Hannah Dropbox Community Moderator

Thanks for the nudge, @"hal-ueda", and sorry to see you're having trouble. Did you check out the info in the thread above? How about this article?

Hey @"jayflower", thanks for posting to our Community. YNAB is a third party app we don't have an official integration with, but let's see what we can find about this. Do you have the latest version of the Dropbox and YNAB apps installed on your phone? If you clear the cache on the Dropbox app from the app's settings, and…

Hey @"WAS48", how are you today? Regarding someone else using your email, since a Dropbox account (yours) already exists, no one would have been able to sign up to Dropbox using your email. About the photos though, do you know their exact location in your account? Which folder are they in, is it perhaps a folder you're…

Hey @"Xan_Sedov", welcome to the Dropbox Community! Would you mind clarifying what you mean by "green bird"? A screenshot would definitely help us look into this, if you can send one. Thanks.

Hey @"ltg444", sorry to jump in here. Can I actually reach out to you via email, so we can look into this internally?

Hey @"Barbara53", sorry to jump in here. I just sent you an email, to the address connected to this Community profile, so make sure to get back to me, when you have a chance. 

Hey @"psiboxer", thanks for bringing this to our attention. I'd suggest you try from a different browser, or from a private browsing window, to see if you get a different behavior. If so, you can try clearing the cache of your browser, which should help. Let me know how it goes!

Thanks for the update here, Henk! Do you mind if I reach out to you via email, so we can check this out internally?

Have you tried clearing your browser's cache, to see if that helps, @"nbf_menuna"? I'd also suggest you try from a different browser or a private browsing window.

Hey @"Tobyh", thanks for letting us know about this. Is syncing still stuck on this specific number of files? What's the current syncing status and Dropbox version, when you hover your mouse over the Dropbox icon in your menu bar? Have you tried to quit the Dropbox app and then restart it, to see if that helps? Keep me…

Hey @"jare1099", thanks for bringing this to our attention. I have moved your post to this thread, since it's about the same issue. Have you tried any of the troubleshooting steps provided here, like trying from a different browser or from incognito? Did you also try to clear your browser's cache? Let me know.

Hey @"Xinyao", thanks for joining our Community. What you're seeing, means that the person who shared this link with you, has deleted it. Maybe they deleted the link, or the file itself from their account. You'll need to contact them and ask them to share it with you again. Let me know if you have any questions.

Hey @"nessy_d", thanks for reaching out! Good work on figuring out what happened with your space and your external drive. We appreciate your feedback, in any case, and I will make sure your comments are passed along to our team. Let me know if you have any questions.

Hey @"Mattbulaitis", thanks for the nudge here and sorry to see you're having this issue. Are you running the most recent version of iOS on your phone and the most recent version of the Dropbox app? Have you restarted your device, since this issue appeared? You can also clear the cache of the Dropbox app from the app's…

Hey @"dvaughanle", sorry to see you're having trouble. It does sound that somehow you enabled our backup feature, for this to have happened. Is Dropbox now uninstalled from your computer? And was Dropbox backup disabled before uninstalling it? Have you searched your recycle bin or the deleted files page in Dropbox for the…

Hey @"casatik", welcome to the Dropbox Community. Can I actually send you an email, so we can look into this internally? Let me know!

Sorry to jump in here, @"Henk M."! Have you tried reinstalling the Passwords extension, to see if that helps?

Hey @"essamabdeen", thanks for posting to our Community. I appreciate the screenshot, but can you please give us some more info here? Are you having some kind of issue? Is the info in this thread perhaps what you're looking for? Keep me posted.

Hey @"nei a.", thanks for the nudge here. I've opened up a ticket for you so we can look into this further through our support channel. If anyone else is having trouble with this, please reach out to our support team and let me know your ticket numbers.

Hey @"LisaBB", thanks for posting your query to our Community. Indeed, if the person that sent you the link, deletes the file from their account, the link will break and you won't be able to access the file anymore. As for downloading the files, you can either directly download them to your computer through the browser, or…

Hey @"HippieChickTX", sorry to jump in here. Can you clarify if you're only having this issue with files that are set to online-only? Or are you seeing the same behavior with files that are available offline as well?

Hey @"Hector L", thanks for the nudge here. I'm not entirely sure how this third party service is interacting with Dropbox, however, the only way to turn off our backup feature, is to follow the steps in this article. I hope this helps.

Hey @"johnpeach", welcome to the Dropbox Community. Can you let me know if you can access our website as normal, or are you having an issue with that too? Also, is it possible that you have some kind of security app installed on your computer that could be blocking Dropbox from working properly? If you do, try disabling…

Hey @"Altendrake", thanks for reaching out to our Community. It seems that I'm able to do this, when testing it out on my end. If you tap on the "..." (ellipsis) button on the right of the file, you should be able to see an "export" option. If you don't, can you please send me a screenshot of the options you see? Thanks!

Hey @"dperonteau", thanks for bringing this to our attention. Do you have access to the email address associated with your Dropbox account? If so, I'd suggest you open an incognito/private browsing window, to try and reset your password from there. Let me know how it goes.

Thanks for keeping me in the loop here! I'm glad to see the issue resolved itself. Indeed, if both the sync icons and the context menu items were missing, the app might not have been running correctly. But I'm happy that now all is well and if you need anything else, don't hesitate to let us know. Have a great weekend! 

Awesome, and not a problem! Have a wonderful day! 🙂

Hey @"Nicola", thanks for joining the Dropbox Community! To add to what Rich mentioned, if you also have any shared folders, keep in mind that shared folders also take up space in your account. You can see how much space is taken up by shared files and non-shared files in the plan tab of your account settings.

Hey @"jackalopejackson", welcome to our Community and thanks for bringing this to our attention. Are you missing only the options to switch your files to available offline/online-only, when you're right clicking on them? Or are the rest of the Dropbox options, like 'copy/create link' etc, missing as well? Can you also…

Thanks @"neilrobertson23" for your input! And thanks Andrea for keeping me in the loop. It's strange that you're adding files in the Dropbox folder and they're randomly not syncing. One more thing I could suggest is to check for any incompatible characters in the names of the files, that might cause them not to sync. But…