Hannah Dropbox Community Moderator

Thanks for the screenshot! Just to check, can you try to login through our website instead and try the 'forgot password' option, to see if you'll receive a password reset email? If not, can you try manually moving your desktop files back to their original locations, to see if that works?

Hey @"Nepxh04", welcome to Dropbox and to our Community! Can you please clarify how you're uploading your files? Are you using a browser or the Dropbox mobile app? A screenshot of this error would also be very helpful, if you can send one. Thanks!

Hey @"Sweet_dee63" and @"thestranger90", thanks for reaching out! Can you please clarify where you're having an issue? On the Dropbox mobile app or on the website? If it's the mobile app, what's your device's OS, Android or iOS? Keep me posted!

Hey @"banditan", welcome to our Community! Do you have a free Basic Dropbox account? If so, can you check your security page, to make sure you don't already have 3 devices connected to your account? If you only have 2 connected devices, can you please clear the Dropbox app cache from your device settings, restart the…

Hey @"gtlittle", thanks for reaching out and happy Monday! What you described is exactly what you need to do. You'll need to sign out of the Dropbox application on your old desktop. This will disconnect the computer from your account. Then, you'll need to delete the Dropbox folder with the old files and sign back in. This…

Sure thing, Roy, I just reached out to you, so make sure to check your email!

Hey @"Jason30", thanks for joining us on the Dropbox Community! It sounds like you enabled the computer backup feature on your Dropbox application. You can disable it and move your files back to their original locations, though, by following the steps here. Let me know if you have questions!

Alright, Ray, thanks for keeping me up to date with this! If you see that the problem returns, make sure to let me know. Have a great weekend!

There aren't really any benefits to having a free team vs. having two free personal accounts, but of course that's up to you! Would you mind clarifying one thing, though? You said in your first post that when you put in the info to update your email address, you get a message asking you to join a team you were invited to,…

No worries! That's true, if you want the Desktop, Documents and Downloads folders of both computers to sync to your Dropbox account, the computer backup feature needs to be enabled on both computers. You can check the devices that are connected to your Dropbox account, in the security tab of your account settings.

Thanks for updating me on this, Roy! Can I reach out to you via email, on the address you have here on the Community, so we can look into this a bit more?

Hey @"alextanalextan", welcome to our Community! Would you mind clarifying what you'd like to do? Would you like to upgrade to Dropbox Business to have live support available? And can you please elaborate on what you'd like to do with the Dropbox app a bit more? Thanks!

Is it possible that the account isn't actually deleted? If you reinstall the Dropbox app and try to login, what do you see? Can you please send me a screenshot, while making sure you hide any personal info? Thanks so much!

Hey @"saucestache" and @"kalvin291", thanks for posting. Like @"Mark" suggested, since shared folders take up space in all members' accounts, you can add some extra space to your accounts using the link he provided. Another thing you could do is have the person that shared the folder with you, send you a file request…

Ehi Lorenzo, dovrai tenere premuti i tasti 'alt+H' sulla tastiera per vedere l'opzione 'Correggi hardlinks'. ----- Hey Lorenzo, you'll need to hold down the 'alt+H' keys on your keyboard to see the 'Fix hardlinks' option. 

Thanks for the update on this and happy Monday! The thing is that for you to get this error message, you've probably been invited to a Dropbox Business team or perhaps you're a member of a free team. Was your account in a Business team that was downgraded? Can you try the steps to leave a free team from this article and…

Happy to help you both, and thanks for the update on this! When using the computer backup feature, the structure of the backed up folders can't change, I'm afraid, they need to be in the Dropbox folder in the "My Mac/My PC" folders. And if you have two connected computers and enable computer backup on one of them, the…

Oh, not a problem, Keith, happy to help! I hope you have a great weekend!

OK, no worries, if you don't want these desktop folders to be backed up to Dropbox, you can disable computer backup and move those files back to their original locations. Are the rest of the files (not the desktop ones) the same on both computers?

Hey @"Smart-Monkey", thanks for reaching out to us! It sounds like you've either been invited to a Dropbox Business team or you're already a member of one. Were you perhaps previously in a Dropbox Business team that was downgraded? If you go to this page, what plan do you see for your account? Keep me posted!

Hi @"KeithWayne", welcome to our Community and to Dropbox! You can't actually manually delete the version history for file, however, depending on your plan, the version history will be deleted by itself at some point. If you don't want to have older versions of a file visible, deleting the old file before uploading the new…

Hi @"kviavattine", welcome aboard our Community! The Dropbox folder becomes a simple folder on your computer and stops syncing to your account after you sign out of the Dropbox application on the computer. This will also prevent any unwanted deletions, since if you sign out, your Dropbox files are still safe on our…

Hey @"Nemeziz", thanks for posting! Deleting the Dropbox account, sure just made things more difficult, but let's see what we can do. This account that was created, did you join a Dropbox Business team with it, or did it just stay a free Basic account? Also, did you try to restart your computer, to see if that helps? Let…

Grazie per l'aggiornamento, Lorenzo, e buon lunedì! Potete per favore seguire i passaggi in questo thread e farmi sapere se aiutano? ------- Thanks for the update, Lorenzo, and happy Monday! Can you please follow the steps in this thread and let me know if they help?

Hey @"Nathan Sharp", thanks for the comment. To get help about billing requests like this, open a browser that is not signed in to your Dropbox account or better an incognito/private browsing window and go to this page to fill out a billing help request form.

Hey @"norm3", thanks for reaching out! Is it possible that on the second computer you signed in using a different Dropbox account's credentials? Try checking the 'account' tab in the Dropbox application's preferences, to make sure. Also, did you maybe enable the computer backup feature on the second computer, which backs…

Hey @"alex112", thanks for reaching out and happy Friday! Is it possible that the person you sent the link to, is opening it while logged in to a different Dropbox account than the one you invited to the folder? Let me know what you find!

Ciao @"LORENZO67", grazie per averci dato una spinta su questo post! Stai usando un Mac o un computer Windows? Inoltre, qual è lo stato di sincronizzazione corrente nell'applicazione Dropbox? Puoi vederlo se passi il mouse sull'icona di Dropbox nella barra delle applicazioni / barra dei menu. Tienimi aggiornato! ------ Hi…

Hey @"D3vil", thanks for commenting on this thread. Sure thing, I just reached out to you via email, so we can continue from there!

Hey @"gitguuddd", welcome to our Community! You can actually reach out to our Support team about your request, even if you have paid with a debit card (just use the credit card option). Let me know if you have any questions.