Hannah Dropbox Community Moderator

Hey @"Kent L.4", thanks for the nudge here. Which version of the Dropbox app are you currently using and which iOS version are you on? Have you also reached out to Microsoft about this, to see if they can provide you with any additional troubleshooting steps or info?

Hey @"Taa97", welcome to our Community! Your first assumption is actually correct. The limits refer to sizes, but Transfers don't take up your daily sharing bandwidth, so consequently, you should be able to transfer multiple e.g. 50 GB files. I hope this helps, but let me know if you have any questions.

Hey @"copyright", and thanks so much! Let us know when you have an update. Have a great weekend!

Hey @"Dullard", thanks for posting to our Community. Can you please go to the "backups" tab in your Dropbox preferences and send me a screenshot of the options you see there. Also, what's the sync status and version of the Dropbox app, when you hover over your Dropbox icon? Let me know and we'll go from there.

Thanks, Ria. Please do try that and let us know if the issue persists. Cheers!

Hey @"ebeshore", do you see that the Email Attachments folder is empty on other web browsers as well?

Hey @"Geoffrey Huck", thanks for the nudge here. Are you the owner of that folder or a member with edit permissions? Can you also send us a screenshot of the error you're getting, so we can take a look?

Thanks for the info, Ria. In your initial screenshots, I do see a discrepancy between the images, which is that two of the duplicates seem to have been "captured by AutoStamper", which is indeed a 3rd party app. Can you check if this app edits your photos, perhaps in the background, without you doing it manually?

Hey @"Sfariba", you should be able to see a camera button above the reply box, to attach your screenshots. If you're on your phone, and can't see the camera button, make sure to request the desktop version of the website. Otherwise, you can always send us a shared link with your screenshots.

Hey @"jmabus", so if I understand correctly, you just need a link that will simply open the Dropbox app and nothing more, right? To be honest, there's no way to create a link through Dropbox that would do this. Perhaps there's some kind of 3rd party app that might be able to do it, but it wouldn't be something we can…

Happy to help! If you need anything else, don't hesitate to let us know. 🙂

Hey @"CanYouHelpMePlease", I'm glad you'll be able to retrieve the files for your studies! To make sure you don't lose them again, you'll need to download them from the link, either to your computer or to your Dropbox, if you have enough space. You'll see the download options, when you open the link. I hope this helps!

That's perfect, thanks, Ria! I removed the link, to avoid traffic in your account, and added the photos to your reply. Out of curiosity, do you have any 3rd party apps that you use to edit photos on your phone?

Hey @"aamedlock", thanks for your post! While we can't advise on this, I moved your post to our "Tips & Tricks" section and will leave the thread open for other users to reply. EDIT: In the meantime, you can use shared links to share content through Dropbox. If you have any Dropbox questions, let us know. Cheers.

If you can't attach your screenshots from the camera icon, feel free to send us a shared link instead, Ria.

Thanks for the update, @"RiaT". Would you mind sending us a screenshot (or two) of the metadata of an example photo that's having this issue?

Thanks for the update, @"pmcclave". Apart from the issue with the used space in the Admin console, can you please clarify what other issues this member is having? Regarding the space usage, what does the member in question see, when checking the plan page in their own account settings?

Thanks for the update, @"Blkbelt901". Indeed, it seems that Windows 8.1 computers are no longer supported by Dropbox, so that's probably the reason for your issue here. If you need help with anything else, though, do let us know.

Hey @"pmcclave", thanks for the nudge here. Do you see the same thing if you login to your admin account from a different browser or a private browsing window?

Hey @"martin49", if you still have access to the compromised account and those are still your files in there, then yes, I would suggest downloading them to your computer, to make sure you have a copy and then you can delete them from the account.

Hey @"trueocean", are you seeing the same error, when trying to preview the file from a different browser or a private browsing window?

Not a problem, @"fabanmoon"! If you need anything else, let us know!

Do you see a small Dropbox icon in your system tray, by the clock, @"Blkbelt901"? If so, please hover over it, to see the sync status of the app.

Hi there, @"fabanmoon", thanks for posting to our Community. If you'd like to save this folder to your computer and only have a Dropbox Basic account, the only way would be to choose the "save to device" option. However, if it's 4 TB, you definitely won't be able to download everything at once. When it comes to downloading…

Hey @"Blkbelt901", thanks for letting us know about this. What's the sync status of the Dropbox app, when you hover over the Dropbox icon in your system tray? Perhaps the app is just stuck. Also, which Windows version are you using? Thanks in advance.

Hey @"TS 2024", I would suggest reaching out to our support team directly, as they'll be able to see info specific to the account and assist you further. To do so: * Open a private browsing/incognito window and go to this page. * Select your issue type and fill out the rest of the form. * Click "submit". Let us know once…

Hey @"deboutwest", thanks for reaching out to us. Can you give us some more info on the situation? How are you adding folders to your Dropbox? Is it with the Dropbox website or the desktop app (through your Dropbox folder)? If it's through your Dropbox folder, are you dragging and dropping the folders or cutting and…

No problem, Carolyn! Do you have access to the backed up device? You can disable the backup, by following these steps. I hope this helps!

Hey @"HS12", are you currently signed in to the account? If so, I believe it would be easier to just download your files, then create a new Dropbox account with the correct email address and upload the files to that.

Hey @"carolynpenn", thanks for reaching out to us. You can see how much space you're using and what kind of files are taking up your space in your plan page here. If it's not the shared files that you mentioned, is it possible that it's backup files that are using your space? Let me know what you find.