Hannah Dropbox Community Moderator

Happy to hear that your issue got resolved, @"shshnk"! If you need anything else, please let us know.

Hi there, @"lzynet", thanks for reaching out to our Community. I believe you'll find the info on this and this article pretty helpful. Let me know if you have any other questions.

Hey @"Sivmo", you can actually contact our support team yourself, by following these steps: * Open a private browsing/incognito window on your browser * Without logging in to your Dropbox account, go to this page * Fill out the form and submit your request When you have your ticket number, please send it along to us as…

Hey @"D-Y1996", I'd also suggest making sure that you're signed into the correct Dropbox account, because that happens sometimes too.

Hey @"ataraxy", thanks for reaching out to us. The Dropbox version that appears on your screenshot is the most recent stable, not the beta one. You can see all the Dropbox versions on this page of our Community. If I've misunderstood you in any way, though, please let me know!

Hey @"mettaworldwill", I just tested this on my Dropbox app, version 420.2.2 and the file was saved as a .PNG file. Which Dropbox version are you using? You can see that by opening the app, tapping on "account" and then on the gear icon at the top right corner.

Hey @"Kuroo", I just emailed you, so I'll see you there.

Hi there, @"Parboiled_Paddy", thanks for joining us on the Dropbox Community! Do you perhaps remember when you first noticed this? If you click the Dropbox Badge and then the "version history" option, do you see the info you need? Keep me posted.

Hey @"bulldogman", thanks for joining our Community. It sounds like there might be a syncing issue with the Dropbox application on the particular computer, so let's see what we can find. What's the sync status of the Dropbox app on your computer? You can see that along with the app version when hovering over the Dropbox…

Hey @"brodrig", sorry to see you're having this issue. Have you also checked your spam folder, to see if the email ended up there? Let me know what you find.

Hi there, @"BrianSerrano", welcome to our Community. After unlinking your computer, you should be able to delete the backup folder from your backups page. If you're doing this on a mobile browser, it might be the reason you're unable to find the option to delete it; is it possible to try from a computer browser and let me…

Hey everyone, is the issue resolved for you too?

Hey @"JamesWB", thanks for posting to the Dropbox Community today! The URL links of the files that are saved in your Dropbox account, won't open for others if they're not logged in to your account. What you can do, is create shared links for each individual file. This will allow the recipients to click the links and…

Hey @"AG1979", not to worry, I've just reached out to you, so we'll continue investigating there. :)

Thanks for your feedback about the captcha, @"Hans1903", and sorry to hear about this. Regarding losing access to your files, is it possible that you've signed in to a different account on Edge than the one you're signed into on Firefox?

Thanks for the info, @"chvandenbemden". Can you let me know how many files you currently have in your local Dropbox folder? Also, are you using the stable version of the Dropbox app or the beta one? You can see that by hovering over the Dropbox icon in your menu bar with your mouse.

Is it possible that the owner of the file has deleted the file or the link itself? Is there a way to check that on your end?

Hey @"chvandenbemden", thanks for reaching out to us. Can you let me know which macOS version you're using? Is your Dropbox folder located in your internal or an external drive? Keep me posted.

Thanks for the update, @"ming3838". I'm assuming refreshing the page didn't work, so I'd suggest opening the link from a different browser or a private browsing window as well, to see if it helps.

Hey @"ming3838", thanks for joining us on the Dropbox Community. Can you give us some more info on the error you're getting? What does it say? And is this a link someone else sent you, or did you create it? Let me know and we'll go from there.

Hey @"jetter100", sorry to see that you're having trouble. I understand where you're coming from and I've passed your feedback to our team about this. Can you check the suggestions on this thread and let me know if they help? Thanks.

Hi @"tgjptg", from what I tested from my side, indeed, when an external collaborator tries to share a team-owned folder, the only available options to share said folder is through a link or a Transfer. With that in mind, there are two potential routes to follow here: * You can have the collaborator share with you (the…

Hey @"CarlaD", would you mind sharing your ticket number, so we can take a look?

Thanks for the clarifications and additional info, @"DBmaparikh75". So, just to confirm, when you're checking folders through your selective sync settings, instead of "online-only", they sync to your computer as "available offline" and are taking up hard drive space, is that right? Can you let me know which Dropbox version…

Hi there, @"mkuja", sorry to see that you're missing files from your account. Can you check your events page, to see if you can find any deletion events related to those files? Let me know what you find.

Hi there, @"DBmaparikh75", thanks for reaching out to us. I'm not exactly sure I'm following you, so I'd like some clarifications. The way things should work is you should be able to see all your files in the Dropbox folder (unless you've removed any folders through selective sync). The files should be either online-only…

Sorry to hear that, @"mas12509". Have you tried a different browser, to see if you get the same behavior? Also, does it help if you reset your password? If you could send us a screenshot of what you're referring to, while hiding your personal info, would be really helpful as well. Thanks.

I see. In that case, we could send you an email, so we can investigate this further internally. Let us know if you'd like to do that

Thanks for bringing this to our attention, @"djcopnkr69". Is it possible that there's some kind of security program that might be interfering with the Dropbox app, like an antivirus, VPN, firewall, etc.? If so, can you temporarily disable them, to see if it helps? Let me know how it goes.

Thanks for the update, Laura. If you search for names of files through the search bar in the "all files" page, do you get any results?