Hannah Dropbox Community Moderator

Hey @"STI2", thanks for the additional info and the ticket numbers. I can see that your most recent and active ticket is ticket 25000983; I would advise following up with the agent on this ticket, so that they can determine the appropriate action moving forward. I understand this is a pretty complicated case and it can…

Thanks for the ticket number, @"TechManiacHD". Can we send you another email to see if we can find out more info about this issue?

Hey @"Rockinluka", I know that this issue was resolved for @"Parboiled_Paddy", but was it resolved for you as well? Keep us posted!

Hey @"AlexKr", I hope it's okay for me to jump in here as well! According to the info currently available to us, the Dropbox Backup files should follow the restoration window of your current plan. So, as Nancy mentioned, any versions that have been backed up to your Dropbox account, regardless of the space they amount to,…

Hey @"dpeebles" and @"6zhx7u", thanks for your feedback on this. Our team is actually aware of the issue and it is currently being worked on. Once we have an update, we'll let you know more.

Hey @"ReeM Berlin", welcome to our Community! If you'd like to delete your whole Dropbox folder, the first thing you need to do to ensure that no files will be lost, is to unlink the computer from your account. You can do that either by deleting the computer from your list of connected devices or by signing out of the…

Hey @"Sheba123", apologies for the delay here, something must have happened and we missed your reply; would you like to troubleshoot the upload speed issue on the Dropbox website or on the desktop app? Can we send you an email, so we can investigate further? As for you, @"TechManiacHD", sorry to see that you're having slow…

Hey @"Sheba123", thanks for reaching out to us. If you cancel your Dropbox Sign subscription before your renewal date, you should be able to keep all the features available to your paid plan, until the renewal date comes. After your renewal date and the downgrade of the account, you'll only be able to access features…

Hey @"Frank P E.", thanks for your post. One thing to note is that your screenshots won’t save to your Dropbox account if you use the Windows Snipping tool, rather than the keyboard shortcut, to take a screenshot. Can you ensure that you've turned off the “Use the Print screen key to open screen capture/Snipping Tool”…

Thanks for bringing this to our attention, @"Alain Church". Can you let us know which version of the Dropbox app you're using? You can see that, along with the sync status of the app, by hovering over the Dropbox icon in your system tray. Also, are the file names in the notifications you're getting actual file names from…

Hey @"folder", I'm afraid that if the app is not running, you won't be able to see your selective sync settings. Does the advanced reinstall help otherwise?

Hey @"YVR 25", thanks for the ticket number and additional info. From what I can see, that particular ticket was closed, however, I do see that you're already in contact with a member of our social media team and they've opened another ticket for you. So, to avoid having multiple posts and tickets for the same issue which…

Good news, everyone! This idea has been delivered! Find out more here. Thank you for your support!

Happy to help, @"Inkstasy"! If you need anything else, please let us know.

Hi again, @"Inkstasy". We don't have access to info that would tell us what you did previously, perhaps it wasn't done through Dropbox or someone had given you access to the upgraded account itself. The bottom line is that to have edit access to a folder (upload/edit/delete), you need enough space to accommodate the folder…

Sorry to hear that, @"Lados". This happens to prevent abuse, but if this is the first time that this happens, your sharing activity and links will be suspended just for 24 hours. Once the 24 hours pass, you'll be able to share again as normal. You can read more about this here. Let me know if you have any questions.

Hey @"Aurorak", thanks for reaching out to our Community! A relevant idea actually already exists on our forum; you can find it here. You'll see that it's marked as "not for right now", but we still review all ideas, so you can still up-vote it to show your support. Let me know if you have any questions!

Hey @"Inkstasy", if you'd like to access the folders, simply to download files from them, you can ask the owners to give you "view-only" access through a link. This will allow you to view and download the files. And you can ask them for a file request, like Rich suggested, if you need to upload files.

Hi again, Joel! That should be the case here; a file or folder will need to finish syncing first, for you to be able to change the syncing conditions. Let me know if that's not what you see on your end.

Thanks for the update and the additional info, PJ! In that case, can you please follow these steps to perform an "advanced" reinstall of the Dropbox app, to see if that helps?

Sorry to hear that, @"dropitlikeitshot1"! I'm assuming closing the Dropbox app and then re-launching it, doesn't do the trick this time, right? Can you also let us know which version of the Dropbox app you're using now?

Happy Monday, @"Parboiled_Paddy", I just sent you an email, so I'll see you there!

Hey @"michaelalandove", thanks for your post and sorry to hear about your issue. Can we send you an email, so we can take a closer look? Let me know.

Hi there, @"Joel Tobias", welcome to our Community! You can set a file or folder in your Dropbox folder to be ignored and not sync to your Dropbox account. To do that, you can follow the steps in this article. I hope this helps, but if you have any questions, let me know.

Hey @"IMissTab", thanks for joining our Community! The PC folders in a Dropbox folder mean that you previously enabled the Dropbox backup feature on two computers connected to your Dropbox account. These should be two different computers. This is how the older version of Dropbox backup would work; the updated version works…

Sorry to see that you're having this issue, @"PJ-77". When you say that you "duplicated the path", do you mean the path of the Dropbox folder? I'm assuming this is what caused the issue, but let's see what we can find. If you click on the Dropbox icon in your menu bar on the Mac Mini, then go to the "sync" tab in the…

No worries, Evelien! You'll first need to click on the Dropbox icon in your system tray, by your computer's clock at the bottom right of your screen. Then, you'll need to click on your initials or profile pic and you should see the "preferences" option there.

Hey @"Evelien9052", welcome to our Community! I'm assuming that you're referring to folders you chose not to sync, when you initially installed the Dropbox app, right? So, to sync those to your Dropbox folder, you'll need to follow the steps here. Let me know if I misunderstood your question, or if you need anything else!

Hi there, @"dakrais", sorry to hear about this. Just to confirm, are you getting the 400 error when trying to follow these steps for the file in question? Can you try from a different browser or a private browsing window and let me know if you get the same error? Also, how have you been accessing and editing your file?…

Hey @"dch0jmh" and @"raaaadrop", thanks for chiming in here. I completely understand where you're coming from and your feedback has been passed along. We'll make sure to keep you updated with any news.