Hannah Dropbox Community Moderator

Hey @"jmabus", so if I understand correctly, you just need a link that will simply open the Dropbox app and nothing more, right? To be honest, there's no way to create a link through Dropbox that would do this. Perhaps there's some kind of 3rd party app that might be able to do it, but it wouldn't be something we can…

Happy to help! If you need anything else, don't hesitate to let us know. 🙂

Hey @"CanYouHelpMePlease", I'm glad you'll be able to retrieve the files for your studies! To make sure you don't lose them again, you'll need to download them from the link, either to your computer or to your Dropbox, if you have enough space. You'll see the download options, when you open the link. I hope this helps!

That's perfect, thanks, Ria! I removed the link, to avoid traffic in your account, and added the photos to your reply. Out of curiosity, do you have any 3rd party apps that you use to edit photos on your phone?

Hey @"aamedlock", thanks for your post! While we can't advise on this, I moved your post to our "Tips & Tricks" section and will leave the thread open for other users to reply. EDIT: In the meantime, you can use shared links to share content through Dropbox. If you have any Dropbox questions, let us know. Cheers.

If you can't attach your screenshots from the camera icon, feel free to send us a shared link instead, Ria.

Thanks for the update, @"RiaT". Would you mind sending us a screenshot (or two) of the metadata of an example photo that's having this issue?

Thanks for the update, @"pmcclave". Apart from the issue with the used space in the Admin console, can you please clarify what other issues this member is having? Regarding the space usage, what does the member in question see, when checking the plan page in their own account settings?

Thanks for the update, @"Blkbelt901". Indeed, it seems that Windows 8.1 computers are no longer supported by Dropbox, so that's probably the reason for your issue here. If you need help with anything else, though, do let us know.

Hey @"pmcclave", thanks for the nudge here. Do you see the same thing if you login to your admin account from a different browser or a private browsing window?

Hey @"martin49", if you still have access to the compromised account and those are still your files in there, then yes, I would suggest downloading them to your computer, to make sure you have a copy and then you can delete them from the account.

Hey @"trueocean", are you seeing the same error, when trying to preview the file from a different browser or a private browsing window?

Not a problem, @"fabanmoon"! If you need anything else, let us know!

Do you see a small Dropbox icon in your system tray, by the clock, @"Blkbelt901"? If so, please hover over it, to see the sync status of the app.

Hi there, @"fabanmoon", thanks for posting to our Community. If you'd like to save this folder to your computer and only have a Dropbox Basic account, the only way would be to choose the "save to device" option. However, if it's 4 TB, you definitely won't be able to download everything at once. When it comes to downloading…

Hey @"Blkbelt901", thanks for letting us know about this. What's the sync status of the Dropbox app, when you hover over the Dropbox icon in your system tray? Perhaps the app is just stuck. Also, which Windows version are you using? Thanks in advance.

Hey @"TS 2024", I would suggest reaching out to our support team directly, as they'll be able to see info specific to the account and assist you further. To do so: * Open a private browsing/incognito window and go to this page. * Select your issue type and fill out the rest of the form. * Click "submit". Let us know once…

Hey @"deboutwest", thanks for reaching out to us. Can you give us some more info on the situation? How are you adding folders to your Dropbox? Is it with the Dropbox website or the desktop app (through your Dropbox folder)? If it's through your Dropbox folder, are you dragging and dropping the folders or cutting and…

No problem, Carolyn! Do you have access to the backed up device? You can disable the backup, by following these steps. I hope this helps!

Hey @"HS12", are you currently signed in to the account? If so, I believe it would be easier to just download your files, then create a new Dropbox account with the correct email address and upload the files to that.

Hey @"carolynpenn", thanks for reaching out to us. You can see how much space you're using and what kind of files are taking up your space in your plan page here. If it's not the shared files that you mentioned, is it possible that it's backup files that are using your space? Let me know what you find.

Thanks for the ticket number, @"jgoshawk". I passed everything along and once the team has an update for you, they'll let you know.

I'm happy to hear that it worked out well, @"wol1936"! If you need anything else, please let us know. Have a wonderful day!

No problem, @"Hugo Silva", feel free to create a post on the page I linked you in my previous reply and a member of our Portuguese team will get back to you the soonest possible! --------- Não há problema, @"Hugo Silva", sinta-se à vontade para criar um post na página que indiquei na minha resposta anterior e um membro da…

Thanks for the update here, @"jgoshawk". Can you please give us your ticket number, do we can have a look on our end as well? Thanks a lot!

Hey @"LeonF", "rewind" can help you restore your account to the way it was at a specific date of your choice (within your recovery window), but it won't bring back permanently deleted files, I'm afraid.

Olá @"Hugo Silva", já experimentou desinstalar a aplicação Dropbox e reinstalá-la, para ver se este comportamento persiste depois disso? Aliás, se se sentir mais à vontade para discutir isto em português, temos uma equipa dedicada que o pode ajudar em português. Veja aqui. -------- Hey @"Hugo Silva", have you tried…

Hey @"dropmeinbox", if you quit the Dropbox app and try to reproduce this, does the issue persist with the app closed?

Hi there, @"LeonF", thanks for your post today. I'm afraid that permanently deleted files are not recoverable. Once they're permanently deleted, they are removed from our servers immediately. I'm sorry I couldn't help more, but if you have any more questions, let us know.

Hey @"oliviabay", thanks for bringing this to our attention. It's indeed really strange that you're seeing this behavior across multiple browsers. Were these files ones that you (this account) owned? Or were they shared files owned by someone else? What do you see in your events page about this? Also, since this is a…