Hannah Dropbox Community Moderator

Hey @"YaseminSL", thanks for posting to our Community today! So, if I understand correctly, you have 3 devices connected to your Dropbox account, but you can no longer access the desktop files of your work computer from your other devices. If we're talking about backup files, while it's expected not to be able to access…

Hey @"MH19", I hope it's okay for me to jump in here as well. Does the system tray window remain open even if you click out of it? Can you also hover over the small Dropbox icon in the system tray and let us know the Dropbox app version you're using?

Hey @"bers", sorry to hear about this. How long have you been having this issue? And is it the first time you're having trouble with this?

Hey Jeremy! We appreciate your feedback regarding the migration assistant usage with the Dropbox desktop app; I'll be sure to pass your comments along to our team. As for your issue, you mentioned earlier in our conversation that your Dropbox account is currently full. As a first step, please check your account online, if…

Hey @"serisolutions", happy Monday! Can you perhaps use a different browser to login to your primary Dropbox account and contact support while logged into that? If you can't contact support while logged in to your primary account, make sure to reply to this thread from the Dropbox Community profile linked to your primary…

Hey @"waihouse", happy Monday! Would you mind sending us a screenshot of what you see on this page as well?

Hey @"norm3", happy Monday! Can you check the "sync" tab in the Dropbox application preferences, to see the location of the Dropbox folder the app is linked to? Is it the one in CloudStorage?

Hey @"Dieselista", happy Monday! So, to clarify this, when the files are set to "online-only", you only see their placeholders in your Dropbox folder and they'll have the cloud icon on them. Once you open them, they basically get downloaded to your computer and that's why they get the green check mark. Is this the behavior…

Thanks for bringing this to our attention, @"Francois4". So, when you go to your security page here, do you see that you currently have 2 devices connected to your account? Also, what's the exact error message you're getting? Can you send us a screenshot?

Hey @"OziKris", thanks for joining our Community! Can you first let us know more about the trial you joined? Did someone else invite you to the trial team? Or did you upgrade your own account? Also, can you please send us a screenshot of the email you received about the deletions? Just make sure to mask any personal info…

Hey @"SW1988", thanks for posting your question to the Dropbox Community! To get straight to the point, if a member of a shared folder removes their own access, their email address wouldn't show up in the list of people who can access it. If this person was indeed invited, they'd have also received an invite via email, so…

Hey @"damianohm", thanks for reaching out to us and sorry to see that you're having this issue. I wasn't able to locate your ticket with the Dropbox Sign team, can you please send it to me, so I can take a look? Have you also tried using a different browser for the process to see if it helps at all? Thanks.

Thanks for your post, @"Yousri". We appreciate you taking the time to write your feedback on this. I've passed your comments along to our team. If you need anything else, please let us know. Have a great day!

Hi there, @"jnewberry"! Just to confirm, when you go to the folder where the updated files should be on dropbox.com, do you see the updated files or the outdated ones? The website will show you all the files that are updated and saved to our servers. So, if you can't see the updates on the website either, it means that…

Hey @"Awais ", I hope it's okay for me to jump in here as well. So, just to confirm, do you not see anything in your Shared page here? No trace of the folder at all?

That's correct, @"z8c192"! Happy to clarify this for you. Let me know if you need anything else!

Hey @"z8c192", thanks for your reply on this thread! So, you're correct in saying that if you're currently on a paid Dropbox Plus plan, the promo won't apply for your current cycle. It would apply, if you were on a free account. Theoretically, if your account gets downgraded from Plus to free, you should be able to redeem…

Thanks for the update here, @"asd saiyan". Being in China might be the reason why this is happening, but let's see what else we can find. Did the Dropbox app work correctly on your laptop before? What exactly happens when you reinstall the app on your laptop? Do you get any error messages?

Thanks for the update, @"valrama"! Hmm, is it possible that another member of the folder removed you from it? Perhaps accidentally? The event would show as "you removed your access" in that case too. Can you also check if you can see the folder here?

Hey @"trinhanhduc", when using Camera Uploads, the date and time taken is appended to the name of the file, so I believe that should help.

Hi there, @"asd saiyan", thanks for posting to our Community and happy Monday! To find where the issue lies here, you'll first need to check two things: * The sync status of the Dropbox app on your desktop and your laptop * If you can access the files from your account on dropbox.com To find the sync status of the apps,…

Hey @"Jeremy K.8", thanks for reaching out to us. A selective sync conflict will happen when you remove folders from your Dropbox folder through the selective sync feature and then create another folder in the same location as the folder you previously removed. Is this something that might have happened here? Also, can you…

Thanks for bringing this to our attention, @"DrMosley87". Are you still having this issue or did the app finish the update? Can you also simply hover over the Dropbox icon in your menu bar, without clicking on it, and let me know what you see? Thanks in advance.

Hey @"valrama", thanks for your post on our Community. Let's see what we can find out about this. Were these directories shared with other users or non-shared? Also, aside from the deleted files page, can you also take a look at your events page to see if you can find any events related to the files in question? Let me…

Hey @"Nicky648", thanks for joining us! When migrating from an old computer to a new one, the best way to go about the process is to install the Dropbox desktop app on the new computer and simply allow it to sync your files. However, keep in mind that the app will sync all the files that are stored in your account online.…

Hey @"Boatman", I hope it's okay for me to jump in here as well. I went through your case and I completely understand why you're frustrated. From what I can also see from your ticket, you're already in contact with a member of our team that does specialize in these kinds of issues. So, just make sure to keep replying to…

Hey @"b4lthazar", thanks for joining our Community! We can actually reset your Camera Uploads for you on our end. I just sent you an email and we can move forward with the process internally. Just get back to me when you can. Thanks!

Thanks for the update, @"Elijah Davis", I understand what you mean. Would it be possible, though, to have the other users access their Dropbox accounts from a browser, to see if they can locate the files there? This will help us check if the issue lies with the original user or the other ones. Also, can the original user…

Hey @"Elijah Davis", thanks for bringing this to our attention. Since you mentioned the syncing icon, I'm assuming that this user is adding the files from their local Dropbox folder, right? When they do and after the files are synced, can they access them from the Dropbox website? And how about the other users? Can they…

Hey @"JeffDeMello"! You can find the installer for the new beta version of the Dropbox desktop app here. I hope this helps!