Hannah Dropbox Community Moderator

Not a problem, Albert! If you have any more questions, let us know. Have a wonderful day and see you around the Community!

Thanks for the update here, guys. Can I send you both an email, so we can look into this more closely? Let me know.

Hey @"AlbertFirkettle" and thanks for commenting here. Like @"Mark" mentioned, on the Family plan, it is not currently possible to allocate a specific amount of quota to the members, nor is it allocated by default. All files added to the plan (by any member) count against the 2 TB the plan offers. For example, say that you…

Hey @"gussy", welcome to the Dropbox Community. Are there other users that are also having this issue? And are you all connected to the same network? Have you tried clearing your browser's cache to see if that helps? If not, let me know and I will send you an email, so we can look into this internally. Cheers.

Hey @"smytheville", thanks for joining our Community. I believe you should be okay to follow the instructions on the window in your screenshot. Unless you're seeing any issues maybe? Are you getting any errors from Dropbox? What's the sync status of the Dropbox app? You can see that by hovering your mouse over the Dropbox…

Do things improve, if you use selective sync to remove some folders from your Dropbox folder?

Hey @"Sambosam", thanks for posting your query to our Community. To give you some info on this, as of January 17, 2022, the Dropbox desktop app only supports Finder and the menu bar, and the desktop app window is no longer available. You should have received an email about this at some point, but not to worry! Your content…

Hey @"jonnz", thanks for your comment here. It sounds like you have two Dropbox accounts, a paid one and a free one. If you login to Dropbox with the email address you saw when you looked up the payment, you will be able to access your paid account and your files.

Hey @"SherryJ", thanks for your nudge. Since you're on a Windows computer, please do send along the error log from the error message you received, so we can investigate. Thanks!

Hey @"msmorto92", sorry to jump in here. Another odd thing is that your Dropbox folder on your Mac was initially 1 TB large and now it's gotten down to 231 GB. How did this happen, did you do something on your end? Selective sync would remove folders from the Dropbox folder, but 1 TB of space is too much, when the website…

Hey @"hunterm", sorry to jump in here. Are you currently posting while logged in to the account that has the issue? If this is an issue that this other user is facing, they (or you) would need to contact us from their account, like Megan suggested. And if it's a paid account, you'd also be able to access live support, so…

No worries, Joe, I just reached out to you, so make sure to check your emails.

Hey @"Kaplan34", thanks for posting your query today. I'm afraid that you can't really restore files that were deleted more than 30 days ago. A Professional or Business account would have a bigger restoration window, but it doesn't work retroactively. So, even if you upgraded, you wouldn't be able to restore files deleted…

Hey @"maxjax800", thanks for bringing this to our attention. Which app is the error coming from? Or is it your OS that's giving it? A screenshot of the error would also be really helpful. Thanks!

Hey @"timbr", sorry to jump in here. You'd now need to find out which security service/app is causing this. Do you have any of the services Jay mentioned in his previous message? Maybe you can look through their settings, to see which one's the culprit. Alternatively, you can temporarily disable them one by one, to find…

Hey @"CKominiak", thanks for reaching out with this. Is this zipped file saved as a zip on our website as well, or did you download a bunch of individual files, which were downloaded as zipped? If they are individual files, do they preview correctly on our site? And have you tried a different service to unzip them? Keep me…

Hey @"stolan2", thanks for bringing this to our attention. Are you seeing this behavior with other processes as well, like uploading or downloading files? Or just the ones you mentioned? Also what's the sync status of your Dropbox app? You can see that if you hover your mouse over the Dropbox icon in your system tray. Let…

Hey @"Joe_wit", thanks for bringing this to our attention and sorry to see that you're having this issue. Do you still have access to the email address previously connected to your account? Can I reach out to you on the address you have here on the Community, so we can look into this more closely? Let me know.

Not a problem and I do understand where you're coming from. I will definitely pass your feedback and comments to our team. If you need anything else, make sure to let us know. Have a great weekend!

Hey @"KE7", thanks for posting your question today and happy Friday! To disconnect a computer from your Dropbox account, you can either sign out of the Dropbox app or remove the computer from your connected devices, in your security page. You can safely delete the Dropbox files from that computer, once it's disconnected.…

Hey @"billmcolo", thanks for joining our Community. If you don't move your mouse while previewing the file, the banner will go away on its own. Let me know if you have any questions!

Sorry to jump in here, @"Tek Nomad". At the moment, where are you able to access and open your desktop files from? Your Dropbox folder? If so, and since computer backup is disabled, you are free to move them back to their original locations. Once that's done, you can move to your Dropbox folder only the files you want to…

Hey @"Mwabz", thanks for reaching out. When you say that your account has been made a business one, do you mean that you upgraded your own account to Dropbox Business? Or are you a member of a Dropbox Business team? Otherwise, if you just have a Plus/Professional subscription, you can cancel it from the link @"Mark"…

Hey @"Hanton", sorry to jump in here. A screenshot of what you see would definitely help us figure this out. As long as you're replying here from a computer, once you click on the reply button, you will be able to see a button to attach a picture.

It seems that this is not possible (any more), Diane. The recipient of a shared link can change the view of the files, as in whether they want them to appear in a grid, or a list, etc. They can't rearrange them, though. Mine and Walter's suggestions are the options you have at the moment.

Hey @"sjagannath28", thanks for joining our Community. Kindly note that you cannot transfer a subscription to a different account, even if you had access to the email associated with the paid account. What you could do, if you remember the password for it and can login, is to change the email address to one you can access.…

Hey @"robinwn", thanks for letting us know about this. Does this happen only with Dropbox files/folders? And does it happen with all of them or just specific ones? Keep me posted.

Hey @"kle081", thanks for reaching out to the Dropbox Community! Not to worry, I can help you cancel your subscription, even though you don't have access to the account in question. Do you mind if I send you an email to the address of the account you have here on the Community? Let me know.

Hey @"SNANA51832", thanks for the update here. You won't really be able to rename the PC(2) folder, I'm afraid. And even though the computer was unlinked, it's still the same computer, and Dropbox recognizes that, so the backup folder will keep getting named 'PC(2)'. Now, since the first 'PC' folder is empty, though, now…

Hey @"IsaacGaz", sorry to jump in to your conversation with Megan. This is a strange issue to happen on a Windows computer, indeed and definitely not a known one. May I ask, is your 'E' drive an internal or external drive? And what happens now, if you reinstall Dropbox and switch the folder to online-only again?