Hannah Dropbox Community Moderator

Sorry to see you're also having trouble, @"Chouette" and thanks for the update, Adrian. Can you both try to disconnect your Outlook account from your connected apps page in Dropbox and then reconnect it, to see if that helps?

Hey @"rasherson", thanks for the nudge here. If you check the email address this email was sent to, is the same as the one you see in your account settings? If not, you probably have another Dropbox account that is full, under that email. Let me know if that's not the case.

Thanks for the update here, Andrea! So, if you're using the Dropbox folder on your computer to add the files, do you mean that you're adding them, but for some reason they don't sync to your account? What if you move them out of the Dropbox folder and then back in? Also, what's the sync status of the Dropbox application?…

Hey @"AndreaOB", thanks for letting us know about this. Can you give us some more info on the issue? Are you trying to upload the files through our website, through the Dropbox folder on your computer, or the mobile app? Do you get any error messages when you try? And is it possible that you've run out of space in your…

Hey @"AdrianN", thanks for joining the Dropbox Community. Since we don't really have a standalone app for Outlook, would mind giving a bit more info on the issue? Which app are you using? Do you see Outlook in your connected apps page in the Dropbox settings? And where are you seeing this error message? If you can also…

Hey @"anahitalita", thanks for reaching out to our Community. To add to what Rich mentioned, you can also use file requests. With file requests, you can request files from people and these won't take up their Dropbox space. You can read more about them and how to create them here. I hope this helps!

Hey @"Don Jensen", thanks for letting us know about this. Is your screen zoomed in by any chance? Can you send us a screenshot of how this looks for you, so we can have a visual? Thanks!

Thanks for the nudge here, @"peter true legacy homes". Are you also having issues opening Office files through our website? If you cleared the cache in Chrome, but the issue wasn't resolved, this may be because of a security setting or a plugin that you have installed. I would restore the browser to its default settings…

Hey everyone! Thanks for the nudges here. Are you all still experiencing this issue? Can you all send over some screenshots of what you see on your end, so we can have a visual of the situation? Also which version of Dropbox are you using and what's the sync status of the app? You can see that by hovering your mouse over…

Hi @"Melou", I am a moderator here on the Dropbox Community. Let me know if you're still having an issue!

Hey @"kalbrandon", I've just sent you an email, so make sure to get back to me when you get a chance. Thanks!

Thanks for your comment here, @"RCTX". We really appreciate your feedback on this matter and rest assured your comments have been passed along to our team. I have also added an internal note to your conversation with our support agent and they will be replying back to you the soonest possible. Let us know if you have any…

Sorry to jump in here, @"ALWF". Do you mean that you have multiple Dropbox folders on your computer in all those locations? Generally, only one Dropbox folder is the working/syncing one; you can find which one it is, by clicking on the Dropbox icon in your system stay. Then, click on your initials/profile pic, then on…

Hey @"LanMartuk", thanks for the nudge here. Was your account part of a Dropbox Business team and your account got deleted by the admin, or is something else that's wrong? Any additional info you can give us, would be really helpful.

Hey @"Melou", sorry to see you're having trouble. Are you having issues upgrading your account to a specific plan as well? And do you also have extended version history enabled? I've just sent you an email, @"Xeri", so make sure to get back to me when you get a chance.

Thanks for the feedback here, @"Nousmedis", I'll make sure your comments are passed along to our team. Are you also facing this issue?

Hey @"Dannemannet", thanks for bringing this to our attention. Wow, it looks like you've done quite a lot of troubleshooting already, thanks for letting us know what you tried. Can you let me know the version of Dropbox you currently have installed? And can you also send us the ticket number for your communication with our…

Hi @"aisb", thanks very much for your comments, rest assured that they will be passed along to our team. Would you mind sending over the ticket numbers from the communications you've been having with our support team? As for you @"clira", I completely understand where you're coming from, but know that we're definitely…

Sorry to jump in here, @"pmjzzz"! Did you maybe uninstall and reinstall the Dropbox app on your phone? That would also cause the offline files to stop being available offline.

Thanks for the update and the screenshot here. If you hover your mouse over the Dropbox icon in your menu bar, which version of Dropbox do you have installed and what's the sync status of the app, please?

Hey @"Xeri", can you let me know if you're trying to upgrade to a paid Dropbox Professional subscription, or were you going for the trial first? And have you tried doing this through a different browser, to see if that helps?

Hey @"stinkerbill", thanks for bringing this to our attention. There is indeed such a setting, however it shouldn't revert your files to online-only after such a short amount of time. You can see more info and how to disable it here. Let me know how it goes and if it makes any difference or not. Thanks!

Thanks for keeping us updated on this, everyone. I'm happy to see that the steps Walter linked above have been helpful. Are you still having an issue with this now, @"Mavamaks"?

Hey @"HarryH", thanks for reaching out to us. I moved your post under this relevant thread, I hope that's alright. Is it possible that you're using Passwords on 3 devices already? With the Basic plan, you are limited to using Passwords on only 3 devices, could that be the case with you as well?

Hey @"KarenSW", thanks for reaching out to us. I was able to test this out on my end, but it worked for me, both when pasting from the Excel sheet itself and within Dropbox. Would you mind trying this out using a different browser or an incognito/private browsing window? Let me know what you find!

Thanks for the update, Jana! So, the Dropbox options when right clicking are only available for files in your Dropbox folder, the one you accessed from the Dropbox icon. Are you perhaps looking at a different folder path? One outside of Dropbox? Or perhaps an older Dropbox folder that no loner syncs to your account?

Hey @"mark iturzaeta", thanks for the nudge here and sorry to see you're having trouble. Is it possible that you're logged in to a different (free) Dropbox account and not your paid one? You can check that through the plan tab in your account settings here. If that's the case, do you have access/can login to the paid…

Hey @"Blackie1", did you get a chance to look for the ticket number Megan asked for? As for you, @"MoeandRob", I moved your post to this relevant thread. Can you let me know a bit more about your situation? Are you on the most recent version of iPad OS and Dropbox? Any additional info you can give me, would be really…

Sorry to jump in here, @"sam321". The Dropbox folder is a folder created on your computer when the Dropbox application is installed. In the Dropbox folder, the application syncs all the files saved in your Dropbox account. If you had enabled computer backup, that's also where all your desktop files would be. Have you…

I see, thanks for the update here. It seems that you might be on a kind of older version of Dropbox Business and might not have the updated team shared workspace. You can read more about this update here.