Hannah Dropbox Community Moderator

Hey @"EricKoh", thanks for reaching out to our Community! Have you taken a look at this thread, to see if you can find some useful info? Let me know how it goes!

Thanks for the update, that's perfect! You should be good now. If you need anything else, make sure to give us a shout!

Hey @"Daniella1" and @"aewen", thanks for reaching out to us! Can you try going to the Dropbox application's preferences and from the 'general' tab, change the 'open folders in' setting to 'Dropbox desktop app' and let me know if it works? Thanks!

Hey guys, did you try @"wescpy" 's suggestion above to see if it helps?

Hey @"dmpus", thanks for your post! Files you make available offline should be stored in the Dropbox cache, but you can still export files to your device through the Dropbox mobile app. You'll find the option to do that, if you tap the vertical ellipsis button next to each file. And you can also long press to select…

Hey @"Gold1", welcome to our Community! I'm afraid there's no Dropbox way to set new files to overwrite old ones. Perhaps you can use a third party app/service for this, but that would be out of our control or support spectrum. You can, however, post about this on our idea board. And here, you'll find some info on how to…

I do understand your view on this, TJ, and I will happily pass this feedback and your comments along to our team. If there's anything else I can help you with, please let me know. 

Happy Monday, Hal and @"leif_71", and sorry for the delay here, I was looking into this on my end. Are you still having this issue? If so, can I reach out to you via email, so we can look into this more closely? Thanks! (PS. Just let me know if the machine having this issue is connected to the @"Hal MacLean" account or the…

That's wonderful to hear, thanks for letting me know! Hopefully, everything goes as intended from now on. If you need anything else, make sure to give us a shout!

Hey @"paulieb", thanks for joining our Community! This is actually how Smart sync works. When files are switched to 'online-only', they stop taking up space on your ****** drive, so they become placeholder files, with 0 kB size. Only when the files are synced locally, will they show their physical (actual) size. Perhaps…

Indeed, deleting a device from your security page, will unlink it from your account, so you were correct to go ahead and do it! Happy to see this resolved now. If you have any more questions, make sure to let us know!

Hey guys, thanks for reaching out here! Do you perhaps have an antivirus or a web security program that might be blocking the Dropbox site? If so, can you try to whitelist Dropbox on it, and see if that helps? Let me know how it goes!

Hey @"mikeystrikey", thanks for commenting here! Actually, if you have a Dropbox Basic account, you can't have more than 3 linked devices to your Dropbox account. So, you don't need the linked accounts page, but you need to go to your security page and unlink an older device from there, to connect your new computer. Let me…

Hey @"tjanderson", thanks for reaching out and sorry for the delay! It seems that this change was implemented to simplify things with the computer backup folders. The folder of the first computer that is connected to the account is named 'Mac' and the next one 'Mac (2)', etc. This cannot be changed at the moment and the…

Hey, sorry for the delay here! So, it seems this is a change to help simplify things, but the folder name cannot be altered. The first computer to get connected to the account is the one named 'Mac' and then the next one 'Mac (2)' and so on. I will however, pass your feedback about this to the dev team. If there's anything…

Thanks for the update on this and I hope you've had a great weekend! I do understand what you mean and I will definitely pass your feedback along to our team. However, I'm happy to see that you were able to figure this out and were able to delete your files. If there's anything else you'd like to ask, make sure to let us…

Thanks for the update on this, and sorry for the delay. The strange thing about this is that the syncing status of the application indicates that the file is getting downloaded to the computer. Switching a file to online-only, wouldn't appear as 'downloading'. Is this the computer you added the file from? Or is it a second…

Happy to see the issue is resolved now, Michael and sorry for the delay! There's really no specific cause to this, but it's a good troubleshooting step, whenever you have an issue with a file not opening, to just drag it out of the Dropbox folder and back in. Or quit the app and see if the issue persists without it. In any…

Hey! Sorry for the delay here and happy Monday! I just found a thread that will give you some interesting info on what you described, so you might want to take a look. Other than that, we do appreciate the feedback and I will gladly pass it along to our team!

Hey @"pasq", thanks for the nudge here! Do you see the small Dropbox icon in your computer's menu bar at the top of your screen? If not, can you reinstall the application, to see if you'll get the Dropbox menu options back? Let me know how it goes. 

Hey @"divakar", thanks for commenting here. Can I email you, so we can look into this?

Hey @"Tim T." and @"MikeB2", thanks for reaching out. Can you try the steps here for a more advanced reinstall of the Dropbox application, to see if that helps? Let me know how it goes. 

Hey @"ButtonsK", thanks for commenting on this thread! After selecting the photos you want to delete, try scrolling all the way up and you'll see a few options like 'copy' and 'move'. Next to those, there should be a '...' (ellipsis) button with a few more options, 'delete' being one of them. If you don't see any of this,…

Hey @"Tahir Saleemi", thanks for reaching out! Are you having this problem only when opening the link from the Excel or Word files? If you copy the link somewhere else and click on it, does it open? Can you also send me a screenshot of the error message, so I can check it out? Thanks!

Hey @"Michael A.33", thanks for reaching out! I appreciate the screenshot as well! The files that are giving you this error, are they local or online-only? If they are online-only, make them local first and then try to open them, to see if that helps. If they are local, try moving them out of your Dropbox folder to another…

Hey @"dazdagen", thanks for your post and happy Monday! Switching a file from local to online-only shouldn't take that long. What's the sync status on the Dropbox app now? You can see that, if you hover your mouse over the Dropbox icon in your system tray/menu bar. Can you also try restarting your computer to see if that…

Thanks for the update. I'm afraid uninstalling and reinstalling is a very important troubleshooting step. If you have 3 devices you're fine to do it! The problem would be if you had more than 3, as 3 is the limit for free accounts. Let me know how it goes. 

Hey @"erzzzzzzz", thanks for commenting on this thread. Mind if I reach out to you via email, so we can look into this together? Let me know!

Indeed, when the Dropbox application syncs, it starts with all the folders and then syncs the files from the smallest to the largest. Also, the transfer speed depends on how quickly your computer processes and compresses the components of the files to make them available to be uploaded. The app will also upload smaller…

Hey @"Hal MacLean", thanks for reaching out! Would you mind first checking to see if you have the minimum system requirements for installing and using the Dropbox application on your Linux computer? Let me know what you find.