Hannah Dropbox Community Moderator

Thanks everyone! I've just sent you all emails, so make sure to get back to me, when you get a chance.

Hey @"Enid Pretorius", thanks for reaching out to the Dropbox Community. The tax you pay for your Dropbox subscription depends on the billing zip code or country associated with your account. You can read more about this in our help center. Let me know if you have any questions.

Hey @"FVE", thanks for the nudge. Are you using the same printer/scanner? Can you send us a screenshot of the error please?

Hey @"rr2018", thanks for the nudge here. If you sign in to the Dropbox application with the credentials of that account, are you able to switch the files from online-only to local, so that you can move or copy them elsewhere?

Hey @"bertram", I've just sent you an email, so make sure to get back to me, when you get a chance. As for you @"cyber1", @"Snapman" and @"Anahston", can we also reach out via email, to check this out?

Hey @"Neil B.18", thanks for bringing this to our attention. Would you mind giving me a bit more insight on the differences between the two computers? For example, do you see different options when you right/control click on files in your Dropbox folders? On your Mac Studio, when you double-click online only files, do they…

Hey @"isydia", thanks for reaching out. Sorry to see your colleague has trouble accessing their account. Does she have a computer linked to her account? If so, she can click on the Dropbox icon in her system tray/menu bar and then click the globe icon. This should open the web version of her account, so she can disable two…

Hey @"Iainmcc", thanks for letting us know about this. Have you checked if the application is running on your computer? Does it sync as normal? What's the sync status and version of the app, when you hover your mouse over the Dropbox icon in your system tray? Lastly, do you perhaps have any third party file browsers? Let…

Hey anonymous, thanks for posting your question to our Community. The backup folder from your old computer will remain in your account, until you manually delete it. Have you unlinked that computer from your account yet? If not, you can go to the security tab in your account settings and click on the trash can next to it.…

Hey @"tfd0926", thanks for bringing this to our attention. Can you please open the Dropbox app preferences and see if the 'start Dropbox on system startup' option is checked? To find the preferences, click on that Dropbox icon in your system tray, then on your initials/profile pic and then on 'preferences'. If it's already…

Hey @"mikepav", thanks for reaching out. I merged your post to this thread, which seems relevant. Can you check the versions of the Dropbox application installed on your computers as well as the sync status and let me know? On Windows computers, you can see that when hovering your mouse over the Dropbox icon in your system…

No worries, @"bertram". Can we send you an email, so we can look into this internally?

Sorry to jump in here, @"cgnerd". The process of making a file online-only and selective sync are a bit different from each other. Making a file online-only stops it from taking up space on your ****** drive, but a placeholder file still remains in the folder. With selective sync you can remove entire folders off of the…

Ehi @"ADRDan", grazie per il commento qui. Come ha menzionato Rich nella sua risposta sopra, tutto ciò è accaduto, a causa della fine del supporto per i team liberi. Al momento, puoi collegare un account di lavoro e un account personale allo stesso computer, se uno di loro è un team Dropbox Business a pagamento. Una…

Hey @"bertram", thanks for reaching out. I just moved your post to this relevant thread. Have you perhaps taken a look at this article, to see if you meet the criteria to redeem the promotional space? If so, get back to us and we can send you an email, so we can look into it internally. Thanks!

Hey @"Chetter0404", sorry to jump in here. Thanks for the screenshots you sent us. Have you tried to disable computer backup, using the steps here, to see if that works?

Hey @"ThomasGB", thanks for reaching out to the Dropbox Community today. Are you also getting the same error message? Can you send us a screenshot, so we can check it out? Also, what is the sync status and version of the Dropbox application on your computer? You can see that by hovering over the Dropbox icon in your system…

Thanks so much for keeping us in the loop, Joe! This will definitely come in useful in case another user comes across the same issue. We appreciate this and if there's anything else we can do, don't hesitate to come back!

No worries, I just emailed you, so make sure to check your inbox.

Hey @"Gazlaz", @"zoltan" and @"Jelen", thanks for bringing this to our attention. Are you having this issue only when opening files saved to your Dropbox? How about other MS Office files saved in other places on your device? If it's just Dropbox, can you try to clear out the Dropbox app's cache, from the option in the…

Hey @"Gleb K.1", thanks for posting your question to our Community. Can I actually send you an email, so we can look into your query together? Let me know.

Hey @"Glen Wayman", thanks for letting us know about this. Can you try to update your billing info, using a different browser or an incognito/private browsing window, to see if that helps? Keep me posted!

Thanks for the nudge here, @"jmkUK". Have you tried logging in to your business account from a different browser or from an incognito/private browsing window, to see if you can locate your files?

Sorry to jump in here, @"joekur"! When you say that the application shows that it's syncing, but it's not, does it seem like it's stuck on a specific number of files? What is the exact sync status of the application and the version installed? You can see that by hovering your mouse over the Dropbox icon in your system tray.

No worries, I just sent you an email, so we can look into this together!

Sure thing, Pavlo, I just sent you an email, so make sure to get back to me, when you get a chance.

Don't worry, @"xxyyzz", we'll try our best to help you out. Are you not receiving the password reset email, on the address associated with the account you're using here, on the Community? Or is it a different Dropbox account? Can we send you an email, so we can look into this?

Hey @"Pavlo Zhyvaha", thank you for the comment. May we reach out to you via email, to look into your request? Let me know.

Thanks for the screenshot and the update. There's no specific transaction ID here, which would help us find out about this payment, I'm afraid. Is it a credit card payment, or through PayPal or maybe through iTunes?

Thanks for the nudge, @"EMarioC" and sorry for any confusion. If your business account was a free team and you had linked it with a personal account, yes, you won't be able to link these two accounts any more. A personal account can only be linked to a paid Dropbox Business account. You can read more about what happened…