Hannah Dropbox Community Moderator

Hey @"CaptainHowie", thanks for posting in our Community! This is indeed a strange situation. If you're not on a free Basic account or have less than 3 devices linked to your account, can you try uninstalling the Dropbox app, restarting the device and then reinstalling it, to see if that helps? Let me know what happens!

Hey @"PunkyFickle", thanks for joining us on the Dropbox Community! We really appreciate your feedback on this. While you can't actually sync local versions of your Dropbox files on your phone's memory at the moment, there is a similar idea, which you can find and up-vote here. And you never know, it might get implemented!…

Hey @"the_ood", thanks for the post and happy Friday! I'm afraid that the name of the backup folder cannot be changed currently. I will, however, pass this along to our devs team for consideration! If you need anything else, make sure to let us know.

Absolutely, I just reached out to you, so make sure to check your email!

Hey @"schmidtsp", welcome to the Dropbox Community! Can you let me know the sync status of the Dropbox application on your computer? You can check that by hovering with your mouse over the Dropbox icon in your system tray. Also, do the files in your Dropbox folder have syncing icons next to them? Green check marks or blue…

Hey @"Limewire", thanks for joining us here on the Dropbox Community! Your setup seems a little complicated, so I'm not sure this has to do entirely with Dropbox. Dropbox doesn't set caps on the sync, but syncing is a complex process, it's not just a transfer of the files. During syncing, files are divided into components,…

Sure thing, John. I hope you had a great weekend! Also, I reached out to you, so make sure to check your email. Thanks!

That's great, thanks for all this info, Tom! This could prove useful for other users as well. If you need anything else, make sure to give us a shout. Have a great week ahead!

Hey @"burakckrrr", thanks for reaching out to our Community. If the SMS takes a long time to arrive or doesn't arrive at all, you might need to use an offline code generator. Can you check this article for some more info on what you need to do? Let me know how it goes. 

Thanks for the update on this and I hope you had a great weekend! Can I actually reach out to you via email, to the address you have here on the Community, so we can look into this a bit more?

Hey @"johnab", thanks for commenting here. Can I reach out to you via email, so we can look into this?

Thanks for this update, Tom! After you rebooted, does the error message mention another app instead of Dropbox? Or did you get the same error message?

Perfect! Happy to see that you were able to resolve this! If you have any more questions, make sure to give us a shout. Have a great weekend!

Hey @"DennisDevine", thanks for reaching out and happy Friday! What is the sync status of your Dropbox application, please? Also, are your drives properly mounted? When you go to the preferences to move the Dropbox folder, what options do you see? Only internal drives? Lastly, make sure you have the correct system…

Hey Monika, thanks for keeping us updated. Happy to see that you were able to resolve this. This info might also prove useful to other users who may come across this issue, so we really appreciate it. Make sure to let us know if you need anything else!

You'll need to hit the 'reply' button and you should be able to see a camera icon (along with other icons) right above the box where you can type your reply.

Hey @"Tom_Morse", welcome to the Dropbox Community! Can you try uninstalling the Dropbox application, rebooting your computer and then reinstalling it, to see if that helps? Let me know how it goes.

Hey @"Veneer", thanks for reaching out! Can you just clarify a few things for me? Are you having this issue when opening this file from a shared link, or is it saved in your Dropbox? What is the size of the file? And if you download the file to your computer, are you able to open it as normal? Keep me posted.

Hey @"jackwarren", thanks for joining our Community! On your iPad, are you getting this error after downloading the file to the device, or when you try to open it within the Dropbox app? How about the MacBook? If you can also take a screenshot of the error message, that would be awesome. Keep me posted!

I see, thanks for the update on this! Can you try the steps in this article by Apple, to see if you can add the Dropbox app to your files app again?

Hey @"GSims", thanks for reaching out and happy Monday! This sounds like an error coming from a third party app you're using (Intune). Can you please send me a screenshot, so I can check it out? Does this give you any useful info? Let me know how it goes!

Hi @"ThaiBill", thanks for reaching out! Our camera uploads feature actually uploads photos and videos taken from your 'camera' and your 'screenshots' albums on your mobile device. Did you take a look at this feature? Are you seeing a different behavior? Keep me posted!

Thanks for the update on this, @"MonikaE"! Can you please try a more advanced reinstall of the Dropbox application, to see if that helps? Also make sure to try and temporarily disable any third party apps like an antivirus or firewall that you may have.

Hey @"PinkyL86", thanks for your post! Can you tell us how large is the file you're trying to download (in size, not length)? Is it larger than 20 GB? Also, can you please send me a screenshot of the error message, so I can check it out? Thanks!

That's because of the computer backup feature. But it's strange that they are still syncing, if you uninstalled the Dropbox app and deleted the account. If you delete a file from the 'My PC' folder in your Dropbox, does it also get deleted from its original location on your desktop?

Thanks for the update! That's great to hear! If you need anything else, make sure to give us a shout. Have a great weekend!

Thanks for the update on this, @"thestranger90". For our website, can you try using a different browser or an incognito/private browsing window, to see if you have different behavior? And on your mobile device, can you try uninstalling the Dropbox app, restarting the device and then reinstall the app, to see if that helps?…

Hey @"Retta", thanks for joining us on the Dropbox Community! Can you please follow the steps found in this article, to see if you can add Dropbox to your files app? Let me know how it goes!

Thanks for the update on this! It does sound like it has to do with the device. Try restarting it to see if that helps.

Hey @"MonikaE", thanks for reaching out! Can you actually check the sync status of the Dropbox app, by hovering your cursor over the Dropbox icon in your system tray? And can you also confirm that you have the correct system requirements to run Dropbox on your computer after your OS update? Let me know what you find!