Hannah Dropbox Community Moderator

Thanks for the update, David. If you go to the Dropbox app settings and clear the cache of the app, does that help?

Hey @"kkcljanice", can you test something for me? Is it possible to create a new user profile on your computer and test things out, to see if there's some kind of mis-configuration on your original user account that might be causing this?

Thanks for the nudge here, @"Kyle mcGill". If you're not able to uninstall Dropbox, please follow these steps: * Open the "Task Manager" by right-clicking the taskbar and clicking "Start Task Manager". * Click "Processes", to see if there are any processes associated with Dropbox, that might be preventing it from being…

Hey @"PaulFay", thanks for joining our Community. I understand it can be difficult to use the Dropbox desktop app with multiple Dropbox accounts. However, the only way to have two Dropbox accounts on the same computer, without having to log out and back in, is if one of your accounts is a Dropbox Business one. Currently,…

Hey @"MissPaulette", thanks for the nudge here and sorry to see you're having trouble. Would you mind giving some details about the issue you're having? Have you also checked this article with info on how to use Dropbox through your Files app to make sure everything's okay on your end?

Hey @"AxelG", sorry to jump in here. If you click on the dropdown menu (arrow) next to the 'download' option, what other options do you see? And if you click on the '...' (ellipsis) button on the right side of the file name, before actually opening it to preview it, do you see the 'open in' option there?

Sorry to jump in here, @"rootsandculture". The thing is that Dropbox doesn't put any caps on the syncing speeds, however syncing is a bit more complicated process, than just transferring data. Each file is divided and compressed into hashed components, then transferred via secure data transfer, then encrypted and then…

Sorry to jump in here, @"David6162". Can you let us know what type of file this is happening to (for example .txt) and how you are editing these files? Are you using some kind of third party app?

Hey @"Myszab", thanks for reaching out to our Community today. Since the charges do not appear in your account settings, is it possible that you have a second account? You can try searching the payment info with our payment lookup tool, which will show you the email address connected to the paid account. Do you see the…

Hey @"wuthelotus", thanks for letting us know about this. Can you please send me a couple of screenshots, so I can look into this? One from the right click options of a backed up file in the Dropbox folder and one from the options online. Thanks in advance!

Thanks for keeping us in the loop, Neil! I'm glad to see that it works now. Make sure to let us know if anything happens, though. Other than that, have a great week ahead!

Thanks for the update here, Haseeb! We really appreciate you keeping us in the loop regarding your issue. I'm happy to see it's now resolved! If you have any other questions, make sure to give us a shout. Have a great weekend and see you around the Community!

Hey @"silvi3", thanks for the info and the screenshots! Is it possible that the folder your colleague is trying to share, contains other folders that are already shared with other people? If that's the case, she won't be able to share that folder with edit permissions. See this article for more info and workarounds.

Hey @"Quuzuu", thanks for letting us know about this. Are you able to locate this file in your local Dropbox folder? If so, can you just drag it out of Dropbox with your mouse and then drag it back in, to see if that helps? Let me know what you find.

Can you check if you're signed in to the correct Dropbox account, @"ARCHIVOfis"? As for you @"ycova00", you will definitely need to reach out to our support team and let them know what happened. They'll be able to help you out. Let me know if you have trouble reaching out to them.

Hey @"nicoloceneda", thanks for bringing this to our attention. I'm assuming you're having this issue on the Dropbox website, right? Have you tried using a different browser or an incognito/private browsing window, to see if that helps? Let me know how it goes.

Hey @"SandraKim", thanks for the comment. This usually happens due to lack of Dropbox space of the people you're sharing files with. If they can access them as normal, it means they have enough space. If they don't have enough space and you have a Dropbox Business team, they're prompted to join, so they can have enough…

Hey @"dazoom", @"iksor" and @"Vahab Solgi", thanks for alerting us to this. Can you all just confirm that you don't see any prompt to add your date of birth, when you sign in your account online?

Hey @"Tony K.16", thanks for the comment here. These look like they might be system files that are trying to sync to your Dropbox. Did you perhaps enable the computer backup feature on the Dropbox application? Do you have a 'PC' named folder in your Dropbox folder and are you able to locate these files there?

Sorry to jump in here, @"rlloyd" and sorry to see you're having trouble. Do you have access to your Dropbox accounts, both free and paid? If so, a workaround for this would be to login to the free one, replace the email address with a third, placeholder address , which will free up the one you want to use. Then, you can…

Thanks for the screenshot, @"mev9313" and sorry to jump in here. Can you also send us the ticket number from your communication with our support team, so we can take a look into that as well? Thanks.

Thanks for the comment here, @"xxyyzz" and sorry to see you're having trouble. Can you try to reset your password again, from a different connection or network, to see if that helps?

Hey @"spikehead9", thanks for bringing this to our attention. Are you having this issue on Safari or a different browser? If you use a different browser, does it work? And are you trying to preview files that are saved to your Dropbox account, or did someone share these files with you through a link? Let me know and we'll…

That's awesome to hear! And not a problem at all! If you need anything else, make sure to give us a shout. Have a great day!

Sorry to jump in here, @"pdx_user". Would you mind sending over a screenshot for where you see this notification, so we can look into it? Also, this might be a cache thing. If you want you can clear Dropbox's cache, to see if that helps.

And what's the sync status and version of the app, please?

Hey @"luiscoles", welcome to the Dropbox Community! While there's no official integration of Dropbox with Shopify, after looking online, I was able to find a few websites referring to connecting Dropbox and Shopify. We can't be sure how this 'integration' works, but you should be able to find out more info here or if you…

Hey @"Luc-FJ", thanks for posting your question to our Community today. Would you mind giving us a bit more info on what you see? Do you not see any icons on your files at all? Or are they just different? Also, what's the status and the version of the application installed on your computer? You can see that by hovering…

Moderator edit: This post is for a feature or product we can support you with so we have moved the post to Help from the Community so you can get help from our team of moderators, Super users and other Dropbox users.

Hey @"Michael_QM", sorry to jump into your conversation with Megan. Can you please clarify the issue a little bit, though, just so that I'm sure what we're dealing with? Are you saying that if you go to the 'content' tab in your admin console, you're no longer able to search for folders? Do you not see the search bar there…