Hannah Dropbox Community Moderator

Thanks! Just emailed you and I'll see you there.

Sorry to see that you're having this issue, @"Unknown abstracts". What is your computer's OS and version? Also, what's the version of the Dropbox app and the sync status at the moment? You can see this info by hovering over your Dropbox icon.

Sorry to hear about this, @"ginaaspetti". Where are you seeing this? On the Dropbox website or the mobile app?

Thanks for that, @"borii". This is strange, because it does show that the backup is almost 33 GB. Can you send us a couple of screenshots showing the discrepancy between the actual hard drive and what you see on the backups page, please?

Hi there, @"omglol", thanks for reaching out to us. Are all of these devices linked to the same Dropbox account? If you save a signature on your Android phone, are you able to access it from dropbox.com? Let me know what you find.

Hey @"BasicUser", can we send you an email, so we can look into this a bit more?

Hey @"be-each", thanks for your nudge on this. Can you let us know a bit more about your setup? What's your macOS version? Also, if you hover over the Dropbox icon in your menu bar, what's the Dropbox version and sync status of the app? And lastly, if you go to the "sync" tab in your preferences, what's the location of…

Hey @"borii", have you restarted your computer, to see if that makes any difference? If not, can you send us a screenshot showing that your backup appears as complete?

Thanks for trying, Robert. In this case, can we reach out to you via email, so we can investigate this issue further?

Hey @"harryr733", thanks for reaching out to us. Can this person sign in to their Dropbox account as normal or are they having issues with that as well? Also, can you send us a screenshot of that error? Just please make sure to edit out the email address and name of the folder member. Thanks in advance!

Welcome to our Community, @"einav co"! At the moment, the option to disable downloads on shared links is available only to customers on Dropbox Professional, Essentials, Standard, Advanced, Business, Business Plus, and Enterprise. If you share the file any other way, your recipients will be able to download it. I'm sorry I…

Hey @"DAWNM1", thanks for posting your question today! If you'd like to receive different versions of the same file/form from different people, what you can do is first share a link to the file/form with "view-only" permissions. Then, ask the recipients to download the file, fill it out and then you can send them a file…

Hey @"KDZ", thanks for taking the time to post to our Community. You can actually restrict access to specific folders for your team members, if you're the team admin. See how to do that here. Let me know if you have any questions.

Thanks for the update here, @"ctyrider"! I'm glad to see that the feature now works. If you need anything else, don't hesitate to let us know. 🙂

Happy to help, @"Tash41"! If you need anything else, please let us know. Have a great day!

Thanks, @"BasicUser". Nine of the items under Quick Actions only Transfer a file... works. Would you mind clarifying a bit here? Do none of the options work, except Transfer?

Hi from me as well, @"Steve47". Since this is not an official integration with Dropbox, have you reached out to the manufacturers of this app, to see if they can give you any additional info?

Thanks for bringing this to our attention, @"BasicUser". Do the rest of the Dropbox right-click options work for you as normal? What's the sync status and version of the Dropbox app, when you hover your mouse over the Dropbox icon in your menu bar? Let me know and we'll go from there.

Hi there, @"Tash41"! Thanks for reaching out to us. What kind of document are you trying to highlight? If it's a PDF, you won't be able to highlight it through the Dropbox mobile app; you can, however, do so on our website. Here's how you can do it. Let me know if you have any questions!

Did you try my suggestion, Robert? Let me know if it doesn't work.

Hey @"Robert T.30", I see on the screenshot a "keep your Mac files backed up" notification; if you click on "close", does the red exclamation icon go away?

Hey @"TimB2", how many total files are in this folder? Make sure to try from an incognito window with no plug-ins/add-ons as well.

Thanks for letting us know about this, @"evaapo". Can you please try these steps and let me know if they help? Keep me posted.

Hey @"Probes", the setting you sent us in the preferences about the default sync state of the files refers to new files added to your Dropbox folder. Can you please right-click the Dropbox folder itself and see if the "make online-only" option is clickable for you? If so, click it and let me know if anything happens. If…

Hey @"lukeneedshelp", thanks for bringing this to our attention. Did you notice that this started happening after some kind of update on your OS or the Dropbox app? What's the exact sync status when hovering over the Dropbox icon in your menu bar? Let me know and we'll go from there.

Hey again, @"Marshal mellow"! The issue here is that your account is full, correct? So, what we need to do is find out what's causing your account to be full. You mentioned that you checked your backups page, right? Does it show you any files there, that might be taking up your space?

Hey Meredith, I appreciate your comments on this and rest assured that they'll be passed along to our team. Can you also give us your ticket number, since you're already in contact with our support team?

Hey @"kevinking", would you mind sending us a screenshot of what you see in the preferences tab that Rich suggested?

Hey @"SeoulGalVP", we really appreciate your feedback on this, but I'm glad to see you're on the right track with your issue. As for your issue, @"MeredithHussey", can you give us some more info on your issue? What's the sync status and version of the app when you hover over your Dropbox icon?

Thanks for the update, @"vy3800". If you've already uninstalled the Dropbox app, restarted your computer and reinstalled it, but the issue persists, please try our more advanced reinstall and let us know how it goes.