Hannah Dropbox Community Moderator

Hi there, @"untiedsocks", welcome to the Dropbox Community. Sorry to see that you're getting this error. Can you give us some more info, like how you're uploading them? Is it through our website, the mobile app or the desktop app? What kind of device are you using? A screenshot of the error message would also be helpful,…

Hey @"nmmorris", I hope it's okay for me to jump in here too! Do you have any (new?) security programs like an antivirus, VPN, firewall, etc. that might be causing issues with the Dropbox app? If so, can you please disable them temporarily, to see if it helps?

Happy to help, @"longball75", and I hope you'll get to the bottom of this with the help of our support team. Have a great day!

Thanks for the update, @"JK"! It might be worth checking whether you're using the File Provider version of the Dropbox app before trying the steps. If you're using the File Provider version, your Dropbox folder would be in ~/Library/CloudStorage. If you're not running the File Provider version, you'll need to use these…

Thanks for the ticket number, @"longball75". I can see that the ticket is with the appropriate team. On my end, I passed your comments along and raised the priority of your ticket, so you'll be getting a reply really soon.

Hey @"melanie75058", have you tried looking up your payments with our payment lookup tool here? Accounts do get disabled due to inactivity after a certain amount of time, so your assumption might be correct, if your subscription stopped years ago and you didn't sign into your account ever since. Just to be sure, look up…

Hi there, @"JK", thanks for reaching out to the Dropbox Community. I completely understand your frustration, so let's see what we can do. Can you please let us know which macOS version and which Dropbox app version you're using? You can see the Dropbox app version by hovering over the Dropbox icon in your menu bar. Also,…

Hey @"Marek77", welcome to our Community. What kind of team account are you a part of? And are you an admin on the team or a member? Have you tried sharing the folder back with the team?

Thanks for this update here, @"msakten". I can see you're still working on your issue with our support team. If the issue persists, they'll be able to send the case to the appropriate team for further investigation, but please make sure to update us when you have more info.

Hey @"mhuang45", I hope it's okay for me to jump in here as well. This is a tough situation, to be honest. Can you tell me when the last time you accessed your account and files on dropbox.com using your account credentials was?

Hey @"AndyFah"! Happy to help! Just to make it a bit more specific, though, the viewer info will show up when the recipients open the files in the folders, so the avatars will show within the files. And hi @"yesnobutton"! You can of course disable viewer info for individual files or your entire account. The steps can be…

Hey @"Themaestro ", are you the one getting this error when you open your own link? Or are the people opening your link getting this error? In any case, can you or the recipient try to open the link from a different browser, to see if it helps? If I misunderstood the issue, please give me additional clarifications, so that…

Hey @"AndyFah", thanks for posting your question! Indeed, when you send a shared link to a file, you have access to certain info. You can read more about what info you can access, depending on your plan, and a lot more on viewer info here. Let me know if you have any questions about this. Thanks!

Welcome to our Community, @"Themaestro ". Can you please let me know exactly what the error message says? If you can send me a screenshot of the error, it would also be really helpful. Thanks in advance!

Hi again @"NAustMal". Syncing files and backing up files are indeed different things, but let's see if I can clarify the processes and let me know if you have any questions. So, with syncing, you can add any file you want into your local Dropbox folder and the Dropbox desktop app will sync it to our servers. This makes the…

Hey @"asherbono", since you don't know what happened to your file and cannot locate it anywhere, I just sent you an email, so we can investigate this internally. Just get back to me when you can. :)

Thanks for the update here, Francois. Just to confirm, before all this, were you able to use the Dropbox app on this computer without any issues?

Hey @"Tsoilihoi", thanks for keeping us updated! I'm glad to see that you were able to figure out what was causing this. If you need anything else, don't hesitate to let us know. Have a great day!

Hey @"NAustMal", thanks for reaching out to the Dropbox Community. I'm sorry to hear about your files. For all your desktop files to disappear when you deleted your Dropbox folder, it does seem like your Dropbox backup feature was on at the time of the deletion. But contacting our support team was the best move here,…

Hey @"nvetterli", thanks for sharing your feedback about this. Have you tried unsubscribing to those emails? You should be able to click on the "Unsubscribe" option at the bottom of the emails you receive, to unsubscribe from that type of notification. Let me know how it goes.

Hi from me as well, @"nyuminyumi"! Can you try to join the folder from the notification you received on the bell icon on dropbox.com to see if it works? Otherwise, can you see the folder here? If so, hover over it with your mouse so that the "join folder" button appears and then click on this button and let us know if it…

Hi @"ncj" - we really appreciate you reaching out about this! When you have the chance, you can try the feature that allows you to find duplicate files if it's available to the Dropbox plan you're currently on. It seems the closest thing to what you described, and if it's not exactly what you're looking for, please reach…

Hi there, @"Pencilcaseman", thanks for your nudge here. If you access your Dropbox files through the Files app or if you download the files to your device, are you able to open them with your preferred 3rd party app?

Thanks for the clarification, @"dmjdona". When did you notice that you were no longer able to see your signed documents in your Dropbox account?

Hi there, @"Triflux", and welcome to our Community! Like Mark and Rich explained, when deletions happen more than 30 days ago, the files are non-recoverable. To see if there's something else that our team can do, though, I sent you an email, so we can investigate internally. Just get back to me when you have a chance.

Hi there, @"dmjdona", welcome to the Dropbox Community. Are you using a Dropbox Sign account? Are you referring to files you created that others have signed or ones that you've signed? And if you manually search for them through your search bar, what results do you get? Let me know and we'll go from there.

Sorry to see that you're also having this issue, @"karbox". Does it persist on other browsers as well? What about when using a private browsing/incognito window?

Hi there, @"savaspar", thanks for joining our Community. It sounds like you're having this issue. In the hyperlinked article you should be able to see more info on this error and the reasons why it appeared. Is it the first time you're coming across this issue? If so, you should be able to resume sharing 24 hours after the…

Thanks for the update, Yasemin! Just to be absolutely sure, are you referring to files that are in the local Dropbox folder on both computers? Or specifically folders in the Desktop folder (the one created by your OS, like Downloads and Documents)? Also, on the computer where you used to see the blue icon that you…

Hey @"Yen Duong", sorry to see that your shared folder is missing. You mentioned an admin, are you a member of a Dropbox team? And is the folder in question a team folder or just a normal shared folder? Can you check your events page to see if you can find any related events?