Hannah Dropbox Community Moderator

Hi there, @"MysticLenz", and thanks for reaching out to the Dropbox Community. Can you please clarify how this link was generated? And are you trying to save files from this link to your Dropbox account? If the link doesn't have an option to export files directly to other apps, I believe you'd need to save the files to…

Hey @"Wissamgh", thanks for the nudge here. I just tested this on my end and the file saved as a .pdf to my Dropbox account. Are your iOS, your Dropbox and your Safari all updated to the most recent version?

Hey @"Wiskers", do you also have a Dropbox team account? And can you clarify if you're referring to creating a folder in the team member folder or in the team space?

Thanks for trying, Peter. I just emailed you, so we'll continue investigating internally. Cheers!

Hey @"C-22", if this is regarding two different Dropbox accounts, your wife will need to contact us from her account as well. Regarding your own account, are we okay to send you an email? As for you @"eitanas1", I just replied back to you, so make sure to check your email.

Thanks for that, @"KafS". Can you sign in to your account from a different web browser or a private browsing window and let us know if you see the same thing?

Hey @"AnneKC9YL", if you have view-only access to the folders, there's not much you can do on your end. But someone with edit permissions, can follow the steps here, to change how files/folders are sorted.

Hey @"C-22", thanks for your comment as well. Are both of those devices linked to the same Dropbox account? Your account?

Thanks for keeping us updated, @"p_kasandraa", in any case, and I'm glad to see that it was resolved. If you need anything else, don't hesitate to let us know. Have a great day!

Yes, please, that would be really helpful. Thanks, @"KafS"!

Hey @"DmytroGo", sorry to see that you're having an issue with syncing on your Dropbox application. What is your computer's exact OS version at the moment? Also, can you send us the ticket number for your communication with support, so we can locate it in our system as well?

Hey @"p_kasandraa", thanks for posting to the Dropbox Community. Are the files being shared with you, shared through Dropbox links? Because it's expected for links to open on a browser. If you save the files to your Dropbox, though, you should be able to open them with the local Excel program on your computer. Can you…

Hey @"Tanja3", sorry to hear about this. Can we reach out to you via email, to investigate this further?

Hi there, @"benhy", thanks for reaching out to us. Although it's not possible to sync only certain folders in your Dropbox to a different drive, you can move the entire Dropbox folder to a different drive, if you want. You can see how to go about that in this article from our Help Center. Having said that, we appreciate…

Hey @"KafS", I just wanted to clarify that a Dropbox account can only be associated with one email address. However, if there are no events in your events page and no files in your deleted files page, I'd suggest searching your other email accounts, to see if you can find any emails from Dropbox. This way, you'll find out…

Hi there, @"bryn1", and welcome to our Community. Are all the files in your current Dropbox folder fully synced/set to 'available offline'? I'd suggest right-clicking on the Dropbox folder itself and choosing 'make available offline', to make sure everything is synced and then try to move the folder again, to see if that…

Hey @"eitanas1", thanks for your nudge here. I just sent you an email as well, so we'll continue there.

Hey @"Fay3", if you're logged in to a Basic account, you won't see an option to cancel your subscription, as Basic account are free. Since that's the case, I would suggest using the payment lookup tool, like Rich suggested above as well, to see which email address is associated with the paid account, so you can login to it…

Hi from me as well, @"EJL1"! I saw in your screenshots that there's a banner at the bottom of the page, providing some info about the "join folder" option. Can you click "OK" there, to see if the other options are clickable afterwards?

Hey there, @"yesthatsandra", thanks for posting to our Community. When you say that Dropbox is copying files to your desktop, can you please clarify what you mean a bit? Do you mean that files already inside your Dropbox folder, get copied over to your computer's Desktop folder as well? Or simply that your Dropbox files,…

Hey @"Rob M1". Apart from the sync status of the entire app, which can be found by hovering over the Dropbox icon in your system tray, that column is the only way to see the sync status of each file in your Dropbox. I'll happily pass your feedback along to our team, though, so thanks for your comments.

Hi there, @"Luke Chen", I just emailed you, so make sure to get back to me when you have a chance!

Thanks for the step-by-step update on this, Peter! In this case, I'd like to go back to my first reply and ask you to check whether you have any: - Backup services - Antivirus - Recently used file lists - Third party applications that monitor files in general If you do, I'd suggest you perform a test and temporarily quit…

Hi there, @"Tomytis", thanks for reaching out to us and sorry to hear that. Can we send you an email, so we can take a closer look into this internally? Let me know.

Hey @"Jim W.46", thanks for your reply and your feedback on this. When you send someone a file through a shared link, things should be pretty straightforward. When they tap on the link, the link should immediately open a page with the file in question. They might be prompted to install the mobile app, but they should see…

Thanks for the update, @"Spittee"! I'm glad everything works fine now. If you have any other questions, don't hesitate to let us know. Have a great week ahead!

Hey @"FastEllen", thanks for reaching out to us. What do you see in the plan tab of your account settings, when you login to your account on dropbox.com? Does it show that you're on the Plus plan or the Basic one?

Hey @"peterj62", would you mind sending us a screenshot of what you see right after you click the "manage hard drive space" option as well?

Hey @"TE16", I hope you don't mind me jumping in here! Just to clarify, do you wish to change the email address of the account that is linked to your computer, or sign in to an entirely different Dropbox account on the app?

No worries, @"jzurim", I've just sent you an email, so we will investigate this issue further offline. Just make sure to get back to me, when you get a chance. Thanks!