Hannah Dropbox Community Moderator

Thanks for the nudge here, @"illustratoreric". Can you please let me know what you see in that folder? Do you see your actual desktop files, or shortcuts to your desktop files? Also, if you go to your Dropbox folder, do you see your desktop files there, perhaps?

Hey @"Maggie A.1", thanks for bringing this to our attention. Can you please clarify if you're referring to videos you upload manually or videos that are supposed to upload automatically through Camera Uploads? Also, have you tried clearing the app's cache at all? You'll find that option in the app's settings. Keep me…

Thanks for the updates, @"Neil_Stanley". Did you get the chance to try the advanced reinstall, after all? Do let us know what happens, once you do!

Thanks for the update here. I do understand where you're coming from. Indeed, these two features differ, in the sense that selective sync will remove the files from the Dropbox folder completely. Whereas, making a folder online-only will just stop it from taking up space in your ****** drive, but it will still appear in…

Hey @"kkcljanice", thanks for reaching out. Indeed, would you mind sending over a screenshot of how the icons appear, so we can have a look? Just make sure you hide any personal info. Thanks!

Hey @"BobP45", thanks for bringing this to our attention. The advice you got from our support team about the number of files in your Dropbox folder is super valid. So, I would definitely suggest you use selective sync to remove some folders and bring down the file count, to see if that helps. Do let me know how it goes and…

No worries, @"Jon R.17", I just sent you an email, so we can look into this internally. Make sure to check it out when you have the time.

Hey @"digitalworker", thanks for bringing this to our attention. Are you seeing the same issue, if you try from a different browser or an Incognito/private browsing window? And can you also clear your browser's cache to see if that helps? Let me know how it goes. 

I got it, thanks! I just sent you an email, so make sure you check your inbox. 

Hey @"RCK1985", thanks for using Replay and for reaching out to us today. Do you mind if I actually send you an email, so we can look into your issue internally? Thanks.

Hey @"Anthea1", thanks for letting us know about this. I tested this on my end and I do see the x on the right of each tag. Have you tried logging in to your account through a different browser or an incognito/private browsing window, to see if you get a different behavior? Let me know what you find.

Hey @"trebit", thanks for bringing this to our attention. I removed your link, to keep it from generating a large amount of traffic, which would result in your links being temporarily banned. Are you opening the link through the Dropbox app? And can you also send me a screenshot of the error message you're getting? Thanks.

Thanks for updating me here. Can I send you an email @"BC17" and @"Jon R.17", so we can look into this internally?

Sorry for jumping in here @"HaseebMIT". It looks like you might need to contact Microsoft directly, to see if there are any tips they can give you on their end. Do let us know what happens, though, it would be really helpful, in case someone else comes across this issue. Thanks!

Have you refreshed your file explorer, by restarting your computer at all? Also, if you quit/close the Dropbox app, does anything change regarding the file search?

Thanks for the update here! Did you use an Android or iOS device to start the trial? If it's an iOS device, can you open the Dropbox app, tap on 'account', then on the gear icon and then on 'restore purchase', to see if that helps?

Thanks for the nudge here, @"mwaters5". Can you please clarify what you mean when you say that it won't let you reinstall the application? Are you getting some kind of error message? Can you try to download the installer from this link, to see if that helps?

Hey @"rmc40", sorry to jump in here! If you got an error, it's possible that the trial never went through. Or do you see that you're on a trial somewhere in your account? Also, where did you start the trial from? The Dropbox site or the mobile app?

Thanks for the updates here! Hmm, what is the status of your Dropbox application? You can see that by hovering your mouse over the Dropbox icon in your system tray. And do you mean that you and your boss are both accessing the same Dropbox account from different computers? Does this document appear when your boss accesses…

Hey @"BC17", sorry to jump in here. Would you mind trying a more advanced reinstall of the app, to see if that helps?

 Hey @"BKFC", thanks for posting to our Community today. We do appreciate your feedback about this. I will definitely pass your comments along to our team. The process you mentioned, won't re-download all the files from your online account, but will just index the changes. Of course, since the old Dropbox folder hasn't…

Hey @"amalb", sorry for jumping in here. I'm afraid there's no way for you to check how many accounts you might have created. A workaround would be to try to sign in with each of your email addresses, try the forgot password option and check if a password reset email reaches that address. Regarding your files, have you…

Hey @"jessifishman". thanks for bringing this to our attention. Can you confirm if the issue is only with searching for the files? Otherwise, if you try to locate them manually, are you able to see them in your Dropbox folder? For the files that are online, but not in the Dropbox folder at all, can you check if they…

Apologies for the misunderstanding, Ivor and thanks for replying back to me! I've just sent you an email, so we can investigate together. 🙂

Hey @"iamaueey", thanks for coming to us with this. This probably has to do with the fact that you uninstalled the Dropbox app, without disabling backup first. Have you tried looking in your deleted files page in Dropbox or your trash, to see if you can find the folder there? Let me know and we'll take it from there.

Hey @"ivorhession", sorry for the misunderstanding. I have sent an email to the address associated with the @"yenohos" account, the user that originally created this post. Your reply made me think that you were the same person, replying from a different account, is that not the case?

Hey @"MarSD", thanks for bringing this to our attention. Are you seeing this behavior on the Dropbox website, or your local Dropbox folder? If it's on the website, can you try from a different browser or an incognito/private browsing window, to see if that helps? Keep me posted.

Hey @"busyinla", welcome to the Dropbox Community. The option to disable this pop-up, can be found in the Dropbox application preferences, not the online settings. You'll find the preferences after clicking on the Dropbox icon in your system tray. Let me know how it goes!

I've just sent you an email, so make sure to get back to me when you have a chance!

Hey @"mosn", thanks for posting on our Community! You're probably referring to the new release of Dropbox Paper, which is automatically available to our new users. This is slowly being rolled out to our older users as well. You can read more about this here. Let us know if you have any questions.