Hannah Dropbox Community Moderator

That's great! Let us know if you need anything else. Have a great week ahead!

Thanks for the additional info! Would you mind sending me a couple of screenshots showing this situation, while hiding any personal info? Like, a screenshot of the size of the folder from the folder's properties and a screenshot showing the cloud icon next to the folder in your Dropbox folder, would be really helpful.…

Thanks for the update, Jos, and happy Friday! If you go to this page, you'll see how much space you're using and which of it is regular files, shared files, etc. To calculate the size on our website, try hovering your mouse on the left of the "Members" column header, to see the dropdown menu and select "Size". Then follow…

Happy to see you figured it out, Greg! Make sure to get back to us if you need anything else!

Hi @"josrazzell", thanks for reaching out to our Community! While there's no way to find the size of a file or folder in the Dropbox desktop application interface, you can actually use the local Dropbox folder in your File explorer or Finder, which works just like any other folder on your computer. You can also calculate…

Hey @"MrGAkehurst", welcome to our Community! The thing is that a shared link gives you view and download access, that's why you were able to save the folder to your Dropbox, but your updates didn't sync to the original folder. Can you have your colleague share the folder via an email invitation, by following the steps in…

Hi @"ksperrydesign", let's see what we can do about this! Can you please send me a screenshot of how the comments appear for you, while making sure you hide any personal or sensitive info? Also, can you login to your account from a different web browser, to see if you have any different behavior? Keep me posted!

Thanks for updating me on this! Since online-only files aren't supposed to take up space, can you check if this is related to the Dropbox cache folder? The files might not have been removed from it yet. The cache folder is cleared out automatically every 3 days, but since the Dropbox application is "Up to date", you can…

Thanks for the update, Tiina! Selective sync is a feature that helps remove entire folders from your Dropbox folder, to save up ****** drive space. Is it possible that you used it before to remove these folders? If that's the case, you can use the steps in the hyperlinked article, to add them back. Let me know if that…

Hey @"bsoki", thanks for your comment here! Are you talking about an automated way to add files to Dropbox? If so, you can only do it manually. We do have an automatic computer backup feature as well, though, if you want to check that out. If you need anything else, let me know!

Super! I'm happy you figured it out. Make sure to give me a shout if you need anything else!

Hey @"tiinasarlin", thanks for posting! To switch online-only files back to local, you'll need to control/right click on them from the Dropbox folder on your computer, click "Smart sync" and then "Local". Can you clarify something for me, though? You said that the files don't show up in the Dropbox desktop app. Were they…

Thanks for the additional info, @"KeithRG"! The thing is, our desktop application syncs the files in your local Dropbox folder to your files in the cloud. So, in the case of a disk failure and deletion of your files locally, they will probably be deleted from the cloud as well. Once you replace the disk, that's where the…

Thanks for the update @"Nethergoat"! Have you tried using another way, like your mobile data, to connect and access our website, to see if that works? I'd also suggest whitelisting the Dropbox website on any VPN or proxy you may have, or if you have some kind of antivirus or firewall, I'd check there as well. Let me know…

Thanks for the update @"scottlaw75"! Like @"Leen K." mentioned, is it possible that you have other security programs, an antivirus or a firewall perhaps, that could be blocking the Dropbox application from connecting? Try temporarily disabling them, quit the Dropbox app and re-launch it, to see if that helps. Let me know…

Hi @"Soonjas", thanks for your post! Indeed, syncing your files can take time if you have many files or large files, however, the Dropbox servers do not set caps on the upload or download speeds from the Dropbox desktop client. Have you tried the steps in this article to see if they help with your syncing speed? Let me…

Thanks for the clarification @"rivaben"! Does this folder that you switched to online-only have the cloud icon on it, instead of a green check mark? What is the syncing status on your Dropbox application? You can check that, by hovering your mouse over the Dropbox icon in your system tray. Let me know what you find!

Hey @"scottlaw75", thanks for your post! Can you please reinstall the Dropbox application on your computer (without uninstalling) and let me know if that helped? Thanks!

Hey @"rivaben", thanks for joining the conversation here. Can you try the steps outlined in this thread, to see if they help? Let me know how you do!

I'm super happy to help @"MotiY" and if you need anything else, make sure to let us know!

Hey @"Lorraine7", sorry to just jump back in here! Indeed, the Dropbox Business account allows you to share nested folders more freely, so you'd be able to achieve what you want, without creating copies of the (sub)folders. With Dropbox Business, you can create a team of a minimum of 3 people, who you can share folders…

Hey @"Researcher1", thanks for posting here! Can you please try following the steps in this article, to see if they help? Let me know how it goes!

Hey @"KeithRG", thanks for your post! To answer your question, if you happen to have such an issue, depending on your Dropbox plan, we offer a restoration window that allows you to restore your files. Meaning that if files saved in your Dropbox get deleted, you can simply recover them and Dropbox will then restore the…

Hi @"Noah C.2", thanks for reaching out! You can always check the syncing status of the Dropbox application by hovering your mouse over the Dropbox icon in your menu bar. Also, you can check your Sync queue, for some more info. Let me know if you have any more questions!

Hey @"Nethergoat", thanks for your post in our Community and happy Monday! I think you'll find this thread helpful, can you check it out? Let me know if you need anything else!

Hey @"Pass Hill", thanks for posting in Dropbox Community! With Dropbox, you can create a shareable link to any file or folder in your Dropbox account. Anyone with the link can view and download the contents, but can’t edit them. This article will give you all the info you need and steps on how to create a shared link. Let…

Hey @"MotiY", I just replied to you on your other post as well! You should be able to find the Dropbox offline installer here. If you need anything else, let me know.

Hey @"Lorraine7", thanks for posting about this! The Team shared workspace is the sharing environment for our newer Dropbox Business plans, the place where all team members can access team folders and files. With a Dropbox Business account, you can manage who can access your team folders, but when it comes to shared…

Hi @"g_mateus", thanks for posting! To store your files in Dropbox and use them the way you described, I'd suggest you manually add them to your Dropbox folder, perhaps in batches, allow each batch to sync and then use Smart sync to make the files online-only. Let me know if you have any questions about the process!

Hi @"Glenn R", Is it possible that you might have checked the "don't ask me again" box on the warning, when trying to delete a file or move it out of Dropbox? Also, are you using a Windows or a Mac computer? Let me know and we'll work on this together!