Hannah Dropbox Community Moderator

Hey @"marktaylor61", regarding the option to see the file size, can you try from a different browser, to see if you get a different behavior? Also, can you send us a screenshot of what you see when you try to delete the files from your "all files" page? As for deleting your account, of course, deleting the account, will…

I'm afraid the image isn't loading for us, Dave, it looks broken. 😕 If you're on your mobile device, I'd suggest requesting the desktop version of the site, to see the upload button to attach the screenshot.

Thanks for checking, @"mblah". We don't have this kind of access here on the Community, so in order to check this on my end, I'll need to send you an email. Before we do that, though, can you please try the lookup tool once again from a different browser, to see if that has any effect?

Sorry to see that you're having this issue, @"MikeF44224". Can you try the steps here for a more advanced reinstall of the Dropbox app and let me know if that helps? Thanks!

Would you mind attaching the screenshot to your reply, Dave? For security reasons we can't access the link above, I'm afraid.

Hi there, @"mblah", thanks for reaching out to the Dropbox Community. Keep in mind that we don't have a way of charging you, unless you provide your billing info, so perhaps this is an older account you forgot you had, or maybe you were paying for someone else's. You can use our payment lookup tool to see which account the…

Thanks for checking, @"CarlsB". Just as a test, are you able to open the link from a mobile device, while only using cellular data? Also, what type of file(s) does the link correspond to?

Hey @"Dave_Rado", thanks for reaching out to us. Are you using an Android or an iOS device? Can you let us know exactly what you see when you open the file from the Dropbox mobile app? A screenshot of the message would be helpful, if you can send us one. Cheers.

Thanks for reaching out to us, @"jeff7117". Would you mind sending us a screenshot of how the window appears for you now? Have you tried closing the app and re-launching it, to see if that makes a difference? Thanks!

Thanks for keeping us updated, @"MusicDudeNick". If the issue returns, don't hesitate to let us know. Have a great day!

Hmm, that's strange indeed. I wonder if it's a sync issue, or perhaps a visual one. If you click on the Dropbox icon, then on your initials and then on 'view sync issues', do you see anything listed?

Hey @"p aplin vft", if you haven't already, can you restart your computer, to see if that helps?

Hey there, @"GG325", the Dropbox application is the same for all our users. Can you perhaps send us some screenshots of how the app appears for you?

Hey @"CATS001", indeed, this is an issue mostly on Windows computers; do the files sync, once they're renamed to remove those characters?

Hey @"reecer", welcome to our Community and sorry to hear about this. It sounds like you had enabled the backup feature on your Dropbox application, for the Downloads folder to have been backed up to your Dropbox. Can you take a look at this page and let me know if you can find the folder? Let me know how it goes.

Hey @"shrimpgordita", does this only happen with files in your Dropbox folder or any file in your file explorer? If you close the Dropbox app completely, does the issue persist with the app closed?

Sorry to hear that, @"Monggul". Have you tried Jay's suggestion, to see if it helps?

Hi there, @"Touchdown", thanks for reaching out to us. I'm afraid this is a setting that cannot be changed, but are you sure that the date is from 2022? If you chose to upload new photos only, it should start uploading only the photos and videos you take from now on, not your older ones. Would you mind sending us a…

Thanks for the update here, @CarboneT! I'm glad to see that you were able to find and restore your files. If you need anything else, let us know!

Hey @CarboneT, sorry to hear about this. Was the folder in question a shared or a non-shared one? Do you perhaps see the deletion event in your events page here? Let me know how it goes.

Hey again, @MLGGLM! Do you currently have access to that computer or not any more?

Thanks @sander34! It should work, I'm testing it now on my end as well, but keep in mind that the change you can make is a bit small and it takes about a second to show. If that's not what you see, I'd suggest checking out from an incognito window or another browser, to see if you get a different behavior.

Thanks for the update, @liz0827. The thing is that with view-only links, no login is required. And if you were sent a link that allows editing, you'd be prompted to sign in to your Dropbox account, not a Gmail account. You should be able to upload a screenshot to your next reply from the camera icon right above the reply…

Thanks for the screenshots and the info, Johnny! If you simply quit the Dropbox app, does the issue persist while the app is closed?

Hey @sander34, thanks for joining the Dropbox Community. Since you mentioned a browser window, I assume you're referring to the Dropbox website, right? I'm afraid there's no way to make that sidebar collapse, but you can hover over the line that divides it from your folder list to adjust the width a bit. I hope this helps,…

Hi there, @JoedySANS, welcome to our Community! The "Apps" folder is a non-shared folder that's created in one's account, once they connect a third-party app to said account. Is it possible that the team members in question do not have this third-party app linked to their Dropbox? You can read more about third-party app…

Thanks for that, @frenchfoxdesign! Hopefully, the team will have an update for us really soon!

Hey @MLGGLM, thanks for posting your question today! From what I can understand, you were previously using the Dropbox desktop app on a computer you no longer have access to, is that right? What you can do, is disconnect that computer from your account, by deleting it from your devices here. This will stop the computer…

Hey @liz0827, thanks for reaching out to us. Do you know if the link you were sent, is a link that allows editing or is it simply a "view-only" link? Would you mind sending us a screenshot of what you see after clicking on the link? Make sure to hide any personal info on the screenshot, though. Thanks!

Hey @frenchfoxdesign, would you mind sharing your ticket number with us, so we can take locate it through our system as well?