Hannah Dropbox Community Moderator

Hey @"MultiKoopa", if you come across the pop-up again, please send us a screenshot. Just make sure to either attach it to your reply from the camera button, or send us a Dropbox link to the screenshot, otherwise we won't be able to access it. 

Hey @"No_Name", thanks for posting to the Dropbox Community and welcome! With Dropbox, there are a few different ways of sharing files. If you don't want to sync your files to Dropbox to share them, you can upload them to your account through our website. Once in Dropbox, you can create your different folders, as you…

Sorry to hear about that, @"martin wendelin". Can you check your spam folder as well? If it's not there, make sure to add no-reply@dropbox.com to your email contacts, to see if that helps too. Keep me posted.

Sorry, Alex, do you have any other Dropbox options when you right-click on a file in your Dropbox folder? Options like "copy link", etc.?

Sorry to hear about this, @"raniabys". If the preview works correctly on Safari, then it does seem to be a browser related issue. What if you open the link on Incognito? What do you see then? Also, which version of Chrome are you using? Let me know and we'll go from there.

Hey @"rwright", if you're using the camera uploads feature, you should indeed have a folder in your Dropbox named "Camera Uploads". This folder should include all the photos, videos and screenshots from your phone. As for the "library" folder you mentioned, is it possible you're using Dropbox backup to back that folder up?…

Hey @"llanquin", can you please also verify that the Windows UAC levels are set to default levels? This can be changed in your Security settings in the control panel. You can check here for more info on UAC levels. Make sure to also keep a note of any selective sync settings you might have. After that, uninstall the…

Hey @"Alex Kasper", if you select multiple files and then right-click on them, do you see the "make available offline" option? If not, please send us a screenshot of what options you see.

Ciao @"Lex Sidd", grazie per aver pubblicato nella community di Dropbox. Se le icone di sincronizzazione sui tuoi file sono state spostate dopo l'aggiornamento dell'app Dropbox, temo che non ci sia modo di riportarle nella loro posizione originale. Tuttavia, fornirò il tuo feedback ai nostri sviluppatori. Siamo sempre alla…

I appreciate the update here, @"Joe M.10". What does the owner of the folder see when following the same steps? Can you check with them?

Hey @"Paul D.4", our Community is undergoing some changes, that's why things have been looking different since yesterday. To upload a screenshot however, you can click on the camera icon under the reply box. Alternatively, you can send us a shared link to the screenshot.

Hey @"WreckItTim1", does that mean that if you temporarily disable/turn off this third party app, the Dropbox app stops syncing?

Hey @"Joe M.10", you can't join a shared folder if you're not logged in to Dropbox and you can only login to Dropbox if there's already an account associated with the email you used. So, it does sound like you have two Dropbox accounts. A screenshot of what you see, would be really helpful. You can edit out the names and…

Sorry to see that you're having this issue, @"tjshemdbx" Can you let us know what the version and sync status of the Dropbox app is at the moment? You can hover over your Dropbox icon to see this info.

Hey @"jkrieger1", thanks for the additional info and screenshots here. What happens when your recipient tries to download the content despite the fact that Transfer doesn't show any previews and reports 0kb?

Thanks for the additional info, @"lotusadmin". One more question; are the files added to the automated folder less than 1 GB in size?

Hey @"acandee". To stop Dropbox from backing up the desktop folder and from preventing it from getting deleted, you first need to follow the steps I linked above to disable the backup. Do you have a small Dropbox icon in your menu bar at the top of your screen, by the WiFi icon? That's where you need to click to find the…

Hey @"andymadden", thanks for this info. Firstly, to see the Dropbox app version, you'll need to hover over the Dropbox icon in the computer's menu bar. Before you take any actions on the app or the new account linked to it, I would definitely suggest keeping a copy of the files that you're not able to access on your…

Happy to hear that, @"Probes"! If you need anything else, please let us know. Have a great day!

Hi again, @"Probes"! Everything seems to be okay, I see there are cloud icons next to your files; do you see that your hard drive space is freed up?

Hey @"synnem", sorry to hear about this. Have you checked our payment lookup tool, to see which account the payments belong to? Let me know what you find.

Thanks, @"Unknown abstracts". And the Dropbox version? Also, is the "online-only files on Mac" setting enabled here?

Thanks for bringing this to our attention, @"lotusadmin". Let's see what we can find out here. What types of files are you adding in the automated folder? Clearing your browser case would be a pretty good troubleshooting step and so would trying from a private browsing/incognito window, if you could try that as well. Also,…

Hi again, @"acandee". To find the options to disable backup, you'll need to go through the Dropbox application preferences. You can find those, if you click on the Dropbox icon in your menu bar and then on your initials/profile pic.

Thanks for the screenshots, Carl. Just as a test, can you move one of the files with the gray X out of your Dropbox folder and then move it back, to see if that helps?

Hey @"acandee", if you do not want your desktop folder to be backed up to Dropbox, you can follow the steps here, to disable the feature.

Hey @"Momma Lemasters", thanks for reaching out to us. I was able to find this idea on our Ideas section; is this similar to what you'd like to do? If so, make sure to up-vote the idea and if it gets enough votes, our team will take it into consideration for a possible update in the future. Cheers!

Hey @"brianrenata", sorry to see that you're having this issue. Here's a list of reasons why someone can't join a Family plan; can you have a look and see if you can find the reason in your particular case?

Hmm, can you please send us a screenshot of how the locked files appear, so we can have a visual as well?

Hey @"CarlW", I'd also suggest logging in with admin privileges on the computer that shows this issue, if you haven't already.