "up to date"? If so, I'd suggest trying a more advanced reinstall of the app, to see if that helps.

Thanks for keeping us updated on this, Bruce. Hopefully, that'll do the trick, but if the issue comes back, don't hesitate to let us know. Have a great week ahead!

Hey @"elliotwoods", thanks for reaching out to us. This is an ongoing issue that our team is looking into. I merged your post to this thread about it, so you can get an update, when we have one.

Hey @"cyrusvill", thanks for reaching out to the Dropbox Community and happy Monday! Thanks for the very descriptive post as well, and let's see how we can go about this. What you'll need to do now, is after reinstalling the Dropbox app, instead of choosing "Dropbox (Old)" as the location for the Dropbox folder, you'll…

Hey @"brad94", are you only missing the "make online-only"/"make available offline" right-click options, or all Dropbox right-click options?

Hey @"ffiruben", did you get a chance to check out Walter's reply above?