Hannah Dropbox Community Moderator

Hey @"ChrisC81", welcome to the Dropbox Community! Have you tried uninstalling the Dropbox app, restarting your device and then reinstalling it, to see if that helps? Let me know how it goes.

Hey @"dbm14", thanks for reaching out to our Community today! Since you've already tried a few things, can I reach out to you via email, so we can look into this more closely? Thanks.

Nessun problema, Damiano, ti ho appena contattato, quindi assicurati di controllare le tue email! ------- Not a problem, Damiano, I just reached out to you, so make sure to check your emails!

Ciao @"damiano-siddi", grazie per il tuo post! Posso davvero contattarti via e-mail, così possiamo esaminare la questione insieme? Fammi sapere. ------ Hey @"damiano-siddi", thanks for your post! Can I actually reach out to you via email, so we can look into this together? Let me know.

Oh, Tom, I thought you had already tried those steps (from the hyperlinked article in my previous response in this thread) and they didn't help. So happy they worked for you, though, and ****** a thanks to @"amiralin"! If you need anything else, make sure to give us a shout!

Hey @"TomW3", thanks for the nudge here! I'm afraid, we can't really say for sure why this might be happening. However, if you already tried the steps in the hyperlinked thread and the advanced reinstall of the application and nothing worked, can I reach out to you via email? I'd like us to look into this further. 

Thanks for the update, James and I'm happy to see that all is well. If you need anything else, make sure to give us a shout. Have a great weekend!

Hey @"marnimoo", welcome to our Community and happy Friday! Did you import this file directly from another website/service? When you download the PDF to your computer from that website, does the hyperlink work? And what do you see if you upload the downloaded version to Dropbox, instead of importing it? Keep me posted!

Happy to hear that, Pham! And you should be able to see the steps to receive a code via a mobile app in this article. If you're still having trouble getting the code and you have a trusted computer linked to this account, you can also click on the Dropbox icon on the computer to access our website. From there, you can…

Hmm, can you please hover your mouse over the Dropbox icon in your menu bar, to check the sync status of the application? Also, if you try enabling hidden files on your computer, do you perhaps see the folders then?

Hey @"cfw0047", thanks for taking the time to post on our Community! You might want to take a look at the bandwidth settings of your Dropbox app, in case there's a limit. You can change these settings, by following the steps here. Let me know how it goes!

Hey @"Jamesgangcc", thanks for posting on our Community today! If you enabled the backup feature for your external drives, but don't need it, you should be able to delete the backup folders from your Dropbox folder. See more about this here. However, can you please send me a screenshot of the message you saw, when you…

Hey, thanks for the nudge here! I'm afraid that the highlight color is something that cannot be changed at the moment, however, we appreciate the feedback on this. I will make sure that your comments are passed along to our devs team. You are also welcome to post an idea about this on our idea board. 

Hey @"kwisen", welcome to our Community! All the keyboard shortcuts and the options you have, are what you see in the Help Center article you hyperlinked. However, you're more than welcome to post your ideas on our idea board. If your idea gets a lot of votes, we can send it up for review! Let me know if you have any…

Of course, Amir, thanks for the update here! Can you take a look at this thread and try the steps that @"andreabonato" provided, to see if they help you too?

You mean that when you open your Dropbox folder, you don't see a "Mac" or "My Mac" folder at all? Or do they exist, but they don't have your desktop files in them?

Hey @"Pham", thanks for posting on our Community today! If you're not receiving the SMS with the security code, you may want to use an offline code generator, like an authenticator app. You can see more info about that here. Let me know how it goes.

Hey @"amiralin", thanks for joining us on the Dropbox Community! Can you try performing an advanced reinstall of the Dropbox app, to see if that helps? Let me know how it goes.

Hey @"Bo_Jangalz", thanks for joining our Community! I'm afraid that's not currently possible with cameras. Photos can only be uploaded automatically, as you take them, through a phone. When it comes to cameras, you need to plug the camera in to your computer and upload the photos through the Dropbox desktop application.…

Hey @"Phil80", thanks for posting on our Community! Can you check your spam folder, to see if the email went there? If not, try adding no-reply@dropbox.com to your email contacts and then try to verify your email address again. Let me know how it goes.

At the moment, with computer backup, the files can only exist on one location on the specific drive. You could make a copy of your desktop files on a different drive, however, they won't sync with Dropbox. You're welcome to post an idea about this on our idea board!

Thanks for the update here, Wilfred, and happy Monday! Is it possible that your machines are missing some codecs and that's why they cannot play this video on your media players? It can't be corrupted if it previews on our website and on your client's end, but it is strange that you're having this issue on two different…

Thanks for the detailed response, Tom. Since you recently downloaded Dropbox to this new computer and chose to sync your files as online-only, perhaps some of them have stayed that way. Do they have the green check mark icon next to them, or the cloud icon? If lots of them have the cloud icon, you can actually right click…

Hey @"beardedone", thanks for posting on our Community and happy Friday! Are you referring to the history on your notification window, when you click on the Dropbox icon in your system tray/menu bar? If so, I'm afraid that there's no way to clear it at the moment. You're welcome to post an idea about this on our idea…

Hey @"Wilfred Kirby", thanks for reaching out today! Is this a file that was shared with your through a link, or is it saved in your Dropbox account? If it's saved, do you perhaps have the Dropbox application installed on your computer, to check if you can play it from your Dropbox folder? Also, when you download it, does…

Thanks for the feedback about this, Paul, I will definitely pass it along. As for the files, they are still on your computer, they're just in Dropbox. So, even if you're offline, you can still access them from there.

Sure thing, Kevin! Well, you could make a copy of the Dropbox folder on your old computer, move it to the new one (perhaps with a USB drive) and name it 'Dropbox'. And then during the installation of the application, you should be able to use the 'advanced settings' and choose the folder in question as the destination…

Oh, it's great that you'd like the desktop folders to be backed up! And that's kind of how the backup feature works. Your actual desktop folders are in your Dropbox folder and the original folders serve as shortcuts to the folders in the Dropbox folder. If you ever want to disable the feature and move the folders back to…

Hey @"TomTommy1", thanks for posting on our Community. Did you by any chance enable the backup feature for your external drive, when you plugged it in to your computer? Also, is it possible to send me a screenshot of the pop-up notification you receive, so I can check it out? Thanks.

You're most welcome, Robin! If you have any more questions, please make sure to give us a shout. Have a great day!