Hannah Dropbox Community Moderator

Hey @"bibotheghost", thanks for bringing this to our attention. Do you see the same behavior, if you open the file using a different browser or an incognito/private browsing window? And what if you view the Dropbox version history for the file, do the changes show up there? Keep me posted!

Hey @"AndrewD2", thanks for letting us know about this. Can you clarify if you're seeing this behavior only in Finder or our website as well? Have you tried restarting your computer or the Dropbox app since this started happening? Let me know and we'll go from there.

Hey @"MN Photos", welcome aboard the Dropbox Community! Are you currently on a Dropbox Professional or Business subscription? The watermarking feature is currently available only for those plans, so perhaps that's why you can't see the option.

Hey @"HarryBagg", thanks for posting today! Would you mind clarifying the process you're following a little bit? Like, how are you saving files from your Paper doc to Premiere Pro? Any screenshots you can send me, so I can get a better visual, would also be really helpful. Thanks.

Hey @"yenohos", it sounds like your payment was voided, instead of refunded. That's why it hasn't appeared back in your available funds, because it might still be in a pending state. You'll need to contact your bank, so they can move the amount out of a pending state.

Hey @"Aurora69", thanks for bringing this to our attention. I moved your post to this thread, as this looks like a similar issue. Can you please try the steps in the accepted solution by my colleague Walter, to see if they help?

Thanks for the update! Can you let me know what version of the app you have installed and also what OS version you have, please?

Hey @"ivorhession", thanks for reaching out to us today. Can I actually reach out to you via email, so we can investigate on this further? Let me know!

Hey @"Marc IL", thanks for reaching out to our Community. A URL of a file or folder will definitely open only the online version and only for the person who is logged in to the account the files are saved in. If you want to use links, as a workaround, you can use a Dropbox shared link, which is used for sharing…

Hey @"DoW", thanks for the nudge here. Have you tried uninstalling and reinstalling the Passwords app, to see if that helps?

Hey @"felixelaeis", sorry to jump in here. Can you please send us a screenshot of the error message, so we can look into this? Thanks!

Hey @"Checkmate Bishop", thanks for reaching out. I moved your post to this thread, as I believe you're referring to the same situation. You should find some useful info here about this in Walter's reply, but do let me know if you have any questions.

Hey @"franzxaveer", thanks for updating me about this! I know it's been a while and I'm really sorry for the delay, but I'm happy to see that the advanced reinstall did it. If you have any other questions, make sure to give us a shout. Have a great weekend!

Hey @"ckmueller", thanks for reaching out to the Dropbox Community this Friday! Is the person having this issue on a Dropbox Business account? If so, they'd indeed need a paid G-Suite account to edit the files. A Google or Gmail account won't be enough in this instance. Let me know if you have any questions or if that's…

Hey @"Piggy75", thanks for joining our Community! Are you referring to the Dropbox app on your phone? And do you have an Android phone? Do you still see your photos in the 'photos' tab? Keep me posted!

Hey @"jkj1", thanks for reaching out to the Dropbox Community! You should be able to access the Dropbox preferences from the Dropbox icon in your system tray. Once you locate them, you can follow the steps here to disable computer backup. Let me know how it goes!

Thank you for your updates here, Jessica. Can we actually reach out to you via email, so we can look into this further?

Hey @"franzxaveer", thanks for bringing this to our attention. It's really strange for a laptop to be registering as an iPhone, indeed. Can you try unlinking the device again from your security page and performing an advanced reinstall of the application, to see if that helps? Keep me posted!

Hey @"buddyboy101", thanks for bringing this to our attention. Are you searching from the 'all files' or 'home' page? Would you mind sharing a screenshot or better, a screen recording of this, so we can have a better look? Just make sure you hide any personal info. Thanks!

Hey @"Sadk", thanks for the nudge here. Have you tried opening the link from a different browser or to clear your browser's cache, to see if that helps? If you did and the issue persists, can you check with the person who sent you the link, to make sure that the file is still saved in their account?

Hey @"Roger H.15", happy Monday! Are you able to open your files when they are set to local?

Hey @"stephen_", thanks for posting your question today. When it comes to MS Office files, you can use the Dropbox Badge, so you know when someone else is on a file. For other kinds of files, there are a couple of workarounds. Dropbox Business and Professional users have the file locking option available for such cases.…

Hey @"Hoorad Farrokh", welcome to the Dropbox Community! Have you checked this article, to make sure you followed the correct steps to redeem your promotion? Let me know.

Hey @"RayH", thanks for reaching out. Did you have any issues, when this error appeared, or did it allow you to sign in as normal? And did the error message go away after you signed in? Also, make sure you try from a different browser as well, to see if you get the same behavior. Keep me posted on how it goes!

Hey @"Shakyjake64", welcome to our Community. How did you add these files to your account? The desktop app, website, or mobile app? And are they available when accessing your account online? If they are, I'd suggest you also try using a different browser or an incognito/private browsing window. Let me know how it goes and…

Hey @"Kyle mcGill", thanks for joining our Community and sorry to see you're having trouble with our desktop app. So, if I understand correctly, you never managed to perform the advanced reinstall, right? Can you try following the steps in this article to see if it helps? Keep me posted.

Sorry to jump in here too, @"LB77"! If this user has more than 300k files in their Dropbox folder, the issue should be resolved by using selective sync, to remove some unused folders. This will reduce the load of the app and it will work more efficiently.

Hey @"wiza", thanks for lettings us know about this and I'm sorry to see you've lost updates of your file. If you checked the version history for the file, and haven't found your most recent versions, it seems that your updates never actually synced to your account. Were you ever able to access your updated file through…

Sorry for the delay here! I was actually referring to selective sync, which will help lessen the app's load and basically help it perform better. Would you mind trying to see if that will help? And we'll go from there.

Hey @"ken48", thanks for joining our Community! At the moment, the web download limit for our website is 20 GB, which is probably why you're having this issue. A workaround for this could be to install the Dropbox application and use it to sync the file to your computer that way. You can read more about the application and…