Hannah Dropbox Community Moderator

The problem is that, if it works on an incognito window, with no extensions etc, then this is definitely a browser issue. You mentioned that you installed a new unzip app and ever since you did that, you're having this issue again? Is that an extension you added to Chrome?

The thing is, Danyel, that since the old Dropbox folder is no longer linked to your Dropbox account, it's now become just a normal folder on your computer. This has to do with Windows permissions. I have found some steps online, that may help with this situation, though. 1. Change User Account Control Settings. 2. Activate…

Hi there, @"JohnL3", how are you? The thing is, did you ever access these desktop files through our website? Meaning, did the desktop folders actually sync to your Dropbox? If they synced, and you deleted the Dropbox app along with the folders, the deletions should appear both in your events and deleted files page. But if…

Hey @"GedalyaFolkRockRabbi", thanks for joining us on the Dropbox Community! Shared links created in Dropbox, are not private by default, meaning that anyone with access to the link, can access the files in the link. You'd need to create links with "view only" access, by following the steps in this article. Let me know how…

I see, this does look like a false positive, @"PSYKO". Since your Dropbox files are not harmed/encrypted in any way, you don't have to worry about this being an actual virus. Have you tried whitelisting Dropbox in your antivirus?

Hey @"Daniel53", thanks for taking the time to post to our Community. Did you make any large changes in your account perhaps? Move any large or multiple files? Perhaps this process has not finished on the backend yet. Are you still having this issue even now? Keep me posted.

Hey @"Hplar", thanks for reaching out to the Dropbox Community! From your screenshot, I can see that these files are in your Downloads folder, within your Backups folder. So, it looks like you've enabled our backup feature on your Dropbox app and have backed up the downloads folder to your account. This explains why these…

You should still be able to see the Dropbox version, if you hover your mouse over the Dropbox icon, instead of clicking on it, would you mind trying again?

Hey @"Ryan T.6", thanks for the nudge here and for your feedback, which is really valuable. You can find answers to your questions in the FAQ article for our backup feature, but do let us know if you have additional questions.

Thanks for all this info, @"GPet73" and @"Abuhitham". Can you please confirm with us, which version of macOS you're running and which version of Dropbox you have installed? You can see the Dropbox version, by hovering over the Dropbox icon in your menu bar with your mouse.

Thanks for this update here! Can you let us know if there was any difference after you restarted your computer? And also can you try ending all these processes and then relaunching the Dropbox app, to see if there's any change in behavior?

Hey everyone, thanks for reporting this to us. We've gathered your posts to this thread. Have you tried clearing your browser's cache and cookies, to see if that helps? Some super users have also provided some steps you can follow in this thread. Let us know if anything you tried, helps!

Hey @"ethet555", thanks for reaching out. I've moved your post to this relevant thread, I hope that's alright. You can see more info on why this is happening and what you can do here. Let me know if you have any questions.

No problem, we just contacted you on the address you have here on the Community and we'll see how we can go about this. You've got mail, @"Yasers"! We'll continue from there. Have a great day!

Hey @"Rothman and Company", sorry to jump in here. If you go to the content tab in your admin console, are you able to create a team folder from there? If you can do it from there, but not the all files page or your main Dropbox folder, you might have the top-level content management setting set to "only admins". Setting…

Hey @"Stuart" M.7, thanks for bringing this to our attention. Can you please check something? If you add a test file to your Dropbox using our website, instead of the Dropbox mobile app, does that one sync as available offline? Also, what is the sync status of the Dropbox application at the moment? You can see that by…

Hey @"Danyel", thanks for reaching out to our Community. The default location of the Dropbox folder is the C: drive, that's why it was saved there, when you reinstalled Dropbox. And you can't have two Dropbox folders in the same drive, that's why you couldn't move it to L:. If you want your active Dropbox folder in the L:…

Hey @"GPet73", thanks for reaching out to our Community. If you go to your local Dropbox folder in your Finder, are you able to locate your desktop files there? And in their original locations, do you see shortcuts for the folders, or just nothing at all? Also, what is the sync status of the Dropbox app? You can hover over…

That's great, I'm happy to see you were able to find the files and restore them, Daniel! If you need anything else, make sure to give us a shout. Have a great day!

Sorry to jump in here, @"dp201021", but is there a possibility that you didn't access your Dropbox account at all for 12 (or more) months? Because if that's the case, the entire account could have been deleted due to inactivity. You would have received an email about this beforehand, though, so I'd suggest you take a look…

Thanks for the nudge here, @"windwalkercj". We also appreciate your feedback about this. I'll make sure your comments are passed along to our team. As a workaround, have you tried adding the files to Dropbox through your Files app? You can go to your Files app, tap the "..." icon, and then "select", select the files you…

Hey @"chzz", thanks for reaching out to the Dropbox Community. Even though this doesn't really have to do with Dropbox, I will leave this thread open, in case a user has some helpful info for you. Let me know if you need anything else.

Hey @"DanielMarquez", thanks for reaching out and sorry to see that your files are missing. Unlinking a device would in no way cause your files to get deleted from your account, though. Have you looked into your deleted files page, to see if you can locate the files there? What does your events page show? Keep me posted.

Thanks for keeping us in the loop about this. I'm happy to see that the issue seems to be resolved now. 🙂 If you need anything else, make sure to give us a shout!

Hey @"jackprest", thanks for reaching out. Since there's a new version of the Dropbox app out today, would you mind updating the app, to see if you see the same thing? Thanks.

Hey @"PSYKO", thanks for reaching out to us. Are your Dropbox files affected in any way? Like, any strange extensions added to your files, or are you not able to open them, etc.? Where did this "Jiangmin TrojanSpy.Stealer.ygv" appear? If you add the Dropbox cache folder to an ignore list on your antivirus, do you see a…

Hey @"TERRACE_87", thanks for the nudge here. Uninstalling and reinstalling the Dropbox application on your computer, won't affect the files in your Dropbox folder. Once it's reinstalled, the application will just re-index your files to check for changes. Are you having some kind of issue that you're trying to troubleshoot?

Hey @"olddog76", thanks for joining us on the Dropbox Community. Are all these Dropbox.exe actually running, or do they just exist in the application folder? Would you mind sending over a screenshot of where you see this? Thanks in advance.

I see, thanks for the clarification! Are they available in the Dropbox folder of the new computer, though, or are they missing from there as well? If they are missing, do the names of these folders, contain any of the incompatible characters here? If so, try to remove those characters, using the website, to see if the…

You're most welcome, Gary! Have a great day! 🙂