Hannah Dropbox Community Moderator

Hey @"Kingpinlee14", thanks for the nudge here and sorry to see you're having trouble. Would you mind clarifying the issue? Are you getting an error message when opening a Dropbox shared link? If so, can you send us a screenshot, so we can investigate? Thanks.

When you say that you download files to your Documents folder, can you clarify that please? Are you downloading files directly to that folder, or are you moving the downloaded files from the Downloads system folder to Documents, and then you get this pop-up?

Hey @"Samanthaar", thanks for bringing this to our attention. Have you perhaps tried using a different browser or a private browsing window, to see if that helps? Let me know how it goes and we'll go from there.

Hi there, @"venca19", welcome to our Community. It sounds like this could be because of the external drive backup. Is this backup no longer saved to your Dropbox? Or do you see it in this page? Let me know what you find.

Sorry to jump in here, @"Roger B.30". How is your internet connection otherwise? Are you having other connection issues or slow internet in general? Keep in mind that syncing is also a more complicated process than just a transfer of data. The files are divided and compressed into hashed components, then transferred via…

Hey @"ashtrey1980", have you tried to quit the Dropbox app and relaunch it, or reinstall it to see if that helps?

Hey @"oldmax", if you go to the camera uploads settings and tap on 'upload from', do you not see 'live photos' as an option?

Hey anonymous, thanks for bringing this to our attention. Have you tried doing this from a different browser or a private browsing window, to see if you get a different behavior? Let me know how it goes.

Hey @"BurgessL", thanks for posting your question to us! Have you tried sharing the file through a shared link? A link gives view-download access to files you share with other people. If you want to test this on your end, after you create the link, try to open it from a different browser or a private browsing window,…

No problem at all! I'm glad to help and if you need anything else, just give us a shout. Have a great day!

Sorry to jump in here, @"DenysB". Can you open the Dropbox app, tap on 'account', then on the gear icon and then on 'clear cache', close the Dropbox app and then reopen it and try to preview the files again, to see if that works?

Happy to see it's working now! If you come across this issue again, though, do let us know. See you around the Community!

Hey @"mashi", thanks for reaching out to us! As long as you've signed out of the Dropbox application before uninstalling it, the computer is no longer linked to the account. That means that you can safely delete the Dropbox folder and its contents, and they'll only be deleted from this computer. To make sure that the…

Hey @"felixthecat", thanks for reaching out to the Dropbox Community! I moved your post to this thread, which is relevant to your case. It sounds like you have enabled our backup feature. If you want to disable it, you can follow the steps here.

Allan, would you mind hovering over the small Dropbox icon in your menu bar with your mouse, to let us know the exact sync status and version of the app? Thanks so much!

Hey @"heikkipekka", thanks for taking the time to post here. This concern is only impacting our customers on macOS 12.3 and above. Any customer that's running macOS 12.3 and below, will still have full functionality of the feature. All apps should be able to access online-only content as macOS 12.2 devices and below. And…

Hey @"QuietCoyote", thanks for bringing this to our attention. There was no issue reported today actually, are you still having trouble with this? Have you tried opening the transfer using a different browser or a private browsing window, to see if you get a different behavior? Keep me posted please!

Sorry to jump in here, @"avadoodle", and happy Monday. What is the size of those files? Also, are you only using Dropbox through the website or do you have the desktop application installed as well? If so, are you able to play the files directly from the Dropbox folder on your computer?

Hey @"Runnerdad", sorry to jump in here. Would you mind reinstalling OneDrive and then following the steps below, to unlink it from your computer, and see if that helps? * Select the white or blue OneDrive cloud icon in the taskbar. * Select Help & Settings > Settings. * On the Account tab, click Unlink this PC and then…

Hi @"Paul H.96". At the moment, there's no way to tell without opening the folder, but I'll pass this along to our team. We appreciate your feedback about this and I'll make sure your comments are heard.

Happy to help, Dominique! If you have any other questions, make sure to let us know. Have a great week ahead!

Hey @"Allan Pole", thanks for reaching out to the Dropbox Community. Are you only missing the green check mark icons from your files, or all sync icons? Would you mind sending over a screenshot of how the files appear in your Dropbox folder, so we can check it out? Cheers!

Hey @"TBat", thanks for bringing this to our attention. This is quite weird. The thing is that the window that opens when you click on the Dropbox icon, is not re-sizable and cannot be moved. So, is it possible that you made any changes to your display settings recently? Like zooming in on your screen perhaps? Also, right…

Hey @"HPR1", thanks for taking the time to reach out to our Community. Can you check what the plan tab in your account settings is reporting? Is it possible that it's shared files taking up your space? Do you also remember turning on our backup feature, perhaps? Keep me posted.

Hey @"seungyea90", thanks for letting us know about this. Can I send you an email, so we can look into this internally?

Hey @"Dominique4", how are you today? You should be able to edit Microsoft Office documents through our website with no problems, even with a free account. To do that, open the document in question on our website, click the "Open" button right above the document, and then click on "Word for the web". Let me know how it…

Hey @"VAPat", thanks for posting your question to our Community! If your files exist both in your local Dropbox folder and our website, it means they are both saved locally and to the cloud. Through the Dropbox app, the local and the online version of your files are synced. So, if you're going to wipe this computer, I…

Hey @"dups2788", thanks for joining our Community and happy Monday! Uninstalling the Dropbox application, won't actually free up the space the Dropbox folder is taking up. But if your computer has been unlinked from the account and Dropbox is uninstalled, you can delete the Dropbox folder from your computer, to free up…

Sorry to jump in here, @"786michaelt"! Just a clarification. When you said that you tried out the business version of Dropbox, did you try out one of our Dropbox Business team plans?

Hey @"jseliger", thanks for the nudge here and sorry to see you're having trouble. Can you let us know what kind of troubleshooting steps you've tried so far? For example, have you also tried restarting both your computer and the Dropbox app (by quitting and relaunching it)?