Hannah Dropbox Community Moderator

Hi @"jaajuska", how are you today? Can you please click on the Dropbox icon in your system tray and then on the folder icon? This should open your Dropbox folder. Is that the same folder you're having this issue with? And if you right click on your files from there, are the Dropbox options like 'send with transfer' still…

Hey @"debattwg", how are you today? Sorry to jump in, but would you mind trying from this link? You should be able to find this setting yourself in the 'settings' tab of your admin console.

Hey @"twindux", thanks for taking the time to post to our Community. Indeed, we've made some changes to file requests and you can now use naming conventions for them, with multiple options, depending on the file type. I will however, pass your comments along to our team, so thank you for the feedback. If you have any…

Hey @"Platon87", thanks for posting to the Dropbox Community. Would it be okay for me to reach out to you via email, so we can look into this internally? Let me know!

Hey @"AM1981", thanks for the update. Can we actually send you an email, so we can look into this internally? As for you @"superuser", I'm sorry to see you're also having issues. The issues you mentioned, do you experience them only when using the Dropbox mobile app on your iPad? And what kind of error messages are you…

Hey @"jaajuska", welcome to our Community! Can you please let me know if you are having this issue on all your Dropbox files? Or do you see this behavior only in your backup (PC) folder? Also, what is the sync status of your Dropbox app? You can see that by hovering your mouse over the Dropbox icon in your system tray.…

Thanks for keeping me in the loop with this issue! Can you let me know what's the exact sync status of the app at the moment when you hover your mouse over the Dropbox icon? A screenshot would be really helpful, if you can send one.

Not a problem, I just sent you an email, so make sure to get back to me when you get a chance!

Hey @"AM1981", sorry to jump in here and happy Friday! Would you mind letting us know what troubleshooting steps you've already tried? Like, have you tried to uninstall the Dropbox app, restart your device and then reinstall it? Have you made sure that you have enough free memory on your device? The Dropbox app needs about…

No worries, may I reach out to you via email myself, so we can look into this?

Hey @"anabranez", thanks for the nudge here. If you entered your birth date incorrectly, you can simply contact our support team, to let them know and they'll be able to help you resolve this.

Sorry to jump in here, @"DD2022". i'm afraid that if the files themselves were never backed up/synced to Dropbox, there's pretty much nothing we can do to restore them through Dropbox. But, can you confirm that you no longer see the 'desktop', 'documents' and 'downloads' folders in the backup folder in your Dropbox folder…

Thanks for the update here. Can you please try the following steps, to see if they help? 1) Make sure the Dropbox desktop application is running 2) Click on the Dropbox icon in your system tray by the clock and then click on your initials or profile picture in the Notifications panel 3) Select 'Preferences' 4) Click on the…

Hey @"danbett", sorry to jump in. We do understand where you're coming from and your comments will definitely be passed along to the team. Regarding a workaround, you can either disable backup, or move/copy the files you want to share to a different location in your Dropbox folder. That way, you'll be able to share them as…

Hey @"LO_13", thanks for taking the time to post to our Community. We really appreciate your feedback regarding this and rest assured that your comments will be passed along to our team. Also, this idea already exists on our idea board, so I would definitely urge you to vote on it here. Let me know if you have any…

Hey @"RobbiJ", thanks for bringing this to our attention. What is currently the sync status of the Dropbox application on your PC? You can see that by hovering your mouse over the Dropbox icon in your system tray. Do you see any error messages there? Keep me posted and we'll go from there.

Hey @"brains", thanks for posting to our Community today. Can you let me know which version of macOS you're running on your computer? Also, which version of Dropbox do you have installed? You can see that by hovering your mouse over the Dropbox icon in your menu bar. Keep me posted!

Hey @"serenasu", thanks for bringing this to our attention. If you haven't already, can you please restart your computer, to see if that helps? If not, hover your mouse over the Dropbox icon in your system tray, to see if there are any error messages or sync issues causing this behavior.

Hey @"Dimples", sorry to jump in. I think Megan is referring to the file in question, the one in the sync issues. Are you able to locate that on our website, to check for the spaces she mentioned?

Hey @"phardy007", thanks for the nudge here. Can you let us know which version of macOS you have? And do you see the Dropbox shortcut in 'locations' now instead? 

Hey @"damnfdh", thanks for the nudge and sorry to hear you're having trouble. Can you let us know what the issue is exactly? So more details, would be really helpful. And if you can also describe the steps you followed, after you came across it, that would also be great. Is anybody else perhaps still having issues with…

Thanks for the nudge here, @"sadagopal". Can I send you an email, so we can look into this internally?

Hey @"socksinacan", thanks for bringing this to our attention. Have you checked the sync status of the Dropbox app? You can see that by hovering your mouse over the Dropbox icon in your system tray/menu bar. Do you see any error messages? Also, what is your computer's OS and version? Thanks in advance!

Hey @"Eve17", welcome to Dropbox and to our Community as well! Would you mind sending some screenshots over, so we can have a visual of your first issue? Perhaps a screenshot of how the files appear when local and one of them when they're online-only. As for the sync issues, have you tried moving those particular files out…

Thanks for the update here and happy Friday! What if you force quit all Dropbox instances except for the 'Dropbox Finder Integration' one and then force quit and relaunch Finder? Does it make a difference?

That's great to hear, Kristoffer! If you stumble upon any other issues, just give us a shout. Have a great day!

Hey, @"grov"! I'm happy to see that your issue was eventually resolved and thanks for keeping us in the loop. As for you @"ajborson", can you give us some more details on the issue? Why are you not able to access your files through the Dropbox app? And are you referring to the Dropbox mobile app or the desktop app? Any…

Hey @"will-1000", thanks for the nudge here and sorry to see you're having trouble. Have you tried reaching out to our support team about this? If so, please send me the ticket number, so I can locate it in our system.

Would it be possible to send us a short screen recording of what you see when you follow the steps described in the article? Or perhaps a series of screenshots showing the steps you follow. Thanks so much!

Thanks for the update and the screenshot here. Would you mind trying these steps to see if they help? * Click on the Dropbox icon in your menu bar and quit the application * Open your Activity Monitor from your Mac Utilities folder * Force quit out of the instances of the Dropbox application that are running by searching…