Hannah Dropbox Community Moderator

Hey @"Marizon", thanks for the nudge here. We really appreciate your feedback on how the Vault works, I'll make sure your comments are passed along to our team. About the moving/copying situation, can you please first tell me how you initially added the folder into your vault? Did you use the Dropbox folder on your…

Hey @"General Stix" and @"keithfkelly", sorry to see you're having trouble with this. Can you let me know what troubleshooting steps you've followed so far? If you're on a paid plan, have you also tried contacting our support team about this?

Sorry to jump in here, @"Arjun S.". This does sound very strange. So, if I understand correctly, you add files using the mobile app and they sync to your laptop, but if you add files from the laptop, they don't sync to your mobile app? What do you see in your account online? Do changes you make on your laptop sync there?…

Hey @"aa592", thanks for bringing this to our attention. Are you seeing this behavior in the camera uploads folder? Or other folders as well? Can you send me a screenshot of this error message? And can you clarify what you see on the website? Do the photos not appear at all, or do you get the error there too? Keep me…

Hey @"Angela Peacor", sorry to see you're having trouble with this. Have you tried clearing the cache on your browsers, to see if that helps? 

Hey @"areedREVEL", thanks for bringing this to our attention. Are you seeing this issue only when using our desktop app? How about our website?

Sorry to jump in here, @"DVMSx". The Dropbox Plus plan, which, as I understand it, is what you had, was updated to 2 TB from 1 TB a few years ago. This change happened for all our users, so the extra TB wasn't a promotion, it's an upgrade to the plan itself. Now, when the payments for a subscription stop coming in, the…

Thanks for the info and the screenshots, Katie! I'm still a bit confused over the locations of each Dropbox folder. Can you give me the exact folder paths for both the old and the new Dropbox folder? Because the fact that the old folder is syncing, would only make sense if it's inside the new folder.

Hey @"HenryS90", thanks for reaching out to us. Would you mind clarifying what you mean by 'pass recovery words'? Are you referring to the two-step verification code? Any additional info you can give me, would be really helpful. Thanks!

Hey @"tarunpande", thanks for the nudge here and sorry to see you're having trouble with this. Do you have a ticket number for your communication with our support team, so we can investigate on our end?

Thanks for the update here, Katie. This does sound super strange. So, if you add a test file to the old Dropbox folder, does that file sync to your account? Do you see it when you go to dropbox.com?

Hey @"aisb", sorry to jump in here and sorry for any inconvenience. I can see on the ticket you provided, that the specialist you're in contact with has replied back to you, with further steps. If you can reply back to them, this would definitely help them gather more info in order to resolve your issue the soonest…

Hey @"shady mohamed", thanks for posting to our Community today. You should be able to switch from monthly to annual billing from the billing tab in your account settings. Let me know if you have any questions!

Oh, that's great to hear, Jerry, I'm happy to help! Awesome that you were able to figure it out and everything worked out in the end. If you have any other questions, don't hesitate to let us know!

Hey @"katief", thanks for letting us know about this. Can you please click on the Dropbox icon in your system tray/menu bar and then click on the folder icon next to your initials/profile pic? This should open the actual Dropbox folder that is syncing to your account. Is that the old Dropbox folder? If so, are the context…

Hi @"Leonidas1994", how are you today? Are you still a member of that shared folder? If you go to your Dropbox account online, can you access the folder there? If so, you can remove your access to the folder and if your desktop is syncing properly with your account, the folder should be removed automatically.

Hey @"Jerry H.14", thanks for coming to our Community with this. When you move a file or folder out of the Dropbox folder, Dropbox considers this file or folder as deleted. So, if you're able to access it online, it makes me think that it wasn't really moved out (at least properly, as you've also realized). How large is…

Hey @"Trish4", thanks for bringing this to our attention. I'm afraid that there's no official Dropbox way to install an older version of the Dropbox app to your device. Have you tried clearing the Dropbox app's cache from the app's settings and then restarting your device, to see if that helps? Keep me posted.

Hey @"EYOSSarah", sorry to jump in here. I'm afraid that these prompts cannot be turned off, however, do you know if the person you invited to the folder have enough space to add the folder to their account? That's probably why they're seeing this prompt. If they only need to view the files, you can send them a link…

No worries, @"FrustratedUserB", yes, the Dropbox app will need to be installed, so you can follow these steps. As for you @"Janinec", can you maybe tell us a bit more about your issue? Have you followed the steps here to disable our backup feature, after realizing that your desktop and documents folders were backed up to…

Hey @"TTKK", thanks for posting your query! Since you've already paid for your Plus subscription, which hasn't expired yet, you'll be paying a prorated amount. It looks to me like you'll be paying for the amount of the monthly Family plan, minus the percentage of the remaining days of your current yearly plan. Not sure if…

Hey @"Lilrob69", thanks for reaching out to the Dropbox Community! I moved your message to this thread, where you can find the steps to change the email address on your Dropbox account. Let me know if you have any questions.

Hey @"Dodgyracer", thanks for letting us know about this. This might actually be a Microsoft issue, but let's see what we can find out. Does the name of this folder contain any incompatible characters perhaps? Also, what is the sync status of the Dropbox app? You can see that if you hover your mouse over the Dropbox icon…

Hey @"dw23" and @"CW11", thank you for bringing this to our attention. Have you tried this from a different browser, or from a private browsing window, to see if you get a different behavior? Keep me posted.

Sorry to jump in here, @"JimL from HB". Have you tried this from a different browser, or from a private browsing window, to see if you get a different behavior?

Hey @"MarcinM" and happy Friday! I'm jumping in here as well. Do you still have that email you received? Can you check where it came from? Was it one of the official domains that Dropbox uses or does it look like a phishing email? Also, is your account name still 'daskip'? Can you check your account settings for that?

Thanks for the clarification here. Can you please try the following steps, to see if they help? 1. Click the Dropbox icon in your system tray. 2. Click your profile picture or initials. 3. Click Preferences. 4. Click the Accounts tab. 5. Press 'alt+H'keys and at the same time click the Reset OS folders locations button. 6.…

Thanks for the nudge here, @"Manuelcorde". Are you still having this issue or did you manage to resolve it? If you click on the Dropbox icon in your system tray, then on your initials/profile pic and then on 'view sync issues', you should be able to see these kinds of issues. Let me know what you find.

Hey @"Chad B.2", thanks for reaching out and sorry to see you're having trouble. Firstly, can you let me know if you're trying to share a link to a folder or to a file? If it's to a folder, are you the owner or a 'can edit' member of the folder? And are you seeing this behavior with all your folders/files, or just specific…

Hey @"DeepaM", thanks for reaching out to us! There's no specific update we can share at the moment, but you can always refer to this page. Any changes or news about internships will be posted there, so keep an eye out for them! Let me know if you have any questions.