Hannah Dropbox Community Moderator

Sorry to jump in here, @"tinch77". This does sound like it has to do with our support for macOS 12.3, which is something we're still working on. You should be able to make your files available offline and then open them in Premiere without an issue, though.

Thanks for keeping us updated on this, Amanda! Can you clarify one more thing with me? Are you still getting the 404 error message, or is Chrome crashing completely when you try to open the docs?

Hey @"MoniqueShi", thanks for bringing this to our attention. To receive an email notification that your file was uploaded, you'll need to upload the file while logged in to a verified Dropbox account. If you're uploading while not logged in, your email address needs to be linked to a verified Dropbox account, to receive…

That's great! I'm happy we figured it out. You can read more about Dropbox Business here. However, if you need to be removed from the team, you'll need to contact a team admin (the person who invited you) and ask them to remove you. The best way, so that you can also keep the account and any personal files you might have,…

Hey @"detailedfoot", welcome to the Dropbox Community! I'm not really sure I understand what you mean by "custody" folder, would you mind giving us a bit more info here? Have all your Dropbox files been moved to a folder with your name on it? If so, it sounds like you probably joined a Dropbox Business team. Do you…

Hey @"Bela_", thanks for joining us on the Dropbox Community. Let's take things one at a time. So firstly, it seems you had enabled our backup feature on your Dropbox application, that's why the paths of your desktop folders changed and are in Dropbox now. Do you remember disabling backup before uninstalling Dropbox from…

Thanks everybody for your comments here and sorry to see you're having this issue. Have you all tried to see if you get a different behavior with another browser? I see that you have tried with Safari, @"sustainingfarmers", but have you also tried with an incognito window on Chrome? What happens there? @"tannerfalk" and…

I think Jay meant for you to check if you can directly edit a Google doc from our website. Is it asking you to sign in to your Google account when you do that?

Hey @"Lynn Bennett", thanks for the nudge here! Can you please clarify what you'd like to do exactly? The options to make a file online-only or available offline, should be there when you right-click on a file in your Dropbox folder. Is that not what you see on your end?

Sorry to jump in here, @"Beelphegor". Can you please send us a screenshot of the options you see in your connected apps page in your Dropbox settings?

Hey @"Kurtthekraut". thanks for the nudge here and sorry to see you're having a syncing issue. So, if I understand correctly, your Dropbox application is stuck on syncing 25.634 files, but doesn't show a time frame, right? After you tried fixing the hardlinks, did you also try fixing the permissions from the button next to…

Sorry to jump in here, @"brownebox", let me try to answer your questions. The local Dropbox folder is just like any other folder on your computer, but with syncing abilities, so any files you add to it, will sync to your account on the cloud. The PC folders were generated when you enabled the backup feature on both of your…

Thanks for the update here. Would you mind sending over a screenshot of the options you see? Also, what version of macOS are you running on your computer and which version of Dropbox do you have installed? You can see the Dropbox version, by hovering over the Dropbox icon again.

Thanks for the update here, Charlie! Would you mind giving us a bit more info on how you're doing this with an automated email feed? Are you using the Dropbox API? Any additional info will be helpful.

Hey @"Quang Van 98", thanks for reaching out to us about this. Can I actually send you an email to the address you have here on the Community, so we can look into this internally?

Hey @"Hagay", welcome aboard the Dropbox Community. Have you tried to uninstall the Dropbox application, restart your computer and then reinstall it, to see if that brings back the pop-up? Let me know how it goes!

Hey @"Thomas D.31", thanks for posting to our Community. Do you mean that you have a video file that is saved to your Dropbox, and when you preview it on the Dropbox app, it previews correctly, but when you download it to your device, there's no audio? And then if you go back to the file in the Dropbox app, there's no…

Hey @"Youssef087", thanks for posting your question to our Community today! The limits have changed since the thread above was posted. You can see the updated bandwidth/download limits here. Basically each download—even if it’s made by the same person multiple times—counts against your account's bandwidth limit. For…

Hey @"Charlie B-AU", welcome to our Community. When adding a file through the desktop app to a location where another file with the same name exists, the above behavior is expected. But if you do this using the Dropbox website, the new file should overwrite the old one. I've just tested this out on my end and it works, so…

Sorry to jump in here, @"sustainingfarmers"! If you go to the connected apps page in your account settings, do you see Google as an option there?

Hey @"Rubicon", thanks for bringing this to our attention. Are you on the latest version of Android? Can you also send me a screenshot of the error message you're getting when trying to log in? And if you uninstall the app, restart your device and then reinstall from the Google Play store, do you see the same? Keep me…

Hey @"Frustrated user1", thanks for letting us know about this. Are you seeing this when right-clicking on files in the backup folder or just any and all files in your Dropbox folder? Also, what's the sync status of the Dropbox application? You can hover over the Dropbox icon in your menu bar with your mouse, to check. Let…

Hey @"Jojo26", thanks for reaching out to our Community. I've found this article on the Microsoft support page, can you take a look and let me know if it helps at all? Thanks.

Not a problem, @Dizabanik, I just sent you an email, so make sure to get back to me when you get a chance. 🙂

Hey @"jessf", thanks for the nudge here. The thing is that if it works on other browsers or incognito, there must be some kind of security setting or plug-in you have installed on Chrome that's blocking the site. Would it be possible to restore Chrome to its default settings and disable any browser plugins, to see if that…

Hey @"Confused7", thanks for the nudge here and sorry to see you're having trouble. I will need some clarifications, so that I can help you with this. Is Dropbox currently installed on your computer? And why are you not able to put anything in your Dropbox? Also, what do you mean when you say that Dropbox is breaking the…

Thanks for the screenshot, Stuart. I do see the "available" icon on your camera uploads folder on the right. You can read more about the "available" icon and the rest of the sync icons here. If you actually click on the "make available offline" option and then add a file, what's the behavior you see?

Thanks for the nudge here, @"Dropper2244" and sorry to see you're having trouble with this. Can you please also check the sync status of the Dropbox app? You can do that by hovering your mouse over the Dropbox icon in your menu bar.

Thanks for that, Stuart, I appreciate you doing this. I'd like to ask you to run just another test, if you can. Is it possible that the parent folder the files are added to, is currently set to "online-only"? If so, can you right click on it, and make it "available offline" and then add a test file again, to see if this…

Hey @"sophm", thanks for the nudge here. Is it possible that you're paying for a different Dropbox account than the one you mainly use? Also, how have you been paying for your Dropbox subscription? Directly through your credit cad or through iTunes/Google Play? if you've been paying through credit card, you can try our…