Hannah Dropbox Community Moderator

Hey @"kpkuk", welcome to the Dropbox Community! The thing is that manually created shortcuts for accessing either the Dropbox folder itself or files in the Dropbox folder do not work well with the Dropbox application. If you'd like to be able to automatically open your Dropbox files in file explorer instead of the Dropbox…

Hey @"hanbar", thanks for joining us here on the Community! Would you mind sending me a screenshot of the options you have for a file, so I can check this out? Thanks!

Hey @"Alternator", thanks for commenting on this and happy to know that you were able to resolve this! Did the above suggestion work for you as well, @"XAVI33"?

Hey @"JasonSintome", thanks for reaching out. You should be able to open a support ticket about this through this page. Just make sure to use a browser that is not signed in to any Dropbox account or an incognito/private browsing window. If you have any questions, let me know!

Sure thing @"beat lakeside", make sure to check your email!

OK, @"Danabccrrfoxvalley", I just reached out to you, so make sure to check your email! Also, @"beat lakeside", would you like me to reach out to you via email as well, so we can look into this? Let me know.

Hey @"XAVI33", thanks for reaching out about this. Can you please send me a screenshot of the full error message? Thanks!

Hey @"mgnute", thanks for nudging us on this. Have you tried uninstalling the Dropbox app, restarting your device and then reinstalling it, to see if that helps? Also, disabling iCloud uploads has helped some users with this, so I'd try that as well.

Hey @"G_W_H", thanks for reaching out! Can you please check if you have the minimum requirements for running the Dropbox app on your Linux computer? Keep me posted!

Hey @"astridgrace", welcome to our Community! When you're done uploading on the file request page, do you see the 'Finished uploading' message? If so, you're good to go! Let me know if you have any questions. 

Hey @"lfin1", thanks for commenting here. Do you see the Dropbox icon in your menu bar? Can you please hover over it to see the syncing status of the Dropbox application and the version you have installed? Keep me posted!

Thanks for the update and I hope you had a great weekend! Can I reach out to you via email on the address you have here on the Community, so we can look at this more closely? Let me know!

Thanks for the update, Carly! What happens if you try to create a Word file directly from Dropbox (locally, not the website)?

Hey @"widensteynie", thanks for posting and welcome to our Community. This error message appears when you're trying to delete a folder that you didn't create or are not the owner of. If you go to your 'All files' page on our website, and click on the share button next to the folder in question, who do you see as the owner?…

No worries, Roy, I hope you had a great weekend! You should be able to see the location of your Dropbox folder, if you open the Dropbox application preferences and go to the 'Sync' tab.

Hi @"Joet123", thanks for your post and happy Monday! It looks like you have enabled the computer backup feature on your Dropbox application. To disable this, you'll need to reinstall Dropbox, sign back in to your account and then follow the steps here. Let me know if you need anything else!

Hey Roy, thanks for nudging me on this. I'm sorry to hear you're still having the same issue. Can you try our more advanced reinstall of the application and let me know if it helps? Thanks!

Haha, perfect! Always happy to hear that life is great! If you ever need anything else, make sure to let us know. Have a wonderful weekend!

Hi @"LiftingUnicorn", thanks for posting and happy Friday! I'd also try clearing the Dropbox app cache, to see if that helps. To do that you'll need to open the Dropbox app and go to the settings. You should see a 'clear cache' option there. Let me know if that helped!

Hey @"pedalgirl", thanks for reaching out! Did you try getting to the Dropbox application's preferences from the Dropbox icon in your menu bar, to turn off the computer backup feature? What did you see? Keep me posted!

Sounds good, Carly! I'd also try creating them directly in Dropbox, to see if there's a difference. If you ever need anything else, make sure to give us a shout!

Hey @"Danabccrrfoxvalley", welcome aboard our Community! If you were charged for a Dropbox subscription, while having a free Basic account, it usually means that you are paying for a different account. You can try our lookup tool, to search for the payment and see which account it's for. Let me know if you have more…

Hey @"mhulse", thanks for posting! Is it possible that the name of this file contains any incompatible characters? If it does, removing the characters by renaming the file, will help sync it across your computers. Let me know if you have more questions!

Hi @"Carly B.", thanks for posting! Can you please clarify if you're creating your documents directly in Word and then saving them to your Dropbox folder or are you creating them in the Dropbox folder? If you open the docs through our website, what do you see? Keep me posted!

Hey @"VasilyD", welcome to our Community! This is probably due to a notification that you've actually not read, can you check and let me know what you find? Thanks!

Perfect, happy to hear that, Roy! Make sure to let us know if you ever need anything else. Happy Friday!

Can you check one thing for me? This particular version of the Windows OS (Windows 7) needs the security update KB3033929 for the Dropbox desktop app to work properly. Is it possible that you don't have this update? It might explain this situation. Let me know what you find!

Thanks for keeping me updated, @"Dreaming_4_research"! Other than clearing the Dropbox cache, have you tried uninstalling the Dropbox app, restarting the device and then reinstalling it, to see if it helps? Let me know how it goes!

Hi @"RoyWilliams3", welcome aboard our Community! About the Dropbox icon disappearing from your system tray, can you try uninstalling the Dropbox application, restarting your computer and then reinstalling it, to see if that helps? Just, before you do that, keep in mind that if you have a free Dropbox account, you can only…

Sorry to jump in here, @"Dreaming_4_research". Happy Monday! If you want to clear the cache on the iOS Dropbox app, you should be able to find the option if you navigate to the "Personal" tab, then tap the gear icon in the upper-left corner of the screen and then select “Clear Cache”. Let me know how that works out for you.