Hannah Dropbox Community Moderator

Sorry to see that you're having this issue, @"sewkat". Do you have any security programs, like an antivirus, firewall, VPN, etc., that could be blocking Dropbox? If so, try to temporarily disable them, to see if that helps. Let me know what you find.

I understand where you're coming from, @"DCC1". Can you try to restore one of those files and then go through its version history, like Megan suggested, to see which device they were deleted from? Perhaps there is some kind of third party app accessing the files, like an antivirus for example.

Thanks for the update, @"dgp09610", I see what you mean there. The behavior you're talking about, is not really a problem, but it's due to the way those files are stored on your computer. Container or package files like the Logic Pro files are actually wrappers that contain other file types inside of them including those…

No worries, @"JefACU1"! Let us know when you have an update.

Hey @"mikhufano", can you try the following steps and let me know if they help? 1) Clear the cache on your Dropbox app. To do so: * Tap the hamburger icon (three horizontal lines) in the upper-left corner of the screen * Tap the gear icon labeled "Settings" at the bottom of the menu list * Scroll to “Privacy” & select…

Hey @"andrewtsymbal", I'm afraid we can't open the .gif that you sent us, it looks broken on our end; can you attach a screenshot to your next reply instead? Also, if you create a new Paper doc and copy the entire content of the one that has the issue, do the images load on the new one?

There are no specific steps for an advanced reinstall on a Windows 11 computer, @"JefACU1", are you having an issue with the steps in the article?

Hey @"ClaireVerbeek", perhaps moving the file to a folder named "in use", each time someone is working on it, could be a workaround for this. I hope it helps!

I see, thanks for checking, @"aboissonneault". If you open the file via browser while logged in to your account, does the transcription work?

Thanks for the update here, @"dushoff". Can you try our advanced reinstall steps, to see if they help?

Thanks for the update here, @"JefACU1". This does sound quite strange. Can you try a more advanced reinstall of the app, to see if that helps?

Hi there, @"Jeff K.28", thanks for posting to our Community! There are two different ways to upload files from your computer to your Dropbox account: * Through the Dropbox website * Through the Dropbox desktop app Here's an article with steps on how to do both. Once the file is uploaded, one way to share it, is to create a…

Hey @"freecaptive6914", thanks for your comment here and sorry to hear about your hard drive. Resetting your Camera Uploads won't allow you to choose which photos and videos to re-upload, I'm afraid. It will cause all your photos and videos to re-upload, including any that have already been uploaded. Is this something…

Hey @"aboissonneault", can you check if opening the video itself via browser, works? Or does the issue persist?

Hey @"ewb123", I hope it's okay for me to jump in here as well! You don't have to make your folders online-only, before removing them with selective sync. You only need to make sure that they've finished syncing to your account when you add them to your Dropbox folder. Once the files are fully synced, you can simply remove…

Hey @"brinly", can you please make sure that all of the fields are properly filled out on the application and confirm that you're not missing any of them?

Hey @"dgp09610", thanks for bringing this to our attention. Are you currently using the Dropbox for macOS on File Provider version of the Dropbox app or the older one and what's your OS version? Also, what's the app's current sync status and version? You can see that by hovering over the Dropbox icon in your menu bar. Let…

Hey @"rperry337"! If you downgrade your account, you won't lose the extra space you've acquired through referrals, but your current space per referral is 1G, whereas with Dropbox Basic you get 500MB per referral. See more info about this here. I hope this helps.

Hey @"Husky_H", thanks for taking the time to post to our Community. The "send & track" feature is kind of different to sharing files through Dropbox shared links. With shared links, you can have the permissions you mentioned (disabling downloads for the links, setting expiration dates and adding passwords). You can also…

Hey @"kNuTz", thanks for letting us know about this. Are you sharing this folder with edit permissions with these users? Is it possible that the email address in question is not associated with a Dropbox account? Keep me posted.

Thanks for posting your question to our Community, @"Measle". Indeed, this promotion with Adobe does exist, however, it cannot be redeemed if you're already on a Dropbox Plus subscription, just like the error message mentioned. It works for existing users, just not the ones that have already purchased their plan. Let me…

Hi there, @"Howard Jennings", thanks for reaching out to us. Is it possible that you have any shared folders or backups that are taking up your space? What do you see in your plan tab regarding your usage?

Do you see the same behavior, if you change your email address to a different, standalone one, like Walter suggested, @"PtboPete"?

Thanks for the update here, @"jeff7117". Hmm, is that the only file that's stopping your syncing from being "up to date" at the moment, or are you syncing other files too? If you see that file in your Dropbox folder, perhaps moving it out of the folder and then back in, will resolve this.

Hey @"SPoirier", I'm afraid that Rich is right. Only an already existing admin on a Dropbox team can change the admin permissions for another team member and make them admin. If you can gain access to the current admin's Dropbox account and make the change, then you should be able to do it on your end, we can't do it from…

Hey @"aboissonneault", I see that some of the files you mentioned are over the size limit. Can you check the article that Nancy hyperlinked above, to see if the rest of them fulfill the requirements for the feature to work correctly?

Thanks for the screenshots, @"msacks". Do you see the same on different browsers or in private browsing as well?

Thanks for your comments and feedback, @"RM009", I'll make sure to pass it along to the team. Unlinking a computer from your account won't delete any files from your local Dropbox folder; the files will need to be manually deleted. There is a remote wipe feature that will allow you to unlink a computer and delete your…

Happy to help, @"GG325"! Give us a shout, if you need anything else.

I'm happy to see that this worked for you, Mike! If you need anything else, please let us know. Have a great day!