Hannah Dropbox Community Moderator

Hey @"MariaD2" and @"RubinRolong", we appreciate you letting us know about your experience, however since I'm testing this on my end and I am in fact able to move multiple files to other locations in my Dropbox at once, I'd like to look further into this. @"RubinRolong", can you please give us the ticket number for your…

Hi there, @"kallachaodaa", and thanks for reaching out to the Dropbox Community. Welcome to Dropbox, since you're new and we hope you like it! Dropbox is a service that lets you sync your files across multiple devices and share files with other people. Is there something specific you'd like assistance with?

Thanks for the update, @"FFI". Would you mind sending me a screenshot of how the images appear in your Dropbox folder?

Hey @"Spittee", thanks for joining us on the Dropbox Community! Is it possible that the owner of the folder has made a typo in the email address they shared the folder with? It could be a letter or even a dot or a space. Can you check with them, to make sure they shared the folder with the correct address? Thanks.

Hey @"Justinmonaro", thanks for posting to our Community today! Are you using an Android or an iOS device? Let me know.

No worries, @"roninyun", I'm happy to hear that we found the culprit! If you need anything else, let us know. Have a great week ahead!

Hey @"LAURENTC", thanks for posting your question to our Community. There are two ways you can go about this, depending on how much content you have. If it's not too much, you can download your files from our website directly. If you have lots of files, I would recommend the Dropbox desktop app. The app downloads all your…

Hey @"Debjpats", thanks for bringing this to our attention. When two devices are connected to the same Dropbox account, syncing should be automatic, so let's see what we can find. The first thing you'll need to check, is the sync status and version of the desktop app. To find that, hover your mouse over the small Dropbox…

Hey @"gbarsh", thanks for reaching out to the Dropbox Community. It does sound like a pretty strange issue. You mentioned that you reached out to our support team; can you please give us the ticket number, so we can take a look at the communication? Of course, the thread will remain open for other users to comment on, in…

Hey @"tarekelraey", can we send you an email, to take a closer look into this issue?

Is it possible that you're trying to use an address that's already used by another Dropbox account? You can test this by attempting to sign in with that address and requesting a password reset. If a password rest email comes to this address, it means it's already associated with a Dropbox account. Let me know what you find.

Can you try from a private browsing window on Firefox and let us know what you see, @"Igiveup"?

Hey @"janeburbank", thanks for the nudge here. The Dropbox Plus plan doesn't have a device limit. About the iPad app, is it possible that you're signing in with the wrong email address? Check your "Account" tab in the Dropbox application preferences on your PC, to make sure you're using the right one.

You should be able to select files and move them in bulk through the website (no matter what plan you're on), so there's definitely some kind of issue here. Can you please describe the steps you're taking, to make sure we're not missing something?

What is the error message that you're getting, @"roninyun"? Make sure you don't include any personal info, like your email address, in your reply.

Yes, indeed, Warren. The Dropbox icon is the indicator that the app is working/running and also the place where you can find all your app preferences, etc.

Hey @"Andrea54", sorry to hear about this. Can we send you an email, so we can take a closer look at why this is happening?

Thanks, @"BoxedInn". Let's just confirm which one is your syncing Dropbox folder. To do so, click on the Dropbox icon in your menu bar, then on your initials/profile pic, then on 'preferences' and then on 'sync'. What's the location of the Dropbox folder there?

Hey @"roninyun", thanks for bringing this to our attention. Can you try this from a different browser or a private browsing window, to see if that helps? Keep me posted.

Sure thing, Warren! Let us know if the issue persists. Have a great weekend!

Happy to hear that, @"carina83"! If you need anything else, let us know. Have a wonderful weekend!

Hey @"Warren J.", have you tried reinstalling the app (without uninstalling it), to see if the icon gets back in your menu bar? If it comes back, but keeps disappearing, I would also suggest uninstalling the app, restarting your computer and then reinstalling it.

That's strange, indeed. Can you also clear your browser's cache and let us know if that helps at all? 

Hey @"druffolo", thanks for reaching out to us. Syncing should be automatic and there's no option to force it, I'm afraid. Are the updates you made to your files available on dropbox.com? Or just on your computer? Is syncing finished now, or is the app still trying to sync? You can see the sync status, by hovering your…

Hi there, @"peterj62", and thanks for reaching out to the Dropbox Community. Have you tried right-clicking on the Dropbox folder itself and choosing to make it online-only? That should make all your files online-only at once and as long as there's no other app that looks at your files, like an antivirus, another backup…

Hey @"Wrich73", are you on the updated version of backup or the older one? If you're on the older one, you can't rename your backup folders, I'm afraid.

Hey @"Igiveup", sorry to see you're having trouble. Your support options, which can be found here, depend on the plan you're on, but let's see what we can find about this issue here. I assume you're referring to the Dropbox website and not the desktop app, right? Have you tried from a different browser or a private…

Hi there, @"JStar", thanks for reaching out to us. Are you currently logged in to the Dropbox account in question? If so, you should be able to access your files from your "all files" page, in order to delete them. I hope this helps!

Hey @"darcy3", is this the address you see in your account settings here? If not, can you update the email address to the one you gave us above? If the issue is about a different Dropbox account, however, make sure to contact us from a Community profile linked to the account that has the issue.

Hey @"BoxedInn", I hope it's okay for me to jump in here. Do the files in your new Dropbox folder in ~/ or the "Dropbox (old)" folder have any sync icons on them?