Hannah Dropbox Community Moderator

Hey @"DianeWBMfg", thanks for posting your question today! Shared links provide view and download access to the recipient, that's why they can't change the order of the files. A workaround you could try would be to rename the files, after you upload them, by adding '1.', '2.', '3.', etc, in front of every file name. That…

Hey @"Zefon376", thanks for posting your question to our Community today! You can upload any kind of file you want to Dropbox. Of course, you wouldn't able to open the .apk files, say, on our website, but you'd be able to upload them. Let me know if you have any questions.

Hey @"xmarc999", thanks for posting on our Community. At the moment, indeed, the Dropbox app should work with Rosetta. Are you having this issue while using it that way? Do you have a Dropbox icon in your menu bar, that can give us some info on the sync status of the app? Are you perhaps getting any error messages? Keep me…

Hey @"Martinolsen758", thanks for letting us know about this. Are you using a Mac computer? If so, can you please go to your account settings and check if the 'Smart sync update for Mac' is enabled for your account? If it's not, make sure to enable it, wait 5 minutes and then quit and relaunch Dropbox on your computer. You…

Hey @"lennartl", thanks for letting us know about this. Would you mind clarifying a few things for me? Are the After Effects projects saved in your Dropbox account? And are you opening them directly from your Dropbox folder? What is the sync status of your Dropbox app? You can see that by hovering your mouse over the…

Hey @"johnshansen", thanks for bringing this to our attention. If you haven't already, can you please restart your computer and check again? After restarting, if it's still not there, can you also try reinstalling it? Let me know how it goes.

So, if I understand this correctly, syncing is happening and the number of files downloading is reducing, it's just super slow. Can you try to reduce the files in your Dropbox folder, by removing some folders you don't really use often with selective sync? This might help speed things up.

Hey @"hanskfroschauer", thanks for bringing this to our attention today. In case you haven't already, can you double-check that you're signed in to the same Dropbox account on all these devices/computers? If you are, can you please describe the steps you followed to connect your iPad and new MacBook to your Dropbox…

Perfect, I'm happy it worked for you! If you ever need anything else, make sure to give us a shout. Have a great day and a happy new year!

Hey @"cloudyx", thanks for joining our Community! I'm not entirely sure this is a Dropbox related issue, however, have you tried clearing the cache on both the Dropbox app and GoodNotes? For Dropbox, you'll find the option in the app's settings. Let me know how it goes.

Hey @"Jeff F", thanks for your post today. Would you mind clarifying something? Are you reinstalling Dropbox on the same computer, which was previously unlinked? Or are you installing Dropbox on a new computer, like the title of your post says? If you're installing on a new computer, it would be best to just sign in and…

Hey @"heaven1206", thanks for reaching out to the Dropbox Community. There is a way to re-enable a file system warning such as this, if you disabled it. Please try these steps. 1. Click on the Dropbox icon in your system tray/menu bar. 2. Click on your initials or profile pic 3. Click on preferences 4. In the Account tab,…

Hey @"MH-77", thanks for bringing this to our attention. Can you let me know what was the original error message that you received when you initially tried to pay for your Dropbox subscription? Also, would you mind trying again, this time from a different WiFi network, to see if that helps? Keep me posted!

Happy to see it worked, David! If you need anything else, make sure to give us a shout. Have a wonderful week ahead! 🙂

Hey @"DavidRGenet", thanks for the nudge here and happy new year! Can you try the steps listed by my colleague Megan in this thread, to see if they help?

Hey @"Ruff1", thanks for taking the time to post on our Community and happy new year! I'm glad you were eventually able to resolve your issue. If you need anything else, make sure to let us know.

Hey @"bacchaegrl", thanks for joining the Dropbox Community and happy new year! Were you able to figure this out? If you don't see a transaction ID attached to the payments, is it possible that you're paying through iTunes/Google Play instead? Keep me posted.

Hey @"SNANA51832", thanks for letting us know about this. The 'PC' and 'PC(2)' folders mean that you have enabled the computer backup feature on two connected PCs, but the backup folder name cannot be changed. Can you clarify what you mean when you say that you reinstalled your PC? Did you update your operating system or…

Hey @"Gomido", thanks for your post today. Since you wanted to remove the transfer option from the menu, I'm glad you were able to find a way to do it. If you need anything else, make sure to lets us know. Have a great day and happy new year!

Perfect, I'm happy to hear you were able to successfully resolve this. If you need anything else, make sure to let us know. Have a great day and a happy new year! 🙂

Thanks for the update! Now, please open the 'Activity Monitor'. It should be under Applications > Utilities. Then, check to see if there are any items that refer to Dropbox, or if you recognize any programs that you may have linked to Dropbox and follow these steps:* Click on the line that references the process to select…

Thanks for the update, Wendy and happy holidays! The 'local/online-only' settings refer to Smart sync, which is a feature that helps you free up ****** drive space. If the app's sync status indicates that it's downloading files, it means that it's trying to sync changes or files added by other users, or changes you made to…

Hey @"MikeWWW", thanks for the nudge here. When did you cancel your Dropbox Plus subscription? I mean, has the account been downgraded to the free version yet? To upgrade to any other plan directly through our site, your Google Play subscription needs to end and the account needs to be downgraded. You can check your plan…

Hey @"monomond", thanks for the nudge here. Did you perhaps only recently update your iOS to 15? Also, if you search for 'Dropbox' in the actions available in Shortcuts, are you able to find a 'save to Dropbox' option that you can use instead?

Hey @"Dunca", thanks for reaching out and sorry to see you're having trouble with this. Are you using a Windows or a Mac computer? Let me know and we'll go from there!

Hey @"wendy_mugridge", thanks for bringing this to our attention today. Can you please check the exact sync status when you hover you mouse over the Dropbox icon? Do you see any sync errors maybe? Also, can both you and your co-workers see your own changes online? Keep me posted.

Hey @"bwfoto", welcome aboard the Dropbox Community. I'm afraid that there's no way to install an older version of the Dropbox desktop app to a computer. The Dropbox app gets updated automatically, so even if you were to install an older version, it wouldn't sync and it would keep trying to update. Let me know if you have…

Hey @"teek1972", welcome to our Community. When you move files out of the Dropbox folder, they should be deleted from your Dropbox. Since the deletion is not reflected in your deleted files page, you'll either still find the files in the 'all files' page, or they never actually synced to your account. In any case, though,…

Hey @"DonaldLiberatore", thanks for commenting here. It sounds like you've enabled computer backup on your Dropbox application. At this point, any file you delete from Dropbox, will be deleted from your computer and vice versa. You can disable it and move your files back to their original locations, by following the steps…

Hey @"Stephen W.15", happy Monday and thanks for posting your questions! Regarding case 1, assuming that by web app, you're talking about the website, indeed, using Dropbox only through the web would result in this behavior. Now, regarding case 2, can you clarify how you'd be uploading the library to Dropbox? Through the…