Hannah Dropbox Community Moderator

Hey @"tavarria", I'm glad to see you were able to locate your files! Indeed, if you want to use the Dropbox application again, to sync files with Dropbox, all you need to do, is download our app and sign in to your account. I hope this helps!

Hey @"Mirsad", if you're using a browser and the option to edit the file with "Excel on the web", it won't allow you to edit the file with the Excel app. You'd need to use the Dropbox mobile app and then follow these steps. I hope this helps!

Hey @"koong", from what I can see, there are no Dropbox context menu items at all, when you right click on a file, right? Can you try these steps and let us know if they help?

Hey @"meirh", if it's not possible to sync your files through the desktop app, since your account is full, alternatively you can download the files from our website. You can see more info and instructions here.

Done, @"greeny cai"! I just sent you an email, so we'll continue there.

Hey @"MAGICB", thanks for posting your query. I assume you're referring to the Camera Uploads feature that automatically uploads your phone's photos and videos to Dropbox, right? This is a device specific feature, so if it's enabled on one device, it won't be enabled on another automatically. I hope this helps, but let me…

Hey @"teacher12", thanks for clarifying. If you're on the website and you've selected your files, you should see some options above your files, like "download", "delete" and a "..." (ellipsis) button. If you click on the ellipsis, you should see a "move" option, which will allow you to move your files to the preferred…

Hey everyone, did you get a chance to check Walter's reply above?

Thanks for the update, Jose! You don't lose anything at all and I'm glad I could help. 🙂 If you need anything else, let us know. Have a great weekend!

Hey @"Sarah38", what do you see about this move in your events page? Does it show as deleted?

Hey @"danielrasheedi", what do you see in your plan page here regarding your additional space? Can you send us a screenshot?

Thanks for bringing this to our attention, @"Anna450". Can you try it from a different browser or a private browsing window, to see if that helps? Keep me posted.

Sorry to hear about this experience, @"avikerem". I wanted to clarify that Dropbox is not affiliated with nor have we outsourced our support to this third party service. After searching online, I found that this is a service that provides support on all kinds of services and apps, but they're not related to Dropbox…

Hey @"Jose_Lascurain", just wanted to clarify something, to make sure I have this right. It looks like the app is working fine, syncing, etc., all context menu items are there when you right-click on a file, but the issue is that you don't have the option to make your files online-only, right? Can you check this page to…

Thanks for taking the time to post here, @"Elena Oliynyk". Our team is aware of this issue and are currently looking into it. You'll be updated, once we have more info.

Apologies for the delay here, @"Adrian L.5". Thanks for providing all this info; our team is actively working on this at the moment. You'll be updated, once we have more info.

Thanks for checking, @"ab769585". Can you let us know if you're also part of a Dropbox team and if it's possible that the team admin has restricted third-party integrations, like Nancy suggested? If not, can you confirm that you have all the necessary system requirements, found here?

I'm not a Logic Pro user myself, to be honest, but opening the file locally should work the same way it works when you open it directly from your external hard drive. It works correctly when you open it from there, right?

Hey @"ab769585", thanks for the screenshots. If you try to do this from a different browser or a private browsing window, do you get the same behavior?

Hey @"bflay", thanks for joining the Dropbox Community. Sorry to hear about your experience. Are you talking about the "suggested from your activity" section on our website? Would you mind sending us a screenshot of what you're referring to, so we can have a visual? Thanks in advance.

Thanks for reaching out to us, @"greeny cai". Can we send you an email, so we can take a closer look into this? Let me know.

Sorry to see that you're having this issue, @"sewkat". Do you have any security programs, like an antivirus, firewall, VPN, etc., that could be blocking Dropbox? If so, try to temporarily disable them, to see if that helps. Let me know what you find.

I understand where you're coming from, @"DCC1". Can you try to restore one of those files and then go through its version history, like Megan suggested, to see which device they were deleted from? Perhaps there is some kind of third party app accessing the files, like an antivirus for example.

Thanks for the update, @"dgp09610", I see what you mean there. The behavior you're talking about, is not really a problem, but it's due to the way those files are stored on your computer. Container or package files like the Logic Pro files are actually wrappers that contain other file types inside of them including those…

No worries, @"JefACU1"! Let us know when you have an update.

Hey @"mikhufano", can you try the following steps and let me know if they help? 1) Clear the cache on your Dropbox app. To do so: * Tap the hamburger icon (three horizontal lines) in the upper-left corner of the screen * Tap the gear icon labeled "Settings" at the bottom of the menu list * Scroll to “Privacy” & select…

Hey @"andrewtsymbal", I'm afraid we can't open the .gif that you sent us, it looks broken on our end; can you attach a screenshot to your next reply instead? Also, if you create a new Paper doc and copy the entire content of the one that has the issue, do the images load on the new one?

There are no specific steps for an advanced reinstall on a Windows 11 computer, @"JefACU1", are you having an issue with the steps in the article?

Hey @"ClaireVerbeek", perhaps moving the file to a folder named "in use", each time someone is working on it, could be a workaround for this. I hope it helps!

I see, thanks for checking, @"aboissonneault". If you open the file via browser while logged in to your account, does the transcription work?