Hannah Dropbox Community Moderator

Thanks for the update, Denise. That's pretty strange, especially since you were able to see the notifications of the successful uploads. Can you please send us a screenshot of your task bar icons?

Happy to hear that, Maarten! If you need anything else, just give us a shout. Have a great day!

Hey @"NMDenise", I hope it's okay for me to jump in as well! Firstly, we need to make sure that the Dropbox icon stays in your task bar permanently, because that's an indication that the Dropbox app works correctly. You mentioned that you see the notifications that the photos are syncing, but you don't see the actual…

Hi there, @"MvanGageldonk", thanks for posting to our Community. Can you please let us know the sync status and version of the Dropbox app on your macOS computer? You can see this, by hovering over the Dropbox icon in your menu bar. Also, can you please check your selective sync settings, in case you've somehow chosen not…

Thanks, @"sewkat" for trying. Can you try a couple more things, to see if they make any difference? * If possible, please try connecting to a different network * Please create a new user profile on your computer, to see if the issue persists there as well Thanks.

Hey @"guthrie", I can see that Megan did send you an email, so can you double-check your email account for an email that would be entitled "Dropbox Community Support - Follow Up"? Make sure you're checking the address associated with your Community profile, which is the one associated with the Dropbox account you're signed…

Hey @"SBNL", if you click on the "full screen" button at the top right corner in the preview, and then on "hide toolbar", you will get the closest thing to a full screen view we have. I will, however, pass your feedback along to our team about this.

Hey @"shrimpgordita", can you please let me know what happens if you close the Dropbox app completely? Does the issue persist when the app is closed?

Thanks for the screenshot, Cassie! When was the last email about your quota sent to you? Also, can you confirm that the email came from one of our official Dropbox domains here?

Hey @"sewkat", these are the steps I found online: * Click the Start button. * Click All Programs > Accessories. * Select Command Prompt. * In the command prompt window, type ipconfig /flushdns. * Press Enter. * You should see a message confirming that the DNS Resolver Cache was successfully flushed

Hey @"hase-shiba", thanks for posting your question today. Just to confirm, was the file request created by the Business Plus trial plan, or from a different account? And are you trying to upload the file in question, while logged in to a Business Plus trial? Let me know and we'll go from there.

Hey @"dgallant", thanks for your post. The only way to download your backups, that's actually supported, would be from the backups page online. I would suggest doing so in batches, so that you don't get the download error you mentioned in your original post. Any other way wouldn't be supported by Dropbox, so there's no way…

Thanks for the additional info, @"rogocomposer". I've passed your feedback about this to our team, we really appreciate these details. Let me know if you need anything else.

Thanks for the additional info and screenshots, @"guthrie". What do you see when you try to perform the same actions on dropbox.com? As for the desktop, if you click on the "view effective access" option, are you able to change these permissions, so there are no X's?

Thanks for that, Martin. Can you also confirm that you've cleared the app's cache and have uninstalled it, restarted the device and then reinstalled it?

Hey @"Raquel7", just to confirm, are you sure that you're using the same email address to login to your account, as you did before?

Do you remember any file names, perhaps? If so, we could send you an email, so we can do a search for them privately.

Thanks for reaching out to the Dropbox Community, @"guthrie". This does sound pretty strange, but let's see what we can find. When you say set of folders, do you mean that you've been given access to a parent folder, that contains multiple other subfolders? Does the owner of the folder have a Dropbox team account or an…

That's strange indeed, @"cassiem". Can you send us a screenshot of the email you received? Just make sure to hide any personal info on the screenshot.

Hey @"jjb512", Nancy will reply to your email the soonest possible. Make sure to keep an eye on the email chain.

Thanks for the additional info, @"glamborous". At the moment, after the creation of a shared folder, we do not have a way to notify the members with a certain access level. However, upon folder creation, you can notify everyone who has access to the folder. Under the folder name, you will see "Everyone with access to...".…

Hey @"cassiem", thanks for the nudge here. Can you please confirm that the email address associated with your Dropbox account and the address that the email you mentioned went to, are the same?

Hey @"MartinDevoto", thanks for the nudge here. Which version of the Dropbox app are you using and which iOS version?

Hmm, what did you find after you checked the size of your files, Melissa? Do you see a discrepancy with your usage here?

Hey @"melissam4", you can use the steps here, to see the size of your files and calculate the size of your folders, to see which ones are taking up your space. I hope this helps!

One more thing, can you let us know how you uploaded the photos and videos to your Dropbox, Roxy? Did you use the Camera Uploads feature, that uploads them automatically, or did you manually upload them somehow?

Hey @"Paola024", can you please let us know which version of the Dropbox app you have installed on your phone? Also, can you please send us a screenshot of what you see in the Dropbox app, when you follow the steps that Nancy gave you above?

Hey @"T Alda", can you login to your account from a different browser, to see if you see the same behavior in the pages that Nancy linked you above?

Hey @"helpmeplease08", no need to sign in to your account to access support for billing issues. You'll just need to follow Rich's steps above and then: * In the "I want to look up information related to" section, choose "other" and type in an email address you can access. * Fill out the rest of the form. * Click "submit".

Hey @"Roxy1988", thanks for reaching out to us. Just to confirm, do you mean that you signed in to the Dropbox app on your new phone, but you can't see the photos and videos you had uploaded to your account from your old phone? If that's the case, can you double-check that you're signed in to the same Dropbox account? You…