Hannah Dropbox Community Moderator

Sorry to jump in here, @"cranerr", but what is the Dropbox application's exact sync status? You can see that if you hover your mouse over the Dropbox icon in your menu bar. Do you see any sync issues, if you click on the Dropbox icon, then on your initials/profile pic and then "view sync issues"? And also, do you perhaps…

Thanks for the update, @"Bela_"! I'm glad to see that it all worked out and the issue was resolved. As for you @"dlhackbart",do you remember disabling the backup feature, before you restored the location of the desktop folders?

Thanks everyone for letting us know about this and for all the info you provided. Would it be okay if we reached out to you via email, so we can investigate further?

I'm happy to see this is resolved for you so far, @"Jay19741"! @"Iniesta", I do understand that your images are quite small in size, but if they exceed the 50 megapixel limit, I'm afraid they cannot be previewed. As for you, @"CharissaJ12", have you tried restoring these files to a previous version, to see if that helps?

Happy to see that last update, @"minuscustserv"! I'm glad it's working now, while unplugged. Do let us know, if the issue comes back, though. See you around the Community! 🙂

Sorry to jump in here, @"RHP1"! Indeed, anyone with access to the shared link, can re-share it with others, if you're on our Dropbox Basic or Plus plans. Users on our Dropbox Professional and Business plans, have access to additional features, such as expiration dates for the links or the ability to disable downloads. You…

To answer your question about the default location of the Dropbox folder, it's /Users/<yourUserName>/Dropbox (such as /Users/Hannah/Dropbox). Your Favorites isn't an actual location, it's just a place where all your most used apps appear. Do you know the current location of your Dropbox folder? What is the folder path, is…

Happy to see that you managed to resolve this, @"PDub81"! If you come across any issues again, don't hesitate to reach out. See you around the Community and have a great weekend!

Hey @"andreas781", thanks for reaching out to our Community. How was this file added to your Dropbox in the first place, did you use a third party app or API? Or did you just move it into the Dropbox folder? The second screenshot is of the file after you downloaded it from our website? Any additional info on how you use…

Hey @"minuscustserv", thanks for joining our Community. Have you tried clearing the app's cache from the settings within the Dropbox app, to see if that helps? If not, try uninstalling the app, restarting your device and reinstalling it. Let me know how it goes.

Hey @"quangtam159", thanks for the info in your replies. So, to recap, your laptop has a greyed out Dropbox icon and no syncing icons on the files. The agent you spoke with through chat, was right, there have been some reports about a greyed out Dropbox icon, which shouldn't affect the functionality of the app. However,…

Perfect, I just sent you an email, so make sure to get back to me when you get a chance!

Hey @"jawan", sorry to jump in here! Are you still having an issue with this? Do you still need us to reach out again?

Not a problem, Gary! Happy to see that the issue was eventually resolved. If you need anything else, make sure to give us a shout. Have a great day!

Sorry to jump in here, @"mimicohero". No worries, if you have the billing info attached to the payments you've made, we should be able to look up the account and cancel the subscription. Can I reach out to you via email, so we can investigate?

Hey @"Mvj15208" and @"katehannigan"! Do you know how much available space you have on your mobile devices? Also, have you checked if you get the same behavior when using the Dropbox website or the local Dropbox folder on your computer (if you're using our desktop app)?

Sorry for the delay here, @"Jay19741" and @"Iniesta". Can you let me know if you're still having trouble with this?

Hey @"HK5", thanks for the screenshot, but I'm afraid it isn't giving us much to go on. Can your check your plan tab, to see if any of this space is taken up by shared files? Also, is it possible that you enabled our backup feature at some point?

Hey @"lihaolin1991", sorry to see you're having trouble accessing your account. Once you create your ticket, like Mark suggested, do give us the ticket number, so we can look it up in our system. Let me know if you come across any trouble.

Thanks for the update, Dibbs. I'll have to insist that the culprit is the number of files in the Dropbox folder. I wonder if moving some files out of the Dropbox folder, would help, if you're willing to try. You can move them out, apply the selective sync settings to reduce the number of files and then add them back in.

Hi there, @"Janinec"! Sorry to see that your files are missing. So, they do not appear in your deleted files page at all? How about your events page? Do you see any deletion events related to the particular files? Have you also checked your computer's trash/recycle bin, to see if you can locate them there?

Not a problem, sounds good! Let us know how it goes!

Hey @"ActorNerd", thanks for bringing this to our attention. Which version of Windows is this particular computer running? And is Dropbox working/syncing as normal on that computer? What's the sync status when you hover over the Dropbox icon in your system tray with your mouse? Keep me posted and we'll go from there.

Hey @"ROSSH32", thanks for taking the time to post your question today! Are you referring to normal folders shared between the family members? If so, you can change the permissions on the folders, by following the steps here. When it comes to the Family Room folder though, edit access is the default. You can read more…

Hey @"quangtam159", let's see what we can do about this. Do you still have the Dropbox icon in your menu bar? If so, what do you see why you hover your mouse over it? Can you also clarify if your sync icons disappeared completely or just changed/seem different? And can you please give me the ticket number for your…

Sorry to jump in here, @"RayhanHosain"! Do you perhaps have any computers backed up to Dropbox? You can check your backups tab to find out. Can you please send us a screenshot of what you see on this page?

Hey @"PDub81", welcome to the Dropbox Community. Sorry to see you're having trouble with our application. Have you tried the offline installer for Windows to see if that works? Let me know how it goes.

Perfect, I'm glad we figured it out! Unfortunately, there's no way for us to confirm that the file was uploaded successfully, but if you got the message that the upload finished, you should be good to go.

Not a problem, Bela! You can follow these steps to see if you can restore your desktop folders to their original locations: * Right click the Desktop/Downloads/Documents folders * Choose "Properties" * Go to the "Locations" tab * Choose to reset to default location. And can you check your connected devices in your account…

Hey @"Dibbs", thanks for the nudge here and sorry to see you're having trouble with this. Have you tried using selective sync, to reduce the number of folders, and see if that helps speed up syncing for you? 3 million files is way above the 300k (soft) limit that the Dropbox app can handle, so reducing the number of files…