Hannah Dropbox Community Moderator

Hey @"Jimmyblacksmith", thanks for bringing this to our attention. Is it possible that the folders and files in question contain any of the incompatible characters in this article? And if so, do they sync if you rename the files to remove these characters? Let me know how it goes.

Thanks, @"suegrant", we're looking forward to your screenshot.

Thanks for letting us know about this, @"PJG343". I don't think enabling 2FA on your Dropbox account has something to do with this, but let's see what we can find out. Can you please hover over the Dropbox icon in your menu bar to see what the sync status and version of the app is? Also, what is your macOS version? Keep me…

Hi there, @"Reet4", thanks for letting us know about this. Can you go to the app's preferences, in the "general" tab and see if the "start Dropbox on system startup" option is enabled? Let me know what you find.

Hey @"Paul C.32", I hope it's okay for me to jump in! Is it possible that you have some kind of third party app that's looking at your Dropbox files, like a security app or a backup service?

Sorry to hear about this, @"suegrant". Can you please send us a screenshot of the error? Also, which version of the Dropbox app do you currently have installed?

Hey @"Jayson L.", instead of attaching your screenshots, if you'd like, you can also upload them to your Dropbox account and send us a shared link. Thanks in advance.

Приветствую снова @"Samir235", в этом случае я бы посоветовал обратиться в нашу службу поддержки. Для этого откройте окно приватного просмотра/инкогнито и перейдите на эту страницу, чтобы отправить запрос. Сообщите нам, когда у вас будет номер вашего тикета. --------- Hi again @"Samir235", in this case, I would suggest…

Thanks for your nudge here, @"lolllo". Would you mind sending us a screenshot of this file that's getting downloaded when you try to delete your account?

Hey @"levend", I just sent you an email, so I'll see you there!

Hey @"dianalmark", I hope it's okay to jump in! I think you're referring to this window, right? You mentioned that previously the emails would auto-populate; when did you notice that this changed? Do you see the same behavior with other browsers or in private browsing?

Hey @"Zaydewise", thanks for bringing this to our attention. If the Dropbox icon in your system tray is not responding and restarting your computer didn't help, I'd suggest simply reinstalling the Dropbox app (without uninstalling) through this link. If that doesn't help, try uninstalling it first, then restart the…

Hey @"Jonas-78", thanks for posting to our Community! This should be a OneDrive icon, so I'd also look into that if I were you.

Hey @"sarahberry9", thanks for reaching out to the Dropbox Community. Can you let us know where you're seeing this behavior? Is it the mobile app or our website? If it's the mobile app, can you let us know what your device's OS and version is and which Dropbox version you are using? Thanks in advance.

Sounds good, @"gkmach1ne"! If you need anything else, just let me know. :)

Привет, @"Samir235", спасибо, что обратились к нам. Можете ли вы прислать нам скриншот того, что вы видите, когда пытаетесь войти в свою учетную запись? Просто убедитесь, что вы не показываете свой адрес электронной почты. Кроме того, у вас происходит то же самое, когда вы пытаетесь войти из другого браузера? Держите меня…

Hey @"ElliotH", thanks for your nudge here. Searching for keywords in files wouldn't cause the files to get converted to a different type. There is a way to convert files in Dropbox, though. Is it possible that this user used these steps instead of just searching?

Hey @"dandid", sorry to hear that. Have you checked this article with some possible reasons why this might be happening?

I'm glad we found out what the issue was, @"quantum88". As for the Dropbox platforms, they all have some differences between them, because not all of them do the exact same thing. For example, when you upload files using the website, they're just stored in our servers but they don't take up any physical space on your…

Hey @"gkmach1ne", thanks for your post. If you'd like to wipe your computer, but keep your Dropbox and backup files safe, you'll basically need to disconnect the computer from your Dropbox account. Your backup files should currently be accessible from your backups page online and they should remain there, even if the…

Hi again, @"quantum88". Just to clarify, the backup and Camera Uploads desktop app preferences can only be accessed from the desktop app preferences on your computer, not online or from the mobile app. If you're not even using the desktop app, then I still think it's not related. However the screenshot you sent us after…

Hey @"maddiecatania", thanks for letting us know about this. Can you try the following steps to see if they help? * click on the Apple logo in the top left corner. * select Force Quit. * select Finder and relaunch. Keep me posted.

Hi again, @"quantum88". The article I linked in my previous response applies to Instagram as well, not just Facebook. Also, the steps in your screenshot are steps that you can use to disable the Camera Uploads feature on your Dropbox desktop app. The preferences in question can be found when clicking on the Dropbox icon in…

Hey @"Robbie Mac", thanks for reaching out to us today. We really appreciate your feedback on this. At this time there's no update we can provide. You can still create your files requests online, but your comments and sentiment on this are very important to us and the team has been made aware. If there's anything else we…

To correct my initial response, there is a feature that allows you to post photos/videos to Instagram, however, some criteria need to be met and you'd have to follow some specific steps to do it (so it's not done automatically by itself). Do you remember following these steps here?

Hey quantum88, thanks for posting to our Community. Can you describe the steps you followed to upload the video to your Dropbox account in the first place? Are you able to reproduce the issue again with the same steps? Let me know what you find and we'll go from there.

Thanks for letting us know, @"joecill". Have you tried this from a different browser at all, to see if you get a different behavior? I'd also suggest trying from a private browsing/incognito window.

Hey @"Narciso C.", can you please describe the exact steps you're following until you get to the issue?

Sorry to hear that you're having this issue, @"mrjw". Do you see other Dropbox options when right-clicking on files in your Dropbox folder? Does syncing work otherwise? Meaning, if you add a file to your Dropbox folder, will it sync to your account online? And what do you see when hovering over your Dropbox icon?

Hey @"Fourcuz", have you tried the troubleshooting steps in this thread, to see if they help?